The role involves conducting high-volume outbound prospecting and managing the full sales cycle from initial cold contact to signed agreement. Additionally, the individual will help refine sales processes and eventually mentor and lead a growing outbound sales team.
The engineer will provide overnight technical support for backup and disaster recovery incidents, assessing severity and performing initial troubleshooting. They are responsible for documenting findings, escalating critical issues to senior staff, and maintaining clear communication with Managed Service Providers.
Act as a senior escalation point for complex Microsoft 365, cloud, and identity issues across multiple MSP environments. Lead cloud migration projects and optimize tenant configurations for security, performance, and stability.
Handle high-level technical escalations and complex infrastructure issues across multiple client environments. Provide technical leadership, mentor junior technicians, and maintain system documentation and standards.
Handle escalated technical issues and support client infrastructure across multiple environments. Assist Tier 1 technicians with troubleshooting and manage Active Directory, Microsoft 365, and network connectivity.
