Design and build core backend systems including data models, fund flows, and integrations to support healthcare benefits at scale. Partner with cross-functional teams to ensure system reliability, maintainability, and operational rigor.
You will own the growth strategy across paid social, CTV, OOH, and emerging channels to build and scale acquisition programs. You will partner with cross-functional teams to execute testing plans, manage agency relationships, and optimize performance based on pipeline and revenue metrics.
You will build and maintain recurring analytical models to inform commercial decision-making and resource allocation. Additionally, you will own the end-to-end execution of operational cadences, including forecast cycles and data infrastructure management.
You will own the end-to-end video production process, from concept development to final edit, across growth, product, and brand marketing. You will also build the company's in-house video function and use performance data to iterate on creative content.
You will own the end-to-end SEO strategy, including technical SEO, content development, and AI-enabled workflows to drive organic growth. You will also build and lead the SEO team while partnering with cross-functional departments to align search efforts with business revenue goals.
You will set the long-term vision and strategy for Thatch for Platforms while leading cross-functional teams across product and go-to-market. You are responsible for driving partner acquisition, customer health, and overall business performance while serving as a trusted advisor to Fortune 500 executives.
The Regional Director will build, lead, and scale a team of Account Executives to achieve multi-million dollar ARR targets across the East Coast. They will act as a bridge between Sales, Product, and Implementation while coaching the team on complex consultative sales cycles.
Manage the end-to-end candidate experience from application through interview while partnering with hiring managers. Build top-of-funnel pipelines through proactive sourcing and maintain accurate recruiting data.
The role focuses on executing payment reconciliation and managing daily operational workflows to ensure financial accuracy and stability. Additionally, the specialist supports the development of product infrastructure and assists the support team with escalations.
Manage the end-to-end onboarding program and maintain accurate employee records within HR systems. Support people-related compliance, benefits administration, and 401(k) management while partnering with the broader People team on special projects.
Lead the daily execution of support queues for members, employers, and brokers while scaling the function through AI and automation. Coach a team of specialists and partner cross-functionally to resolve upstream product issues and reduce support volume.
Provide high-quality frontline support to members via email and phone to resolve issues regarding benefits and insurance. Partner with cross-functional teams to identify root causes of recurring issues and improve internal support systems and documentation.
Manage a portfolio of Mid-Market employer customers as a trusted advisor on ICHRA benefits strategy and annual renewals. Drive customer retention and health through proactive account planning, Quarterly Business Reviews, and cross-functional collaboration.
The role is responsible for owning the operational success and scaling of the General Agency (GA) partnership channel. This includes building relationships with national and regional GAs and developing scalable standard operating procedures for onboarding and commission administration.
Manage a hybrid sales motion for SMBs, balancing transactional deals with strategic, compliance-heavy healthcare opportunities. Collaborate with product and growth teams to iterate the SMB sales playbook and track pipeline metrics.
Lead high-stakes consultative sales processes for mid-market companies on the East Coast to solve complex healthcare challenges. Act as a trusted advisor to executive stakeholders and collaborate with broker partners and product teams to refine market positioning.
Lead high-stakes consultative sales processes for mid-market companies in the Central US region to solve complex healthcare challenges. Act as a trusted advisor to executive stakeholders and collaborate with broker partners and product teams to refine market positioning.
The Field Account Manager provides onsite support, employee education, and enrollment assistance for customers within a designated region. They partner with account teams to deepen relationships, lead employer-facing programs, and advocate for customer needs to internal product teams.
Own the data models, metrics, and dashboards that drive business decisions across growth, finance, and operations. Build and maintain dbt models while enabling self-serve analytics to improve data quality and accessibility.
Own and scale the member financial infrastructure, including balances, premium payments, and reimbursements, to ensure reliability and accuracy. Develop a multi-year product strategy to deliver a differentiated member experience through investments in health financial accounts and AI personalization.
The engineer will own infrastructure health, performance, and reliability across the stack, making architectural decisions and improving operational practices. Key tasks include designing infrastructure with Terraform, enhancing CI/CD and developer workflows, and strengthening security measures.
The engineer will take ownership of meaningful product areas from initial concept through production, contributing across the full stack from user interfaces to backend services. Responsibilities include shipping quickly while maintaining correctness, upholding high standards for code quality and system design, and taking responsibility for production system reliability.
