The Program Director provides strategic and operational leadership for a portfolio of patient services, including market access and affordability programs. They are responsible for managing high-performing teams, ensuring client KPIs are met, and serving as the primary point of contact for pharmaceutical manufacturer clients.
The Vice President of Patient Support Services provides executive leadership and operational oversight for all HUB and patient affordability programs. This role is responsible for designing and scaling patient access solutions while ensuring service delivery excellence and compliance across biopharma partnerships.
The Lead Platform Engineer will own the end-to-end architecture of the patient services platform, ensuring seamless integration across Salesforce, Azure, and .NET ecosystems. They will define architectural standards, govern platform scalability, and lead the modernization of healthcare connectivity solutions.
The Care Coordinator manages patient cases from initiation to closure, including benefit investigations, prior authorizations, and financial qualification assessments. They also provide personalized support to patients and healthcare providers through proactive communication and documentation within the company's proprietary systems.
The Senior Project Manager will lead complex, cross-functional U.S. healthcare programs from initiation through operational transition and closure. They are responsible for project governance, stakeholder management, and ensuring adherence to regulatory standards while managing budgets and timelines.
The Care Coordinator manages high-volume inbound calls from patients and healthcare providers regarding program eligibility and enrollment status. They are responsible for processing patient assistance applications, verifying insurance benefits, and maintaining accurate records within the internal technology platform.
The Case Manager owns patient cases from initiation to closure, including conducting benefit investigations, managing prior authorizations, and coordinating financial assistance. They maintain proactive communication with patients and prescribers while ensuring compliance with healthcare laws and regulations.
The Care Coordinator serves as a primary contact for patients and healthcare providers, facilitating the patient journey by coordinating benefits, product orders, and appointments. They act as an advocate for program enrollment and eligibility while maintaining accurate records and ensuring compliance with program guidelines.
The Patient Journey Lead is responsible for monitoring patient journey processes and checkpoints while acting as an advocate and navigator for patients and stakeholders. They evaluate program processes to recommend improvements, ensure adherence to SOPs, and provide operational reporting to maintain program health.
The Program Supervisor oversees reimbursement and administrative services, ensuring quality assurance and effective team performance management. They act as a liaison between management and staff while identifying process improvements and managing complex patient reimbursement issues.
The Software Engineer will design, develop, and maintain high-quality Java-based applications for mission-critical CRM systems. They will collaborate with cross-functional teams to analyze requirements, implement new features, and ensure software quality through testing and code reviews.
The manager leads revenue accounting, month-end close, billing, and order-to-cash operations while ensuring financial accuracy and compliance. They also provide leadership to the finance team and partner with cross-functional departments to drive process improvements and financial reporting.
The Clinical Program Supervisor oversees clinical administrative tasks, including performance management, quality assurance, and personnel coordination. They act as a liaison between management and the team while ensuring daily clinical goals and program guidelines are met.
The Reimbursement Case Manager serves as the primary contact for patients and providers, facilitating the patient journey through the support program. Responsibilities include verifying insurance coverage, managing enrollment forms, and coordinating financial assistance for prescribed therapies.
The Reimbursement Case Manager serves as the primary contact for patients and providers, facilitating the patient journey through support programs. They are responsible for verifying insurance coverage, managing enrollment, and coordinating financial assistance to ensure patient access to critical medications.
The Care Coordinator manages patient cases from initiation to closure, including benefit investigations, prior authorizations, and financial qualification assessments. They maintain trusted relationships with patients and healthcare providers while ensuring compliance with healthcare laws and regulations.
Verify patient medical and pharmacy benefits, coordinate prior authorizations, assess eligibility for patient assistance, and communicate case updates to patients, healthcare providers, pharmacies, and insurers. Resolve access barriers and service inquiries while processing claims, documenting cases, and following program procedures and compliance requirements.
The Team Lead Field Reimbursement provides operational oversight, coaching, and performance management for a team of Field Reimbursement Managers. They are responsible for ensuring consistent execution of client program objectives and maintaining strong relationships with healthcare providers and internal cross-functional partners.
The Patient Support Nurse facilitates the patient journey by providing telephonic care coordination, education, and psychosocial support. They also manage patient account records in a CRM, assist with insurance and reimbursement inquiries, and report adverse events.
Resolve patient access and reimbursement issues by coordinating with healthcare provider offices, the HUB, client teams, payers, and specialty pharmacies. Educate providers and office staff on coverage, billing and coding, patient support programs, prior authorizations, appeals, and reimbursement trends while escalating payer concerns and following compliance requirements.
The Field Reimbursement Manager resolves complex patient access issues and educates healthcare providers on billing, coding, and reimbursement policies. They act as a subject-matter expert to facilitate patient access to therapies by coordinating with hubs, payers, and sales teams.
The Senior Director of Software Engineering leads the strategy, development, and delivery of patient support software solutions while managing engineering teams and technology roadmaps. This role ensures systems are scalable, secure, and compliant with healthcare regulations while fostering a culture of innovation and operational excellence.
The Program Supervisor is responsible for daily operational management, ensuring adherence to Service Level Agreements, and implementing client-specific business rules. They also lead, hire, and develop team members while ensuring staffing levels meet program requirements.
The Patient Support Nurse facilitates the patient journey by providing care coordination, education, and psychosocial support in a telephonic setting. They also manage patient account records in a CRM, assist with insurance and reimbursement challenges, and document adverse events.
The Clinical Program Manager serves as the primary client contact, managing day-to-day program operations and supervising clinical staff. They are responsible for executing contract terms, monitoring program performance metrics, and driving strategic initiatives to improve process and performance.
The Care Coordinator manages patient cases from initiation to closure, including benefit investigations, prior authorizations, and financial qualification assessments. They maintain trusted relationships with patients and healthcare providers while ensuring all activities are documented in compliance with healthcare laws and internal SOPs.
Manage patient cases from initiation through resolution, including benefits investigations, prior authorizations, appeals, and communication with patients, caregivers, healthcare providers, pharmacies, and clients. Document case activity in Lynk, explain coverage and access options, coordinate applicable support services, and follow program rules and healthcare compliance requirements.
The Program Manager serves as the primary liaison between clients and vendors, overseeing program budgets, performance, and business rule adherence. They are responsible for facilitating kick-off calls, managing contracts, and ensuring the timely delivery of medications to patients.
The Senior Project Manager will lead high-priority, enterprise-wide strategic initiatives by aligning executive sponsors and cross-functional teams to deliver measurable business value. They are responsible for establishing project governance, managing complex interdependencies, and driving accountability throughout the project lifecycle.
The Sr. Director of Design leads the cross-functional design and implementation of new patient support programs by bridging the gap between business development and operations. They serve as the primary point of contact for clients, gathering operational requirements and ensuring successful program launches through effective stakeholder coordination.
