The Customer Service Agent will handle inbound inquiries via phone, email, and chat while providing accurate information and resolving customer concerns. They are responsible for documenting interactions, following established protocols, and maintaining a professional, empathetic attitude.
The Sales Development Representative will execute high-volume outbound prospecting to generate qualified meetings and pipeline for nearshore software engineering services. They are responsible for maintaining accurate CRM data and ensuring a seamless handoff of qualified leads to Account Executives.
The Sales Development Representative is responsible for executing high-volume outbound prospecting to generate qualified meetings for the sales team. They will manage the full lead lifecycle, from initial research and qualification to CRM documentation and handoff to Account Executives.
The Configuration Specialist is responsible for configuring and maintaining a grants management system to meet client-specific workflow and business requirements. This includes troubleshooting technical issues, collaborating with stakeholders, and ensuring platform integrity through rigorous QA testing.
