Act as the initial technical contact for customer issues, focusing on rapid triage and resolution of complex distributed systems problems. Ensure SLA adherence and provide technical expertise during customer conference calls and escalations.
Remote Support Specialist Jobs (4,748)
Search = support
Provide basic support for the Labeling group by creating and modifying labels and managing Engineering Change Orders (ECOs) via AGILE PLM and Oracle EBS. Responsibilities include assigning GTINs, managing translation vendors, and maintaining label attribute data.
Lead microbiological quality control activities and ensure cGMP compliance for clinical development and commercialization of vaccine products. Manage outsourced testing at Contract Testing Organizations and oversee quality event management including deviations and investigations.
Assist the ancillary program manager with Behavioral Health Integration tasks and gather medical information for patients using EHR systems. Report monthly medical concerns and provide support and shadowing for new employees.
The Support Engineer will troubleshoot Windows devices, Microsoft 365, and network infrastructure while serving as a trusted partner for clients. Responsibilities include managing ticket queues, creating internal documentation, and coordinating with vendors for incident resolution.
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The role involves managing real estate transactions through to completion by coordinating with title, mortgage, and insurance providers. Key tasks include reviewing settlement statements, tracking critical dates in Salesforce, and ensuring all pre-closing deliverables are received.
Technical Support Engineer- NSG (Bilingual English and Spanish) 139 APPLICANTS
Sophos
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Full Time
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2 Weeks Ago
Sophos
Provide advanced technical support and troubleshooting for network security products to ensure customer satisfaction and SLA compliance. Handle technical escalations and provide feedback on procedures to improve engineer efficiency.
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
IQVIA
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Full Time
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2 Weeks Ago
IQVIA
Acts as the primary point of contact in a call center to provide clinical support and guidance to patients and healthcare professionals. Manages program enrollment, drug insurance coverage navigation, and reports adverse drug reactions.
Customer Support Engineer - location: Romania (remote)
Genesis Digital LLC
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Full Time
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2 Weeks Ago
Genesis Digital LLC
Investigate and resolve complex technical issues across frontend, backend, and database layers of SaaS systems. Act as a technical bridge between Support and Engineering by providing validated findings and root cause analyses.
Provide first-line technical support for Circle customers by resolving complex issues across various platforms and devices. Collaborate with internal engineering and design teams to escalate feedback and improve product functionality.
Provide first-line technical support for Circle customers by resolving complex issues across various platforms and devices. Collaborate with internal engineering and design teams to escalate feedback and improve product development.
Online Tutor - Academic Support and Exam Preparation
Nachhilfeunterricht
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Part Time
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2 Weeks Ago
Nachhilfeunterricht
Plan and deliver personalized educational activities tailored to the individual needs of students with special needs. Provide academic and personal progress support while maintaining a safe and inclusive learning environment.
Customer Support Specialist I
Clubessential Holdings
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Full Time
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2 Weeks Ago
Clubessential Holdings
Provide technical assistance to clients using Clubessential websites and digital products. Troubleshoot website functionality, content display, integrations, and data-related concerns.
Tätigkeit im Support Bereich des Packaging Cockpit
Packaging Cockpit
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Full Time
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2 Weeks Ago
Packaging Cockpit
The role involves conducting data research and updating the customer database within the Packaging Cockpit tool. Additionally, the position requires communicating with customers to clarify queries and supporting account managers in customer data management.
Customer Support Specialist I
Clubessential Holdings
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Full Time
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2 Weeks Ago
Clubessential Holdings
Handle incoming customer requests via phone, email, and chat to provide initial troubleshooting and problem resolution for SaaS products. Act as a liaison between clients and internal teams while maintaining documentation and adhering to service level agreements.
Provide front-line technical support to dealerships via phone, email, and chat to resolve product issues. Perform initial triage, document tickets, and escalate complex problems to Tier III support or development teams.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues. Responsibilities include managing the ITSM queue, overseeing employee lifecycle access, and maintaining internal knowledge base articles.
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ERP Support Consultant (m/w/d)
ORGA-SOFT | Karriere? Mit uns!
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Full Time
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2 Weeks Ago
ORGA-SOFT | Karriere? Mit uns!
Support customers in the daily use of the INTEGRA ERP solution, covering commercial processes and organizational questions. Responsibilities include analyzing customer requirements, troubleshooting errors, and collaborating with consulting and development teams for sustainable solutions.
Call Center Support Tech-1
Campbellsville University
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Full Time
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2 Weeks Ago
Campbellsville University
The role involves answering phone calls from 5 PM to 10 PM to address common questions. The technician provides basic troubleshooting and maintains a polite demeanor with callers.
Respond to customer inquiries via chat, email, and phone to help users get more value from the product. Use incident management technologies to track and resolve application issues while collaborating with global teams.
Serve as the first line of response for inbound customer calls regarding bank products and services. Responsible for achieving entry-level service standards and sales goals while minimizing risk to the bank and customer.
Act as the primary contact for B2B and B2C clients to resolve functional and technical issues using ticketing tools. Contribute to the structuring of support processes, the creation of a self-service knowledge base, and the implementation of AI automation tools.
Oversee the Customer Support collections team and Vulnerable Customer department to manage early arrears strategy and telephony KPIs. Drive continuous improvement of processes to ensure regulatory compliance with FCA standards and improve customer outcomes.
Provide technical implementation and support for VoIP and DECT network setups across US retail stores. Collaborate with engineering teams to perform network checks, remote diagnostics, and manage third-party installation partners.
Provide global technical support by troubleshooting and resolving complex customer issues to identify root causes. Collaborate with product and engineering teams to fix bugs and enhance product features while creating knowledge base articles.
Customer Support Manger (Silent Sentinel)
Motorola Solutions
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Full Time
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2 Weeks Ago
Motorola Solutions
Manage the Silent Sentinel Fixed Video Service business, focusing on pre-sale support, contract renewals, and customer relationship management. Ensure service delivery compliance with SLAs and coordinate between customers, subcontractors, and internal program managers.
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Serve as a technical advisor to B2B clients by troubleshooting complex software issues and providing expert product guidance. Collaborate with Engineering and Product Management to resolve escalated incidents and improve the overall customer experience.
Lead the Tier 2/Tier 3 Technical Support organization, managing performance, organizational design, and execution across multiple customer segments. Partner with Product and Engineering teams to drive supportability improvements and manage critical customer escalations and incidents.
Student Support Adviser - Maternity Cover
Kaplan International
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Full Time
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2 Weeks Ago
Kaplan International
Act as the primary point of contact for students, providing pastoral support and guidance on study choices and progression. Monitor student engagement to identify at-risk learners and collaborate with academic teams to resolve issues and improve retention.
WMS Support Consultant
Arting Digital Private Limited
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Full Time
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2 Weeks Ago
Arting Digital Private Limited
Provide L1/L2 support for Körber/HighJump WMS applications and resolve production issues. Manage incident tickets and coordinate with clients to support warehouse operations like inventory and shipping.
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