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You will manage a dedicated book of business to ensure client retention and satisfaction while supervising a team of five offshore representatives. Additionally, you will act as a product evangelist and identify process inefficiencies to improve the overall user experience.
The Senior Customer Success Manager drives product adoption, value realization, and retention across a complex customer portfolio. They proactively manage customer health, lead onboarding, and influence product strategy through data-driven insights and executive-level engagement.
The Customer Success Manager will own and grow performance and influencer marketing accounts while collaborating with the Product team to drive improvements. They are responsible for managing client relationships, optimizing campaign performance, and coordinating across internal departments to ensure business growth.
Manage a portfolio of customers to ensure satisfaction, retention, and growth by designing and executing strategic success plans. Act as a trusted advisor to stakeholders while identifying opportunities for account expansion and providing internal feedback to the product team.
The Customer Success Representative will engage with clients to ensure optimal use of AI-powered compliance tools and facilitate onboarding and training. They will also manage custom client projects and act as a primary point of contact for troubleshooting and issue resolution.
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Provide expert technical guidance to customers and assist them with architectural decisions throughout the implementation and production lifecycle. Collaborate with internal product and engineering teams while contributing to open-source projects and documentation.
You will oversee strategic life science accounts, ensuring successful implementation of partnerships and identifying opportunities for expansion. You will act as the central point of accountability, coordinating cross-functional teams to deliver high-quality outcomes and align product roadmaps with customer needs.
Provide technical support to developers integrating Agora SDKs and troubleshoot complex issues related to audio, video, and network performance. Engage with local developer communities to share knowledge on AI and real-time communication technologies.
You will lead the end-to-end lifecycle for a portfolio of health plan customers, acting as a general manager to drive retention, satisfaction, and revenue growth. Additionally, you will serve as a consultative partner by translating complex data into actionable insights and collaborating with internal teams to ensure operational excellence.
The Customer Success Manager will serve as the primary point of contact for SMB customers, driving product adoption and ensuring business value. They are responsible for managing renewals, identifying upsell opportunities, and acting as a customer advocate to internal product teams.
The specialist will manage the post-sale journey for accounts, serving as the primary point of contact for buyers from contract signing to delivery. Responsibilities include coordinating trade documentation, managing logistics with partners, resolving post-sale issues, and identifying account growth opportunities.
The Customer Success Manager will own the end-to-end client relationship, from onboarding to renewal, while serving as the primary point of contact for a portfolio of clients. They will collaborate with internal teams to drive product improvements, conduct business reviews, and identify upsell opportunities to ensure client success.
The Strategic Customer Success Manager will manage a portfolio of enterprise healthcare accounts, serving as a trusted advisor to C-suite executives to drive retention, adoption, and expansion. They will lead strategic business reviews, align product solutions with client financial goals, and act as a cross-functional partner to ensure successful delivery and growth.
The Customer Success Business Partner will manage strategic enterprise accounts by driving platform adoption, retention, and expansion. They will lead quarterly business reviews and coordinate cross-functional teams to ensure customers achieve measurable outcomes through Lyric's AI solutions.
The Customer Success Manager will manage a portfolio of accounts to drive revenue growth, renewals, and product adoption through strategic relationship building. They will act as a technical advisor, conducting business reviews and resolving customer issues to ensure long-term value and client satisfaction.
The Senior Customer Success Manager is responsible for managing a portfolio of 40-50 accounts to ensure health, adoption, and renewal. They will act as the primary point of contact, conducting business reviews and collaborating with internal teams to drive customer value and expansion.
The Customer Success Manager will lead territory calls, monitor account health, and drive renewal and expansion success. They will partner cross-functionally to evaluate district data and implement proactive strategies to ensure customer satisfaction and program adoption.
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The Customer Success Manager will lead territory calls, monitor account health, and drive renewal and expansion strategies. They will collaborate with internal teams and district leadership to ensure program adoption and mitigate account risks.
The Customer Success Engineer acts as the primary technical owner for enterprise accounts, driving onboarding, adoption, and long-term resilience strategies. They are responsible for conducting recovery simulations, managing churn risk, and aligning business outcomes with the Veeam Data Platform.
You will lead the enterprise-wide adoption of the Credo AI Governance Platform by managing projects and coordinating with internal teams. Additionally, you will oversee the full customer lifecycle, including onboarding, training, business reviews, and driving long-term value and retention.
The intern will evaluate current workflows across CX, CS, and Support to identify opportunities for AI-driven efficiency. They will design and implement practical AI prompts, templates, and automations to improve team productivity.
The Customer Success Specialist will provide support to users via chat and email while assisting with resume and LinkedIn profile optimization. Additionally, the role involves upselling services and conducting research on job openings to help clients succeed.
The Head of Customer Success will own and scale a 150–200M PLN revenue portfolio while leading a team of 3–5 Account Managers. They will act as a strategic bridge between client business needs and technical innovation to drive long-term partnerships and revenue growth.
You will own the end-to-end customer journey, including onboarding, adoption, and retention, while building the foundational customer success playbooks and metrics. You will act as the primary bridge between customers and internal teams to drive measurable business outcomes and product improvements.
The Customer Success Manager acts as the primary interface between customers and the product to ensure maximum platform value and long-term relationship growth. Responsibilities include managing the onboarding process, driving upsell and expansion strategies, and collaborating with the product team to reduce churn.
As a Senior Customer Success Manager, you will ensure client success by serving as a trusted advisor and technical consultant. You will manage client relationships, drive product adoption, and bridge the gap between product offerings and client business objectives.
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The Enterprise Customer Success Manager is responsible for the success, retention, and growth of Wiley’s Enterprise customers across Asia. This includes managing customer onboarding, adoption planning, and tracking usage and satisfaction.
The Senior Customer Success Manager will manage customer relationships, ensuring satisfaction and value from the product. They will also oversee customer onboarding, provide training, and act as a customer advocate within the company.
You will collaborate with universities and educational institutions to implement digital platforms successfully. Additionally, you will act as the primary point of contact for customers, ensuring they maximize value and engagement with the platforms.
The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals. They will monitor usage metrics, partner with Product and Engineering, and contribute to the creation of scalable systems and processes.
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