You will partner with Product and Operations teams to define metrics, analyze user journeys, and design experiments to inform product strategy. Additionally, you will build and maintain analytical data models and dashboards to support data-driven decision-making across the organization.
You will own the strategy and roadmap for Thatch's financial infrastructure, including the ledger, money movement, and banking systems. You will partner with engineering, finance, and compliance teams to build scalable, reliable, and auditable financial products.
This role leads GTM analytics within the Revenue Strategy function, owning performance measurement, channel economics, and data governance. You will partner with cross-functional teams to provide analytical support for forecasting, planning, and strategic decision-making.
Serve as embedded legal counsel for product, engineering, and design teams to guide regulatory architecture and product development. Manage legal surfaces including terms of service, disclosures, and privacy while building scalable legal processes and playbooks.
The Compliance Analyst will review marketing materials and customer accounts to ensure adherence to insurance and financial regulations. They will also support monitoring procedures, document audit evidence, and assist in maintaining compliance policies and training.
The IT Systems Engineer will own the company's identity and access infrastructure, including endpoint compliance, privileged access management, and automated workflows. They will manage the full employee lifecycle and administer core SaaS tools to ensure a secure and efficient technology environment.
You will own the communications strategy across earned media, thought leadership, and organic social channels. You will build relationships with reporters and translate company data and industry trends into compelling stories.
You will own full-cycle recruiting for engineering roles, partnering with leaders to define requirements and maintain a high hiring bar. Additionally, you will build evergreen talent pipelines and design sourcing strategies to support the company's growth.
You will own pipeline building across Engineering, Product, and Design while mapping talent markets to uncover top-tier candidates. Additionally, you will partner with hiring managers to define search strategies and engage candidates from initial outreach through the screening process.
You will identify friction points for members, employers, and brokers to improve engagement and conversion across various messaging channels. You will also collaborate with product and engineering teams to implement data-driven solutions that enhance the overall customer experience.
You will own and manage the partner ecosystem for Thatch Market, identifying gaps and sourcing new strategic healthcare and service partners. Additionally, you will collaborate with product and engineering teams to structure commercial models and ensure the successful launch and growth of these partnerships.
You will lead and scale the Employer Support team while setting operational standards and metrics to ensure a high-quality customer experience. You will also collaborate with cross-functional leaders to drive business growth and cultivate a customer-centric culture.
You will manage the initial sales process by identifying and engaging prospects through cold outreach, LinkedIn, and email campaigns. Additionally, you will qualify leads and schedule high-quality demos for the Account Executive team while maintaining accurate CRM records.
You will build and manage a comprehensive customer advocacy and sales reference program from the ground up. This involves creating scalable systems to connect customers with prospects and developing content and community experiences that drive business growth.
You will lead and grow a high-performing design team while setting the creative strategy for product, brand, and marketing experiences. You will partner with cross-functional teams to simplify complex healthcare workflows into intuitive and beautiful user experiences.
Design and build core backend systems including data models, fund flows, and integrations to support healthcare benefits at scale. Partner with cross-functional teams to ensure system reliability, maintainability, and operational rigor.
Manage a hybrid sales motion for SMBs, balancing transactional deals with strategic, compliance-heavy healthcare opportunities. Collaborate with product and growth teams to iterate the SMB sales playbook and track pipeline metrics.
Lead high-stakes consultative sales processes for mid-market companies on the East Coast to solve complex healthcare challenges. Act as a trusted advisor to executive stakeholders and collaborate with broker partners and product teams to refine market positioning.
The Field Account Manager provides onsite support, employee education, and enrollment assistance for customers within a designated region. They partner with account teams to deepen relationships, lead employer-facing programs, and advocate for customer needs to internal product teams.
Own and scale the member financial infrastructure, including balances, premium payments, and reimbursements, to ensure reliability and accuracy. Develop a multi-year product strategy to deliver a differentiated member experience through investments in health financial accounts and AI personalization.
The engineer will own infrastructure health, performance, and reliability across the stack, making architectural decisions and improving operational practices. Key tasks include designing infrastructure with Terraform, enhancing CI/CD and developer workflows, and strengthening security measures.
The engineer will take ownership of meaningful product areas from initial concept through production, contributing across the full stack from user interfaces to backend services. Responsibilities include shipping quickly while maintaining correctness, upholding high standards for code quality and system design, and taking responsibility for production system reliability.
