The Customer Service Representative will serve as the first point of contact for customers, handling inbound calls, emails, and inquiries professionally. They are responsible for resolving customer issues, filing disputes, and coordinating with internal departments to ensure high levels of customer satisfaction.
The intern will support the Database Administration team by monitoring SQL Server environments, verifying backups, and assisting with system health checks. They will also participate in performance analysis and maintain operational documentation under the guidance of experienced DBAs.
The intern will support the Implementation team throughout the client onboarding lifecycle, including discovery workshops, system configuration, and technical delivery. They will also assist in tracking project milestones, documenting business requirements, and supporting user acceptance testing.
The intern will assist the business development team by identifying prospective clients, conducting outreach, and supporting the creation of proposals and presentations. They will also participate in client demos and cross-functional meetings to gain exposure to financial service technologies and sales processes.
The intern will assist in executing promotional plans, managing marketing materials, and supporting event logistics. They will also contribute to internal content production and collaborate with the card production team on custom client collateral.
The intern will assist the IT Security team by cataloging security event log sources, analyzing SIEM alerts, and performing vulnerability scans. They will also participate in security architectural design meetings and contribute to continuous improvement initiatives.
The intern will work on meaningful projects within the Software Development department, including mobile app and website design. They will also participate in scrum meetings and collaborate with sales and marketing teams to review design and workflows.
The intern will participate in front-end and back-end application testing while supporting Agile/Scrum teams with integration, system, and user acceptance testing. They will also assist in documenting test results, managing defects, and guiding stakeholders through technical implementation and requirements gathering.
The intern will analyze fraud, compliance, and operational data to identify trends, risks, and improvement opportunities. They will also support transaction monitoring, dispute management, and vendor management initiatives.
The intern will assist in developing and testing features for AI-powered applications while collaborating with engineering, sales, and marketing teams. They will also participate in sprint planning, code reviews, and design discussions to support the AI development lifecycle.
The intern will support the Operations department by assisting with payment processes, card management tasks, and client support requests. They will also shadow the Client Experience team and contribute to high-volume operational initiatives.
