Cleo (US)

Serve as the first point of contact for customers to troubleshoot and resolve software-related issues via phone, email, and chat. Leverage AI-powered tools to accelerate issue resolution and contribute to the internal knowledge base.

Lead the design of AI-driven enterprise experiences for complex supply chain workflows, translating ambiguity into clear interaction models and high-fidelity UI. Collaborate with cross-functional teams to integrate intelligent capabilities like recommendation systems and automation into scalable product strategies.

The Product Manager will be responsible for gaining a deep understanding of customer experience, identifying product gaps, generating new ideas to drive growth, and creating buy-in for the product vision internally and externally. This role involves translating strategy into detailed requirements, prioritizing activities based on impact, and working closely with engineering teams to deliver products quickly.