Provide advanced Tier 2-3 technical support for escalated issues across workstations, servers, networks, and cloud services. Manage client tickets through resolution while maintaining detailed documentation and adhering to service-level agreements.
The role involves planning, implementing, and managing complex IT infrastructure projects across multiple client environments. Responsibilities include executing server migrations, network deployments, and virtualization projects while ensuring high-quality technical documentation and client satisfaction.
The role involves conducting high-volume outbound prospecting and managing the full sales cycle from initial cold contact to signed agreement. Additionally, the individual will help refine sales processes and eventually mentor and lead a growing outbound sales team.
The engineer will provide overnight technical support for backup and disaster recovery incidents, assessing severity and performing initial troubleshooting. They are responsible for documenting findings, escalating critical issues to senior staff, and maintaining clear communication with Managed Service Providers.
Handle high-level technical escalations and complex infrastructure issues across multiple client environments. Provide technical leadership, mentor junior technicians, and maintain system documentation and standards.
Handle escalated technical issues and support client infrastructure across multiple environments. Assist Tier 1 technicians with troubleshooting and manage Active Directory, Microsoft 365, and network connectivity.
