Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner with cross-functional teams to define engagement models and drive measurable value realization across all customer segments.
Versaterm
12 Remote Job Openings at Versaterm
Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner cross-functionally to define engagement models and drive measurable value realization across various customer segments.
Lead, Deployment & Escalation | Chef technique, Déploiement et Support Critique
Versaterm
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Full Time
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a month ago
Versaterm
Lead and manage Level 2 and Level 3 technical resources for the deployment and support of NG911 and mission-critical telephony solutions. Act as the primary technical authority and escalation point for complex high-availability environments and customer implementations.
Lead the enterprise vision for customer delivery, including implementation, support, and customer success across a diverse product portfolio. Transform delivery functions into a scalable SaaS model while integrating AI-powered automation to improve speed-to-value and customer experience.
The CSDO is responsible for leading the enterprise-scale services and delivery organization, transforming product-centric silos into an integrated SaaS operating model. This includes overseeing implementation, support, and customer success while strategically integrating AI to improve speed-to-value and customer experience.
The Product Manager II is responsible for defining the product vision and strategic direction for communication center automation solutions. This includes managing the development roadmap, prioritizing the product backlog, and analyzing usage data to ensure industry leadership.
The Product Manager II is responsible for defining the product vision and strategic direction for communication center automation solutions. This includes managing the development roadmap, prioritizing features based on user value, and collaborating with cross-functional teams to ensure successful delivery.
The Enterprise Account Executive will identify, qualify, and close sales opportunities for public safety solutions within a designated territory. They are responsible for managing the full sales cycle, building customer relationships, and leveraging AI-driven tools to meet annual quotas.
You will define the strategic vision and roadmap for the standards and wellness ecosystem while managing the product's P&L and pricing strategies. You will also collaborate with cross-functional teams to drive feature prioritization, adoption, and successful go-to-market execution.
The Senior Product Manager will define the strategic vision and roadmap for the standards and wellness ecosystem, managing the product's P&L and pricing strategies. They will collaborate across cross-functional teams to deliver solutions that simplify complex workflows and enhance community safety.
This role shapes and executes HR strategies supporting employee engagement, organizational effectiveness, and business performance by partnering with leaders on talent development, organizational design, and change management across US and Canadian populations. Key duties include driving performance through people solutions, analyzing turnover data, supporting M&A integration, and advising leaders on compensation and DEI matters.
The Enterprise Account Executive will be responsible for identifying, qualifying, advancing, and closing sales opportunities for Versaterm’s Public Safety solutions within a prescribed territory, focusing on medium to large-size city and county public safety entities. This role involves building and maintaining an active pipeline aligned with quotas, articulating value propositions, demonstrating software, and managing the entire sales process within the Salesforce CRM.
