The Client Operations Specialist manages the technical setup and onboarding process for new customers, ensuring a seamless transition from sale to activation. They are responsible for configuring accounts, maintaining project documentation, and coordinating with cross-functional teams to meet implementation milestones.
The Jira Administrator will lead the end-to-end implementation and configuration of a Jira environment for clients. They will translate business requirements into scalable solutions while mentoring the client's Scrum Master on best practices.
The Customer Support Specialist will troubleshoot software issues, investigate technical problems, and assist customers with product features and configurations. They will also maintain documentation, create FAQs, and collaborate with internal teams to resolve escalated issues.
The Customer Service Agent will handle inbound inquiries via phone, email, and chat while providing accurate information and resolving customer concerns. They are responsible for documenting interactions, following established protocols, and maintaining a professional, empathetic attitude.
The Sales Development Representative will execute high-volume outbound prospecting to generate qualified meetings and pipeline for nearshore software engineering services. They are responsible for maintaining accurate CRM data and ensuring a seamless handoff of qualified leads to Account Executives.
