The role involves rapidly building and deploying production-ready applications and AI-enabled automations using Claude Code. You will consult with stakeholders to translate business requirements into functional solutions while maintaining and supporting complex technical workflows.
The role involves deploying and maintaining IT infrastructure, including networking, cloud services, and Microsoft 365 environments for a diverse client base. You will also provide advanced technical support, lead infrastructure projects, and ensure the stability and security of client systems.
The Security Engineer will manage and maintain security platforms while proactively monitoring client environments for threats and vulnerabilities. They are responsible for investigating security incidents, performing configuration reviews, and providing clear technical communication to stakeholders.
The engineer will provide overnight technical support for backup and disaster recovery incidents, assessing severity and performing initial troubleshooting. They are responsible for documenting findings, escalating critical issues to senior staff, and maintaining clear communication with Managed Service Providers.
Act as a senior escalation point for complex Microsoft 365, cloud, and identity issues across multiple MSP environments. Lead cloud migration projects and optimize tenant configurations for security, performance, and stability.
Lead AI adoption and build practical automation solutions to improve operational efficiency for MSPs and their customers. This includes designing workflows, implementing AI tools, and providing strategic advisory to stakeholders.
Handle escalated technical issues and support client infrastructure across multiple environments. Assist Tier 1 technicians with troubleshooting and manage Active Directory, Microsoft 365, and network connectivity.
Handle high-level technical escalations and complex infrastructure issues across multiple client environments. Provide technical leadership, mentor junior technicians, and maintain system documentation and standards.
