Lead and develop the Account Management team to drive customer retention, expansion, and satisfaction across mid-market and enterprise segments. Define the service model and implement scalable operational processes to transition the organization from reactive to proactive customer support.
Thatch
11 Remote Job Openings at Thatch
The Field Account Manager provides onsite support, employee education, and enrollment assistance for customers within a designated region. They partner with account teams to deepen relationships, lead employer-facing programs, and advocate for customer needs to internal product teams.
Own the data models, metrics, and dashboards that drive business decisions across growth, finance, and operations. Build and maintain dbt models while enabling self-serve analytics to improve data quality and accessibility.
Execute and optimize multi-channel marketing campaigns to drive lead generation and conversion. Monitor key performance metrics and conduct A/B testing to improve ROI and acquisition funnels.
Own and scale the member financial infrastructure, including balances, premium payments, and reimbursements, to ensure reliability and accuracy. Develop a multi-year product strategy to deliver a differentiated member experience through investments in health financial accounts and AI personalization.
You will own and improve core product flows related to onboarding, activation, and enrollment while building full-stack features. Additionally, you will instrument product surfaces to analyze user behavior and collaborate with cross-functional teams to ship impactful solutions.
The engineer will own infrastructure health, performance, and reliability across the stack, making architectural decisions and improving operational practices. Key tasks include designing infrastructure with Terraform, enhancing CI/CD and developer workflows, and strengthening security measures.
This role is responsible for managing commercial relationships with health insurance carrier partners, ensuring alignment between internal stakeholders and carrier operational needs. Key duties include leading partnership functions, establishing operational excellence with third parties, and developing Quarterly Business Reviews to ensure mutually beneficial outcomes.
This role is responsible for enabling disciplined, data-driven execution of complex employer deals by operating at the intersection of pricing, deal structure, and cross-functional coordination. Key duties include preparing data, developing pricing scenarios, translating complex analyses into decision-ready recommendations, and supporting deal reviews within established frameworks.
The engineer will design, build, and evolve backend systems supporting enrollments, payments, payroll, and benefits management, architecting robust data models and funds flows for millions in transactions. This includes building integrations with external partners and improving operational rigor through automation and monitoring.
The engineer will take ownership of meaningful product areas from initial concept through production, contributing across the full stack from user interfaces to backend services. Responsibilities include shipping quickly while maintaining correctness, upholding high standards for code quality and system design, and taking responsibility for production system reliability.
