You will own and manage the partner ecosystem for Thatch Market, identifying gaps and sourcing new strategic healthcare and service partners. Additionally, you will collaborate with product and engineering teams to structure commercial models and ensure the successful launch and growth of these partnerships.
You will identify friction points for members, employers, and brokers to improve engagement and conversion across various messaging channels. You will also collaborate with product and engineering teams to implement data-driven solutions that enhance the overall customer experience.
The Implementation Manager will lead mid-market employers through the transition to ICHRA, managing project plans, timelines, and cross-functional coordination. They will also educate clients, develop enrollment strategies, and ensure a seamless handoff to account management.
You will lead and scale the Employer Support team while setting operational standards and metrics to ensure a high-quality customer experience. You will also collaborate with cross-functional leaders to drive business growth and cultivate a customer-centric culture.
You will own the end-to-end KYB/KYC review process, including building documentation, runbooks, and frameworks for handling exceptions. You will also partner with Product and Engineering teams to diagnose friction points and improve automated approval rates.
You will manage the initial sales process by identifying and engaging prospects through cold outreach, LinkedIn, and email campaigns. Additionally, you will qualify leads and schedule high-quality demos for the Account Executive team while maintaining accurate CRM records.
You will build and manage a comprehensive customer advocacy and sales reference program from the ground up. This involves creating scalable systems to connect customers with prospects and developing content and community experiences that drive business growth.
You will lead and grow a high-performing design team while setting the creative strategy for product, brand, and marketing experiences. You will partner with cross-functional teams to simplify complex healthcare workflows into intuitive and beautiful user experiences.
Design and build core backend systems including data models, fund flows, and integrations to support healthcare benefits at scale. Partner with cross-functional teams to ensure system reliability, maintainability, and operational rigor.
You will own the growth strategy across paid social, CTV, OOH, and emerging channels to build and scale acquisition programs. You will partner with cross-functional teams to execute testing plans, manage agency relationships, and optimize performance based on pipeline and revenue metrics.
You will build and maintain recurring analytical models to inform commercial decision-making and resource allocation. Additionally, you will own the end-to-end execution of operational cadences, including forecast cycles and data infrastructure management.
You will own the end-to-end SEO strategy, including technical SEO, content development, and AI-enabled workflows to drive organic growth. You will also build and lead the SEO team while partnering with cross-functional departments to align search efforts with business revenue goals.
You will set the long-term vision and strategy for Thatch for Platforms while leading cross-functional teams across product and go-to-market. You are responsible for driving partner acquisition, customer health, and overall business performance while serving as a trusted advisor to Fortune 500 executives.
Lead the daily execution of support queues for members, employers, and brokers while scaling the function through AI and automation. Coach a team of specialists and partner cross-functionally to resolve upstream product issues and reduce support volume.
Manage a portfolio of Mid-Market employer customers as a trusted advisor on ICHRA benefits strategy and annual renewals. Drive customer retention and health through proactive account planning, Quarterly Business Reviews, and cross-functional collaboration.
The role is responsible for owning the operational success and scaling of the General Agency (GA) partnership channel. This includes building relationships with national and regional GAs and developing scalable standard operating procedures for onboarding and commission administration.
Manage a hybrid sales motion for SMBs, balancing transactional deals with strategic, compliance-heavy healthcare opportunities. Collaborate with product and growth teams to iterate the SMB sales playbook and track pipeline metrics.
Lead high-stakes consultative sales processes for mid-market companies on the East Coast to solve complex healthcare challenges. Act as a trusted advisor to executive stakeholders and collaborate with broker partners and product teams to refine market positioning.
The Field Account Manager provides onsite support, employee education, and enrollment assistance for customers within a designated region. They partner with account teams to deepen relationships, lead employer-facing programs, and advocate for customer needs to internal product teams.
Own the data models, metrics, and dashboards that drive business decisions across growth, finance, and operations. Build and maintain dbt models while enabling self-serve analytics to improve data quality and accessibility.
Own and scale the member financial infrastructure, including balances, premium payments, and reimbursements, to ensure reliability and accuracy. Develop a multi-year product strategy to deliver a differentiated member experience through investments in health financial accounts and AI personalization.
The engineer will own infrastructure health, performance, and reliability across the stack, making architectural decisions and improving operational practices. Key tasks include designing infrastructure with Terraform, enhancing CI/CD and developer workflows, and strengthening security measures.
The engineer will take ownership of meaningful product areas from initial concept through production, contributing across the full stack from user interfaces to backend services. Responsibilities include shipping quickly while maintaining correctness, upholding high standards for code quality and system design, and taking responsibility for production system reliability.
