Act as a senior escalation point for complex Microsoft 365, cloud, and identity issues across multiple MSP environments. Lead cloud migration projects and optimize tenant configurations for security, performance, and stability.
NetOps Africa
6 Remote Job Openings at NetOps Africa
Lead AI adoption and build practical automation solutions to improve operational efficiency for MSPs and their customers. This includes designing workflows, implementing AI tools, and providing strategic advisory to stakeholders.
Handle high-level technical escalations and complex infrastructure issues across multiple client environments. Provide technical leadership, mentor junior technicians, and maintain system documentation and standards.
Provide first-line technical support for client environments via phone, email, and ticketing systems. Resolve basic IT issues related to hardware, software, and connectivity while escalating complex problems to senior technicians.
Handle escalated technical issues and support client infrastructure across multiple environments. Assist Tier 1 technicians with troubleshooting and manage Active Directory, Microsoft 365, and network connectivity.
The Accounting Specialist will manage bookkeeping, bank reconciliations, and month-end close activities using QuickBooks. They are also responsible for invoicing, collections, payroll support, and maintaining accurate financial reports.
