Support the sales process by qualifying prospects, coordinating internal and client meetings, developing proposals and RFP responses, and tracking opportunities, pricing, and follow-ups. Assist with sales reporting and post-sale implementation coordination to support successful client go-live.
The Customer Care Advocate will respond to incoming calls to assist customers with pharmacy benefits, order placement, and status inquiries. They are responsible for maintaining professional interactions while navigating multiple systems to provide accurate information and resolve customer issues.
The Manager of Customer Care Product Operations provides strategic leadership and operational oversight for critical member-facing programs including EWA and PA Concierge. This role is responsible for managing team performance, optimizing workflows, and collaborating with cross-functional stakeholders to ensure service excellence and regulatory compliance.
The Product Manager is responsible for the full lifecycle, strategy, and development of HealthDyne products, including building infrastructure and governance. They will manage roadmaps, P&L performance, and cross-functional execution across sales, technology, and operations to deliver patient-centered solutions.
The Director leads the strategy, reliability, and operational performance of enterprise infrastructure and cloud platforms. They are responsible for driving cloud modernization, automation, and ensuring infrastructure services are secure, scalable, and cost-effective.
The Account Manager acts as the primary liaison between clients and HealthDyne, managing relationships and ensuring high-quality service delivery. They are responsible for overseeing account success, resolving client issues, and tracking performance KPIs to meet organizational goals.
The BI Analytics Lead will serve as a player-coach, balancing hands-on data analysis and reporting with the mentorship and development of the BI team. They will partner with cross-functional stakeholders to define KPIs, establish data governance standards, and translate complex data into actionable strategic insights.
The pharmacist is responsible for the initial and final evaluation of prescriptions while ensuring compliance with all local, state, and federal regulations. They will also resolve service-related complaints, monitor inventory of controlled substances, and assist in training pharmacy personnel.
The Global Delivery Manager is responsible for overseeing day-to-day execution across the Product Engineering organization, including capacity planning and backlog management. They lead cross-functional teams to ensure predictable delivery while maintaining high standards for quality, security, and compliance.
The Customer Care Advocate will respond to incoming customer inquiries regarding pharmacy benefits and prescription order status with professionalism and compassion. They are responsible for navigating multiple systems to process orders and resolve customer issues while maintaining high service standards.
The Patient Care Advocate II acts as a liaison between the pharmacy, patients, and providers to ensure accurate prescription processing and delivery. They are responsible for verifying insurance, collecting clinical data, and assisting patients with medication-related inquiries and assistance programs.
The Item Entry Technician is responsible for accurately interpreting and entering prescription information into the processing system while adhering to pharmacy guidelines. They must also maintain patient confidentiality and conduct quality checks to ensure order accuracy.
The Vice President of Client Services is responsible for the strategic leadership, satisfaction, and retention of all WellDyne PBM clients. This role oversees the Client Service Department, manages departmental P&L, and fosters executive-level relationships with key accounts.
The Account Manager is responsible for managing client relationships, ensuring service expectations are met, and acting as a liaison between the client and internal departments. They also monitor account performance, educate clients on industry topics, and support new business presentations.
The Proposal Manager leads and oversees the entire bid and proposal process for Pharmacy Benefit Management projects, ensuring timely and high-quality submissions. They are responsible for driving team development, managing project leads, and collaborating with subject matter experts to communicate the company's value proposition.
Responsible for initiating and processing clinical prior authorization requests via telephone and email while maintaining accurate documentation. Coordinates with pharmacies, providers, and members to resolve authorization issues and ensure compliance with PHI laws.
The Pricing Analyst analyzes competitor pricing and market expectations to determine ideal target prices for products. They are responsible for quantitative data modeling, P&L analysis for client renewals, and supporting RFP financial requests.
