You will act as the primary operational owner for a portfolio of iGaming clients, ensuring operational stability and performance. This involves coordinating cross-functional teams, managing client relationships, and driving account growth through effective communication and process improvement.
The Senior Account Manager will own commercial growth plans, execute renewals, and identify upsell opportunities to scale high-value B2B platform partnerships. They will also act as a client advocate, translating business needs into actionable product feedback while managing operational onboarding and cross-team collaboration.
You will manage the full employee lifecycle, including onboarding, performance reviews, and offboarding processes. Additionally, you will partner with managers to drive employee engagement, resolve workplace conflicts, and provide data-driven insights to improve team health.
The role involves calculating, recording, and verifying sports event results for pre-match and live betting lines to ensure accurate settlement. You will also handle technical feed issues, correct data errors, and collaborate with internal departments to resolve non-standard match cases.
The role involves leading business development in the LATAM iGaming market by nurturing senior-level client relationships and driving new business growth. You will also act as a product expert, providing strategic insights on market trends, regulatory changes, and marketing initiatives.
You will own the full sales cycle for sportsbook solutions, including prospecting, commercial negotiations, and closing deals with Tier 1 operators. Additionally, you will build and maintain relationships with C-level executives and coordinate with internal teams to ensure successful delivery.
Ensure the technical reliability of the Engagement-CRM platform by diagnosing issues using logs and admin panels. Handle B2B tickets, perform initial troubleshooting, and escalate verified software defects to middle-level engineers.
Lead business development and market expansion for GR8 Tech within the LATAM iGaming sector. This involves nurturing senior-level client relationships and managing the sales pipeline to drive growth.
Own the technical resolution of complex core platform incidents and microservice communication failures before they reach development. Provide deep troubleshooting, generate detailed bug reports for L3/QA, and mentor junior support staff through technical runbooks.
Design and maintain automated test scripts for various systems while performing thorough manual testing. Collaborate with cross-functional teams to ensure quality delivery and troubleshoot complex issues.
