The Program Manager will lead operational excellence initiatives to drive process optimization, efficiency, and quality across the organization. They will foster a culture of continuous improvement by mentoring teams, utilizing data-driven insights, and collaborating cross-functionally to enhance the customer experience.
You will design and implement Salesforce Service Cloud strategies to automate support workflows and improve resolution times. Additionally, you will lead the configuration of complex screen flows and Omni-Channel setups to enhance operational efficiency.
The Sr. ARC Specialist manages weekly ARC settlement processes, financial reconciliation, and ticketing audits to ensure regulatory compliance. They also lead debit memo management and collaborate with cross-functional teams to improve ticketing and settlement workflows.
The Senior Events Specialist will manage the end-to-end execution of a growing portfolio of events, including logistics, production, and cross-functional coordination. They will also focus on measurable event impact by partnering with sales and marketing teams to ensure effective lead management and ROI evaluation.
The Director of Groups & Events will lead the Groups Contracts and Groups Bookings teams, overseeing end-to-end operations, performance, and culture. This role involves driving continuous process improvement, managing BPO vendor relationships, and serving as a senior escalation point for high-stakes client situations.
The Senior Manager will lead and develop a dedicated fraud operations team while establishing investigation standards and fraud classification infrastructure. They will also design detection controls in partnership with product teams and provide regular intelligence reporting to leadership.
The Fraud Analyst will investigate and resolve fraud cases across the company's corporate card and travel marketplace products. They will also manage the full lifecycle of disputes and chargebacks while documenting findings to meet regulatory standards.
The Sr. Marketing Operations Specialist will manage and optimize the marketing technology stack, including Salesforce and Customer.io, to support campaign execution and data integrity. They will also build and maintain automation workflows in Tray.io to drive growth initiatives and ensure cross-functional alignment.
The Director of Strategic BD will own the end-to-end lifecycle of Travel and TMC partnerships, from initial outreach and negotiation to long-term scaling. They will also be responsible for building and leading a high-performing business development team as the vertical matures.
You will drive the roadmap for the Omni hotel booking infrastructure, managing both the Swift low-code storefront and the Halo API. You will collaborate with engineering and commercial teams to build a seamless developer experience and ensure rapid partner integration.
You will own the acquisition strategy for the weddings vertical by building and scaling experiments across various channels. You will also collaborate with product and sales teams to optimize the customer lifecycle and drive growth through data-informed decisions.
You will own end-to-end product launches, developing playbooks and messaging to drive market momentum. Additionally, you will lead a verticalized team and collaborate across product, growth, and engineering to scale go-to-market motions.
You will lead the design strategy for the flight booking experience, creating scalable systems and patterns that enhance user discovery and selection. You will partner closely with product, engineering, and data teams to implement AI-native workflows and deliver high-quality, user-centric features.
The Director of TA Operations will build and orchestrate the infrastructure powering the company's hiring, focusing on AI-driven automation and process efficiency. They will manage the TA technology stack, lead capacity planning, and oversee high-impact programs to ensure the recruitment organization scales effectively.
You will own the growth product roadmap for the card, focusing on onboarding, activation flows, and driving conversion across the funnel. You will also partner with cross-functional teams to design and ship experiments that improve the card experience for new and activating customers.
Drive the lodging shopping experience roadmap by optimizing search, evaluation, and booking funnels to improve conversion and retention. Partner with cross-functional teams in design and engineering to deliver a consumer-grade product experience.
You will serve as a strategic communications partner to Product Delivery leadership, translating complex technical roadmaps into clear narratives. You will own the communication strategy for major organizational moments and coach leaders on their internal messaging.
You will own the end-to-end strategy and execution of the field marketing program, including event selection, on-site execution, and pipeline reporting. Additionally, you will lead a team of two while partnering closely with sales leadership to drive account targeting and post-event follow-up.
You will own the full paid performance portfolio for the B2B Travel product line, managing strategy, execution, and measurement across all channels. Your goal is to drive net-new business sign-ups and improve conversion rates into first-time bookers while maintaining acquisition efficiency.
Define the long-term vision and strategy for the global data ecosystem, including the re-architecture of the data warehouse. Lead the data engineering organization while establishing governance frameworks and managing executive stakeholder relationships.
Responsible for planning and delivering sales enablement and everboarding programs for the Outbound sales team. This includes developing playbooks, certifying representatives on product knowledge, and optimizing performance through sales technology tools.
Design and re-architect scalable distributed backend systems, specifically focusing on account hierarchies and dynamic travel policies for enterprise customers. Collaborate with cross-functional stakeholders to migrate monolithic components to microservices and ship end-to-end features.
Lead the end-to-end lifecycle of high-value Fintech and Payments partnerships from sourcing and negotiation to long-term scaling. Build and lead a high-performing business development team while managing executive relationships to drive revenue and distribution.
Lead complex, multi-team initiatives by defining execution frameworks and building repeatable operational playbooks. Drive AI and automation adoption to redesign workflows and improve the efficiency of the broader program management pool.
Own end-to-end outcomes for complex initiatives within the centralized Business Operations function. Diagnose ambiguous problems and implement AI and automation opportunities to create repeatable operational leverage.
Lead the design of FinTech products including payment experiences, billing portals, and credit card features. Partner with product, engineering, and data teams to define strategy and deliver high-quality, user-centric features.
Lead the company's operating cadence, including planning cycles and resource allocation, to ensure strategic initiatives are executed effectively. Act as an operating partner to the Executive Leadership Team, utilizing data and AI to drive efficiency and organizational alignment.
Own the post-go-live success and GBV growth for a portfolio of strategic Omni partners. Coordinate with Solutions Engineering to ensure seamless activation and long-term partner health and retention.
Lead a high-performing analytics organization supporting Growth, Sales, and Finance to drive revenue and strategic decision-making. Define the analytical roadmap, establish data standards, and manage a team of 15+ analysts.
Build and maintain core performance dashboards and reporting frameworks for the Engine X corporate charge card. Analyze card transaction data and booking behavior to provide actionable insights for product and finance leadership.
Design and analyze A/B tests and product experiments to optimize the Omni booking funnel and surface proactive insights for product managers. Build analytics to track partner performance, API health, and pricing patterns to inform product roadmap decisions.
Develop and execute strategies for enterprise data privacy, AI governance, and risk management. Collaborate cross-functionally to implement automated compliance workflows and provide strategic legal advisory on risk evaluations.
Lead and scale the recruiting function for GTM and business operations, designing strategies to attract high-quality talent. Drive the integration of AI tools into recruiting workflows and partner with senior leadership on workforce planning and organizational health.
Lead the strategic vision and execution for Engine Spaces, focusing on the discovery, booking, and management of meeting and event venues. Drive customer conversion and engagement through AI-powered innovation and seamless UX improvements.
Design and implement scalable software systems and APIs to support Engine's travel and spend management platform. Collaborate with cross-functional teams to lead initiatives that improve system performance and customer satisfaction.
Lead and develop a team of data analysts supporting Pricing and Supply initiatives to drive competitive pricing and marketplace coverage. Partner with cross-functional leaders to translate complex business questions into scalable analytics, dashboards, and actionable insights.
The Senior Finance Manager will drive corporate FP&A functions, including quarterly forecasting, board reporting, and cash flow modeling. They will serve as a strategic partner to the CFO and executive team to identify growth opportunities and build scalable financial processes.
You will be responsible for producing internal communications, including weekly virtual All Hands and quarterly town halls. Additionally, you will lead change management efforts and define communication norms on Slack.
The Senior Account Executive will focus on developing net new hotel supply opportunities through high outbound activity, securing direct hotel partnerships, and ensuring hotels leverage Engine's PartnerHub platform. This involves establishing relationships to gain participation for Engine's suite of products, including securing closed user group rates.
The Staff Product Manager will define and drive product strategy, focusing on the search and shop booking journey for travel. They will collaborate across functions to deliver impactful solutions and use data to inform decisions.
