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The Care Coordinator will assess individual needs, develop personalized care plans, and connect clients with essential services and supports while approving funds for service utilization based on program requirements. Responsibilities also include completing home visits, monitoring services, and functioning as the team leader for care plan implementation.
The Supervisor is pivotal in developing and managing a team of agents to achieve and surpass performance goals in productivity, quality, and customer satisfaction across various transaction types like inbound calls and chat. This role involves supporting frontline coworkers by handling escalations, consult calls, and providing direct team supervision.
The L1 Help Desk Lead acts as the first line of technical support, resolving end-user issues related to Microsoft 365, account access, and service requests via phone, email, and ticketing systems. Key duties include troubleshooting Active Directory/Entra ID issues, supporting M365 applications, managing incidents in ServiceNow, and escalating complex problems to senior engineers.
The Solutions Architect will work directly with enterprise customers to design, deploy, and optimize production-grade AI infrastructure and agent systems, focusing on architecting scalable, secure deployments and building reliable agent applications. Responsibilities span infrastructure engineering, agent development using modern frameworks, and leading technical customer engagement and assessments.
The CSM will own a portfolio of 50-70 accounts end-to-end, managing the full customer lifecycle from onboarding through renewal and expansion. This role involves running strategic Quarterly Business Reviews (QBRs) and translating customer feedback into actionable product improvements.
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The specialist will act as the primary point of contact for users needing assistance with decentralized solutions, focusing on first-line resolution and troubleshooting common blockchain issues like transaction failures and slippage settings. They will also guide users on checking transaction statuses, educate on security best practices, and manage account access and verification processes.
The primary responsibilities involve increasing Kaplan's visibility and market share through various initiatives like lead generation, selling courses, grassroots marketing, and presentations to students. This includes building relationships with student organizations and leveraging personal social media channels to engage the student body.
Advocates will manage both inbound and outbound calls to assist healthcare clients with needs such as billing, benefits understanding, and claims research, while delivering exceptional customer service according to established protocols. They are responsible for documenting inquiries, verifying customer information, actively listening for opportunities to provide additional support, and ensuring concerns are resolved satisfactorily.
The engineer will act as the technical Subject Matter Expert for enterprise cybersecurity log data management solutions, focusing on implementing and configuring Palo Alto Networks XSIAM to enhance SOC efficiency and visibility. Key duties include designing security automation workflows, integrating XDR capabilities, and architecting sophisticated detection strategies and correlation rules.
The role involves independently conducting qualifying consultation and sales calls with potential clients to determine strategic fit, while maintaining a high activity level of 150-200 calls per day.
The Account Director will own the end-to-end relationship for 5–10 enterprise customers, focusing on retention, expansion, and building executive trust. This involves developing growth strategies, leading commercial negotiations, and ensuring seamless delivery across complex workstreams.
The Client Services Manager will act as the primary contact for assigned health plan partners, ensuring seamless program delivery, client satisfaction, and performance excellence across all operational aspects. This role involves monitoring program performance, resolving client issues cross-functionally, and identifying opportunities for program enhancements and growth.
The Controls Engineer will support the full life cycle of utility-scale Battery Energy Storage Systems (BESS) deployment, acting as the primary technical contact for controls implementation with various internal and external stakeholders. Responsibilities include reviewing contracts and design submittals, maintaining technical documentation, developing automation tools, troubleshooting network issues, and supporting site commissioning activities.
This senior technical expert leads advanced commissioning, integration, and mentoring within Field Services, functioning as a subject matter expert on refrigeration, CO2 systems, HVAC controls, and complex system architectures. Responsibilities include performing expert-level commissioning, creating control programs, leading on-site teams, and serving as the primary technical point of contact for major customers.
The Territory Leader is responsible for driving profitable Property and Casualty (P&C) growth within a designated territory by engaging in sales, service, and risk management activities. This role involves marketing, managing, and expanding all P&C lines of business insurance through select distribution partners to meet financial objectives.
The Senior Engineer will be responsible for designing, developing, and operating significant areas of the company's routing services, including designing and implementing scalable services for API and routing engine tiers. Responsibilities also involve driving the design, development, and testing of Mapbox tools and participating in end-to-end feature implementation and on-call rotation.
The Solutions Engineer will collaborate with Account Executives to enhance the technical aspects of the sales process and work directly with customers to architect bespoke solutions. Responsibilities also include crafting technical demonstrations, creating enablement resources, and building self-service tools to empower customers.
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Physicians will deliver high-quality, evidence-based virtual care by reviewing patient intake, conducting clinical assessments, and prescribing medications responsibly according to guidelines. Responsibilities also include documenting encounters via SOAP notes, communicating clearly with patients, referring when necessary, and maintaining compliance with quality assurance standards.
Staff Software Engineers will operate as technical leaders, partnering with various departments to define architectures and drive large, cross-functional initiatives involving distributed systems for live auctions, payments, search, and growth funnels. They will own ambiguous, high-leverage technical problems from start to finish, setting long-term architectural direction and raising the engineering bar through mentorship and design rigor.
This role is focused on protecting and growing strategic customer accounts ($50K–$500K+ ARR) by driving measurable adoption across Go-To-Market teams and owning the customer journey from onboarding through expansion.
The Principal Software Engineer will define and evolve architecture for databases, microservices, and integrations, while owning mission-critical projects end-to-end from requirements to production. They will also troubleshoot complex performance and reliability challenges, drive improvements to CI/CD and observability, and collaborate with leadership to shape the technical vision.
The role involves leading electrical engineering design work across multiple concurrent projects, performing necessary calculations and system designs, and coordinating scope and design strategies with project managers and firm principals. Responsibilities also include assigning production work, reviewing technical accuracy, developing specifications, attending client meetings, and supporting proposal development.
The Federal Technical Account Manager will serve in an advisory capacity to federal customers, focusing on building strategic relationships to ensure customers achieve desired outcomes through product interaction and team engagement. Responsibilities include proactive outreach, managing customer success, acting as a subject matter expert, advising on new features, and providing technical feedback to internal teams.
This role involves driving the monitoring and analysis of North American energy trends, focusing on electricity and grids, and contributing to thought leadership, position papers, and reports on market, technology, and policy developments. Key duties include building a knowledge base of long-term policy initiatives, developing trend trackers, and interpreting structural shifts across federal, regional, and state institutions.
This role involves supporting supplier onboarding across Africa by collecting and verifying documentation, maintaining system records, and coordinating onboarding steps. Additionally, the executive will assist with shipment preparation, track logistics, and handle the preparation and verification of essential shipping documents.
The engineer will support and maintain remote monitoring platforms, enforce change management standards, manage cybersecurity posture, and ensure infrastructure reliability across multiple client environments. This role also involves acting as an escalation point and interfacing directly with Managed Services clients when necessary.
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This role supports the growth of the data center construction platform by assisting with client engagement, coordinating pursuits, and managing early-stage preconstruction activities like budgeting and RFP responses. Key duties involve partnering with sales leadership, coordinating internal teams (estimating, operations), and developing industry relationships to secure mission-critical construction projects.
The role involves designing, developing, and deploying cutting-edge AI and machine learning models utilizing advanced frameworks and cloud services like AWS, GCP, or Azure. Key tasks include implementing model monitoring, staying current with emerging AI research, and integrating these solutions into business applications.
The role involves validating a B2B problem where AI delivers measurable value and defining a product-first Minimum Viable Product (MVP). Tasks also include designing the data strategy, shipping a reliable prototype, and crafting an investor-ready technical narrative.
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