The intern will support client service teams through daily activities and participate in processing work based on departmental needs. They will also assist with special projects and attend training sessions to develop familiarity with insurance coverage and systems.
The Senior Specialist manages the intake and monitoring of client contract requests while collaborating with legal professionals and internal stakeholders. They are responsible for tracking contract status, facilitating stakeholder calls, and driving process improvements to enhance financial performance.
The Client Executive is responsible for the retention and development of existing business within assigned accounts while acting as a leader for the Retirement Services team. They oversee client service activities, facilitate employee education, and ensure compliance with plan testing and filing procedures.
The role involves managing pension plan administration and implementation projects while ensuring accuracy and adherence to client requirements. You will facilitate workshops, perform technical testing, and collaborate with internal and external teams to resolve delivery issues.
The Sales Recruiter is responsible for proactively building candidate pipelines and executing targeted outreach to attract top sales talent. They will partner closely with regional leadership to manage the full recruiting lifecycle, from initial sourcing through offer negotiation.
The Flood Insurance Underwriter will review and analyze new policy submissions, endorsements, and cancellations while ensuring compliance with guidelines. They will also provide customer service to agents via phone, chat, and email while maintaining production KPIs.
The National Complex Claims Leader will serve as a technical authority on high-exposure commercial P&C claims, driving resolution and advocacy across the organization. They will develop enterprise-wide protocols, manage claims data systems, and foster relationships with carriers and internal leadership to ensure best-in-class client outcomes.
The Senior Team Leader oversees the day-to-day management of client teams, ensuring high-quality service delivery and adherence to benefit regulations. They act as a subject matter expert, driving process improvements and fostering team development through training and mentorship.
The role involves providing education and support to members and brokers regarding insurance coverages and risk management services for public entities. Key duties include conducting in-person meetings, managing the renewal process, and facilitating Enterprise Risk Management implementation.
Support Producers and Marketing Account Executives by managing a book of surety business, including marketing new business and servicing renewals. Handle complex client issues, manage bond documentation, and mentor team support personnel.
The Stop Loss Consultant provides financial analysis and modeling to evaluate benefit programs and manage client risks and losses. They partner with carriers and internal teams to handle renewals, RFPs, and the negotiation of cost-competitive benefit plans.
Lead and support Workday Payroll client engagements within an AMS model, acting as a senior functional expert and escalation point. Responsibilities include troubleshooting complex payroll issues and providing consultative advice to clients and internal team members.
Support Producers by providing technical expertise and high-level client service for the senior living team. Responsibilities include analyzing coverage needs, maintaining carrier relationships, and collaborating on the direct marketing of accounts.
The role involves writing and training Standard Operating Procedures and managing projects to improve operational efficiency and client service. The specialist will track quality metrics, ensure regulatory compliance, and support management teams in achieving SLAs and KPIs.
Provide administrative and reporting support for offshore initiatives within the Employee Health & Benefits area. Monitor service performance against KPIs, manage governance reporting, and collaborate with cross-functional teams to optimize operational efficiency.
Conduct quality assurance reviews to identify compliance deficiencies and opportunities for improvement within retail insurance. Develop training content and update Standard Operating Procedures to ensure high-quality standards and operational efficiency.
Conduct quality assurance reviews to identify improvement opportunities and compliance deficiencies within retail insurance. Communicate with stakeholders to consult on and implement plans that maintain high-quality standards.
Conduct quality assurance reviews to identify improvement opportunities and compliance deficiencies within offshore business operations. Communicate with stakeholders to implement plans that maintain high-quality firm standards.
The role involves managing projects to improve operational efficiency and quality within the Employee Health and Benefits offshore operations. Key tasks include writing and training on Standard Operating Procedures and tracking quality metrics to meet regulatory requirements.
Lead the transition of Employee Health & Benefits processes from onshore servicing teams to offshore support models. Ensure work is effectively discovered, designed, documented, and stabilized while driving continuous improvement and service quality.
Engage with clients to assess needs, develop tailored HR strategies, and implement solutions to drive organizational effectiveness. Provide expert guidance on HR best practices and manage day-to-day HR challenges including payroll and compliance.
Partner with Account Executives to identify and develop quality opportunities for Workday deployment sales through prospecting and value messaging. Responsible for creating project timelines, scoping, costing, and developing Statements of Work for clients.
Serve as a subject matter expert for the Certificates of Insurance (COI) process, supporting the execution and transition of operations to offshore teams. Responsibilities include reviewing certificate requests, interpreting contracts, and developing standard operating procedures to ensure service quality.
Perform independent clinical reviews of short-term and long-term disability claims to ensure clinical appropriateness and policy consistency. Document evidence-based findings and provide professional recommendations to adjudicators and medical directors.
Lead the design and delivery of Workday Payroll workstreams for implementation and phase X engagements. Act as the subject matter expert to architect scalable payroll solutions and manage stakeholder communication and project risks.
Provide high-quality risk management and WHS advice to local government organisations to ensure compliance with safety standards. Develop risk management systems and foster a culture of safety and civil liability awareness within the region.
The Senior Account Manager ensures successful service delivery to clients by creating and implementing customized service plans, focusing on building strong relationships, understanding needs, and managing proposals and renewals. Responsibilities also include engaging in strategic planning for clients and understanding the full scope of their business operations.
