Support user research activities through surveys, interviews, and feedback analysis to inform product decisions. Create product documentation, including FAQs, user guides, and use cases, while collaborating with cross-functional teams.
ResMed
70 Remote Job Openings at ResMed
Own and optimize the D2C revenue growth plan for the EMEA region by managing commercial levers such as trading, pricing, and merchandising. Collaborate with cross-functional teams to improve customer acquisition, retention, and onsite conversion rates.
Act as the first point of contact for customers regarding software product inquiries, providing solution-oriented advice via telephone. Analyze customer issues, document them in Jira, and provide technical support using remote maintenance tools.
Design, implement, and maintain scalable data pipelines and architectures to support global stakeholders across the Americas, Asia Pacific, and EU. Collaborate with cross-functional teams to ensure data quality, accessibility, and the optimal extraction and transformation of large-scale datasets.
Design, develop, and deploy scalable web and mobile applications and cloud services for customer-facing products. Collaborate with a development team to define system architectures, create design specifications, and ensure secure, high-performance software delivery.
Design and develop reliable, scalable, and secure cloud-native and mobile applications within the Product Development team. Collaborate with stakeholders to define customer needs and provide ongoing production support and maintenance.
Design scalable software architectures and develop robust full-stack code while collaborating with product managers and UX designers. The role also involves rigorous software testing and mentoring junior engineers to ensure team success.
The role is responsible for implementing and managing internal and supplier audit programs to ensure compliance with medical device regulatory frameworks. It involves managing CAPA investigations, driving findings to closure, and supporting external audits to maintain quality best practices.
Manage high-volume inbound and outbound calls to support patient resupply of existing products. Serve as the primary contact for booking patient orders while meeting quality and service-level standards.
Lead the development and activation of omnichannel marketing strategies for consumer and provider audiences across the Americas. Partner with cross-functional teams to align marketing objectives with business goals and optimize the customer journey through data-driven insights.
The role focuses on implementing and optimizing AI-powered capabilities to improve customer support efficiency and scalability. This includes translating business needs into technical AI solutions and monitoring performance metrics to drive continuous improvement.
Manage and lead the global intercompany process, ensuring the accurate application of transfer pricing policies through automated system logic. Partner with tax and finance stakeholders to oversee system enhancements, prepare reporting for audits, and remediate logic exceptions.
Develop, implement, and maintain automated tests for functional, regression, performance, and security testing across the SDLC. Collaborate with developers and product managers to optimize test processes and manage CI/CD pipelines.
Provide high-quality consultative support to resolve complex technical issues and system configurations for Brightree applications. Act as a subject matter expert by creating documentation and mentoring team members to improve the overall customer experience.
Drive ResMed brand prescriptions by managing strategic relationships with physicians and sleep labs. Develop and execute marketing strategies to increase the patient funnel and establish the brand as a clinical preference.
Lead the development and execution of strategic, partnership-driven marketing initiatives to drive awareness and conversion for sleep therapy products. Manage end-to-end customer journeys and collaborate cross-functionally to optimize digital campaigns and report performance metrics.
Lead ResMed Canada's integrated provider and consumer marketing strategy to drive growth in the sleep apnea category. Develop province-specific plans and omnichannel programs to increase CPAP adoption, patient engagement, and therapy retention.
Support the finance team with operational tasks including data maintenance, invoice verification, and accounts receivable management. Collaborate with various departments to ensure smooth administrative and accounting processes.
Lead and manage a team of up to 30 Customer Service Representatives to ensure consistent service delivery and productivity. Responsible for performance management, coaching talent, and serving as the first escalation point for high-touch customer care.
Perform quality reviews on cash posting transactions and reconcile deposits to ensure accuracy and adherence to established procedures. Identify process deficiencies, provide training, and collaborate with cross-functional teams to improve performance and maintain SLAs.
The role focuses on executing QMS and training reports while monitoring document lifecycles and regulatory actions. It involves creating learning modules and partnering with stakeholders to maintain compliance and training data.
Provide strategic legal support for commercial transactions, product initiatives, and go-to-market activities involving SaaS, digital health, and medical device offerings. Advise on regulatory compliance, privacy laws, and healthcare fraud and abuse laws while managing commercial disputes.
Lead the end-to-end logistics category strategy for the Americas, managing spend across warehousing, transportation, and 3PL partnerships. Drive annual value creation through cost improvement, risk reduction, and the development of regional commercial models.
Lead and mentor the Senior Customer Success Manager team to drive product adoption, improve efficiency, and prevent customer churn. Act as the Voice of the Customer to collaborate with executive leadership on business strategies and manage high-level customer escalations.
The role involves acquiring and retaining new customers within nursing facilities at the decision-maker level. Responsibilities include creating offers, conducting presentations, and reporting sales activities via CRM to management.
Drive brand prescriptions and manage strong client relationships within the MidAtlantic region. Responsible for new account development, executing sales strategies, and managing distributor performance to achieve business goals.
People Experience Associate - German Speaker (EMEA Time Zone)
ResMed
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Full Time
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24 days ago
ResMed
The role focuses on optimizing and implementing People Experience Operations processes across the EMEA region to enhance the employee lifecycle. Key duties include managing complex employee queries, collaborating with global stakeholders, and leading regional PXO projects.
The role involves the independent management of complex and escalated customer cases, focusing on analysis and sustainable resolution. It requires close coordination with internal departments to balance customer interests with company goals and economic impact.
Lead the end-to-end implementation of HME/DME software solutions, including system configuration and workflow design. Provide remote training, manage customer escalations, and collaborate with product management to drive software enhancements.
Drive outbound lead generation by identifying and qualifying Home Medical Equipment providers with Sleep Resupply programs. Manage the sales pipeline and collaborate with Marketing and Sales to convert prospects into qualified software demonstrations.
The role focuses on driving outbound lead generation and qualifying Post Acute Healthcare providers for a patient collections platform. Key duties include executing high-volume calling campaigns and managing the sales pipeline within Salesforce and Gong.
Lead large-scale, customer-facing SaaS deployment projects from initiation through stabilization, ensuring high customer satisfaction and value realization. Manage project financials, risk registers, and cross-functional collaboration with internal teams and third-party vendors.
Lead core controllership activities and accounting operations for a US entity, managing a team of four direct reports. Drive accounting integration for acquired entities and implement scalable, technology-driven process improvements.
Manage the revenue cycle process for DME/HME services, focusing on accurate billing, claims submission, and payment posting. Conduct AR follow-up and denial management while performing quality control audits to improve processes.
The Territory Manager is responsible for driving growth and managing sales for home diagnostic testing services within the Charleston region. This includes prospecting new business, educating healthcare providers on clinical workflows, and maintaining strong relationships with strategic channel partners.
Lead the global strategy and roadmap for CCaaS technology, focusing on platforms like NICE inContact and Salesforce Service Cloud. Collaborate with global stakeholders and technical teams to drive contact center transformation and operational excellence.
Drive the implementation and management of sales compensation plans to motivate the sales force and achieve business goals. This includes designing payout models, conducting scenario analyses, and providing data-driven recommendations to leadership.
The Managing Director holds holistic responsibility for the commercial steering, strategic development, and scaling of the curendo business model. This includes managing a 20-person team, overseeing product roadmaps, and building strategic partnerships with health insurance funds and associations.
Serve as the primary point of contact for assigned customers to ensure high service delivery and account performance. Responsibilities include facilitating training, analyzing customer issues, and recommending corrective actions for financial and revenue management issues.
The Senior Customer Success Manager drives customer value and adoption of Brightree products by aligning with executive stakeholders on business goals and improvement priorities. They are responsible for monitoring performance indicators, managing escalations, and conducting business reviews to reduce churn and identify expansion opportunities.
Drive ResMed brand prescriptions by managing strategic relationships with physicians and sleep labs. Focus on increasing the patient funnel and positioning ResMed solutions as the primary clinical preference.
Acts as a strategic partner to the Commercial organization by translating complex data into actionable insights to drive revenue growth and sales effectiveness. Responsible for designing decision-oriented BI solutions and providing data-driven recommendations on territory strategy and pipeline health.
The Customer Experience Manager manages a book of enterprise-level customers to drive revenue growth, retention, and performance improvement. They act as a consultant to develop patient revenue strategies and serve as the primary point of contact for resolving complex customer issues.
The National Corporate Account Manager manages designated accounts to solidify business relationships and drive revenue growth. They are responsible for contract negotiations, regulatory compliance, and providing strategic direction to sales, clinical, and marketing teams.
The Sales Support Representative will manage enterprise-level support activities and act as the primary point of contact for client service incidents. They are responsible for developing customer relationships, documenting activities in the CRM, and collaborating with the sales team to drive proactive service solutions.
The Strategic Account Manager will drive ResMed brand prescriptions by building strong relationships with physicians, sleep labs, and other referral sources. They are responsible for executing strategic marketing plans and managing the client journey to ensure long-term adoption of ResMed solutions.
The Strategic Account Manager is responsible for driving ResMed brand prescriptions and managing relationships with key clients such as physicians and sleep labs. They will execute strategic marketing plans and leverage CRM tools to increase patient funnel and clinical adoption of ResMed solutions.
The Strategic Account Manager is responsible for driving ResMed brand prescriptions and managing key client relationships within the Orlando territory. They will collaborate with specialists and support teams to execute strategic marketing and ensure the adoption of ResMed solutions throughout the patient journey.
The Strategic Account Manager will drive ResMed brand prescriptions by building strong relationships with physicians and sleep labs. They are responsible for executing strategic marketing plans and managing the patient funnel to ensure clinical adoption of ResMed solutions.
The Strategic Account Manager will drive ResMed brand prescriptions by building strong relationships with physicians and sleep labs. They are responsible for executing strategic marketing plans and managing the client journey to ensure long-term clinical adoption of ResMed solutions.
The Strategic Account Manager will drive ResMed brand prescriptions by building strong relationships with physicians and sleep labs. They are responsible for executing strategic marketing plans and managing the patient funnel to ensure clinical adoption of ResMed solutions.
The Solutions Architect partners with the National Account Team to provide technical expertise and drive the adoption of ResMed digital health solutions across strategic accounts. This role involves leading discovery sessions, conducting gap analyses, and designing tailored solutions that align with customer business objectives and technical environments.
Define and drive product strategy across high-priority domains by balancing near-term execution with long-term opportunity development. Collaborate with cross-functional teams including Sales, Marketing, and Operations to ensure successful product launches and market adoption.
The Strategic Account Manager will drive ResMed brand prescriptions by building strong relationships with physicians and sleep labs. They are responsible for executing strategic marketing plans and managing the client journey to ensure long-term adoption of ResMed solutions.
The Associate Key Account Manager will manage a portfolio of small to mid-tier provider accounts through proactive engagement and sales execution. They will also act as a primary point of contact for customer queries while maintaining accurate records in the CRM system.
The Senior Platform Engineer is responsible for the continuous development, secure operation, and technical excellence of hosting platforms and infrastructure services. This role involves building scalable platforms, ensuring 24/7 stability, and collaborating with product, security, and engineering teams.
The Regional Account Manager is responsible for driving brand prescriptions, managing client relationships, and identifying new sales opportunities within an assigned territory. They will execute sales strategies, monitor distribution performance, and utilize data to forecast and achieve business goals.
You will develop, integrate, and operate production-ready AI modules, focusing on LLMs, speech processing, and retrieval-augmented generation. You will also build and maintain scalable ML pipelines while ensuring high performance, stability, and cost-efficiency in a production environment.
You will develop and operate data pipelines to acquire, process, and provide data while working with both structured and unstructured datasets. Additionally, you will support data visualization efforts and collaborate within a team to build scalable, data-driven solutions in a cloud environment.
The role involves managing and enhancing the Anaplan platform to support financial planning and analysis processes. You will partner with cross-functional teams to design, build, and deploy complex models while providing technical support and training to end-users.
The Strategic Account Manager will drive ResMed brand prescriptions by identifying referral opportunities and managing key client relationships. They will execute strategies to shift clinical preference toward ResMed solutions while collaborating with support teams to ensure long-term implementation.
This role is for an RCM Specialist focusing on home infusion standard templates. The company emphasizes creating a challenging, supportive, and inspiring career environment driven by excellence.
The Revenue Cycle Coordinator drives results for customers by managing A/R follow-up, submission of RAP and NOE, reporting, appeals, daily operations, and cash collections. This role also involves providing subject matter expertise in billing processes, EDI information, and A/R management to the team.
The Senior AWS Cloud Platform Engineer will be responsible for designing the platform upon which all other teams build, involving active platform product design with significant impact. Responsibilities include the development, further development, and operation of central platform services, building Golden Paths, CI/CD pipelines, and Compute Blueprints.
The Cloud Engineer will be responsible for designing the platform upon which all other teams build, focusing on active platform product design with real impact. Responsibilities include developing, advancing, and operating central platform services, building Golden Paths, CI/CD pipelines, and Compute Blueprints.
As a Manager Platform Engineer, you will build and lead the platform team, creating the technological foundation for all product teams. You will develop the platform as a scalable, stable internal product with a clear roadmap and measurable KPIs.
The Database Developer will be responsible for the development, maintenance, and enhancement of database-based reporting solutions. This includes implementing complex programming logic at the database level and collaborating with internal departments to meet reporting requirements.
The Associate Application Support Engineer will provide technical and engineering support to clinicians and internal teams, taking ownership of customer queries related to the Somnoware Platform. Responsibilities include installation, troubleshooting, and maintenance of the application, as well as documenting client interactions and identifying process improvements.
The primary responsibility involves providing knowledgeable and timely support by answering billing-related questions for the MatrixCare Home Health, Hospice, and Private Duty Care application via phone and electronic communication. This includes diagnosing and resolving basic to complex financial or billing issues while documenting resolutions and escalating critical problems.
Customer Success Managers are responsible for managing enterprise software customers, ensuring they are engaged and maximizing the value of ResMed products. They also onboard new customers and scale adoption of solutions while identifying upsell opportunities.
