18 Customer Service Manager jobs in United States available for remote work from home. Apply for positions such as Manager - Customer Service, Manager – Customer Service, Manager, Customer Service II and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The manager will build and lead a team of call center supervisors to drive operational excellence and maintain high service KPIs. They are responsible for coaching staff, managing performance metrics, and ensuring consistent customer satisfaction across all service interactions.
Oversee daily operations of the Toronto-based customer service team and build the team from the ground up by hiring supervisors and representatives. Drive operational excellence through coaching, performance monitoring, and the implementation of customer satisfaction strategies.
The Operations Manager will lead a team of 45-85 frontline staff and 3-5 team managers to drive operational efficiency and customer experience. Responsibilities include talent development, strategic planning, workforce management, and ensuring compliance with company policies and legal guidelines.
The Team Manager will lead, coach, and develop a team of 10-25 hourly employees to ensure high-quality customer service and productivity across multiple channels. They are responsible for talent management, performance monitoring, and implementing operational strategies to improve efficiency and customer satisfaction.
Lead and develop a distributed customer service team while improving operational processes and service quality. Act as a key bridge between customers and internal stakeholders to drive satisfaction and retention.
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The Senior Manager, Customer Service leads high-volume call center operations by managing supervisors and frontline agents to ensure service quality and productivity. This role focuses on driving performance, improving workflows, and fostering a culture of accountability and continuous improvement.
Oversee a team of customer service representatives by providing coaching, daily support, and performance monitoring to meet service level agreements. Handle escalated customer complaints and collaborate with leadership to implement process improvements and training initiatives.
Build and manage customer support operations for enterprise partnerships, focusing on compliance-driven financial flows. The role involves hands-on ticket resolution while simultaneously designing the scaling strategy, including hiring internal staff or BPO partners.
The manager is responsible for fostering long-term profitable relationships and serving as the primary strategic advisor for assigned accounts. They must collaborate with cross-functional teams to execute account plans and identify opportunities for product and service growth.
The role involves conducting virtual client consultations to educate them on benefit programs and providing ongoing support. Additionally, the manager is responsible for recruiting, mentoring, and leading a remote team to ensure performance goals are met.
The role involves leading client consultations to educate them on benefit programs and providing ongoing support. Additionally, the manager is responsible for recruiting, mentoring, and coaching a remote team to drive performance and foster a positive culture.
The Senior Manager will oversee daily customer service operations, including order management and coordination with 3PL providers. They will lead process improvements, manage key performance indicators, and collaborate with sales and marketing departments to resolve operational challenges.
Manage the pre-purchase customer journey by providing expert guidance on automotive products, specifications, and dealer connections. Act as a liaison between customers, dealerships, and internal teams to resolve inquiries and foster long-term brand loyalty.
Manage customer cases by providing expert guidance on automotive products and services through calls, emails, and chats. Act as a liaison between customers, dealerships, and internal teams to resolve issues and foster brand loyalty.
The manager will develop standard equipment installation checklists based on manufacturer requirements and monitor their effectiveness, coordinating with field installation teams to arrange inspections. They will also develop customer satisfaction surveys, conduct interviews with end users, and analyze the resulting data to suggest programmatic improvements.
The Business Product Manager will partner with cross-functional teams to deploy, optimize, and support digital solutions that enhance customer experience and operational efficiency. This role leverages AI-driven insights to automate processes, resolve technical issues, and ensure scalable, compliant technology delivery within a regulated pharmacy environment.
The Customer Service Manager leads a team of call center agents to drive performance, service excellence, and the achievement of key business metrics. Responsibilities include monitoring daily performance, managing inbound and outbound call activities, and ensuring operational compliance.
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The Customer Service Manager leads a team of call center agents to drive performance, service excellence, and achievement of key business metrics. Responsibilities include monitoring daily performance, managing outbound and inbound call activities, and ensuring operational compliance.
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