Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner cross-functionally to define engagement models and drive measurable value realization across various customer segments.
Versaterm
20 Remote Job Openings at Versaterm
Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner with cross-functional teams to define engagement models and drive measurable value realization across all customer segments.
Lead, Deployment & Escalation | Chef technique, Déploiement et Support Critique
Versaterm
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Full Time
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7 days ago
Versaterm
Lead and manage Level 2 and Level 3 technical resources for the deployment and support of NG911 and mission-critical telephony solutions. Act as the primary technical authority and escalation point for complex high-availability environments and customer implementations.
Lead the enterprise vision for customer delivery, including implementation, support, and customer success across a diverse product portfolio. Transform delivery functions into a scalable SaaS model while integrating AI-powered automation to improve speed-to-value and customer experience.
The CSDO is responsible for leading the enterprise-scale services and delivery organization, transforming product-centric silos into an integrated SaaS operating model. This includes overseeing implementation, support, and customer success while strategically integrating AI to improve speed-to-value and customer experience.
Enterprise Account Executive - Canadian 9-1-1 & Emergency Notifications
Versaterm
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Full Time
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8 days ago
Versaterm
Drive growth in the Canadian public safety market by selling NG9-1-1 call handling and emergency notification solutions to police, fire, and EMS agencies. Manage complex, multi-stakeholder sales cycles and maintain a robust pipeline within Salesforce CRM.
Manage and process semi-monthly or bi-weekly payroll for over 650 employees across multiple business entities in Canada and the US. Ensure compliance with North American tax regulations and maintain integrations between HRIS, time-tracking, and accounting systems.
The Customer Success Advocate I serves as a trusted advisor for enterprise accounts, ensuring customers achieve measurable outcomes and high product adoption. They are responsible for managing renewals, conducting quarterly business reviews, and acting as an internal advocate to influence product enhancements.
The Customer Success Advocate I serves as a trusted advisor for enterprise accounts, ensuring customers achieve measurable outcomes and high product adoption. The role is accountable for customer retention, satisfaction, and translating customer needs into actionable insights for product and engineering teams.
The Product Manager II is responsible for defining the product vision and strategic direction for communication center automation solutions. This includes managing the development roadmap, prioritizing features based on user value, and collaborating with cross-functional teams to ensure successful delivery.
The Product Manager II is responsible for defining the product vision and strategic direction for communication center automation solutions. This includes managing the development roadmap, prioritizing the product backlog, and analyzing usage data to ensure industry leadership.
The Enterprise Account Executive will identify, qualify, and close sales opportunities for public safety solutions within a designated territory. They are responsible for managing the full sales cycle, building customer relationships, and leveraging AI-driven tools to meet annual quotas.
The Renewals Specialist I manages the end-to-end renewal lifecycle, including contract execution, pricing accuracy, and proactive procurement planning. They collaborate cross-functionally to drive revenue retention, manage renewal risks, and ensure alignment with customer success and financial goals.
The Product Marketing Manager shapes go-to-market strategies, drives product adoption, and influences revenue growth through compelling positioning and messaging. They orchestrate cross-functional initiatives and manage end-to-end marketing campaigns to support sales and customer success teams.
The Product Marketing Manager shapes go-to-market strategies, drives product adoption, and influences revenue growth through compelling positioning and messaging. They orchestrate cross-functional initiatives and manage end-to-end marketing campaigns to support sales and customer success teams.
You will define the strategic vision and roadmap for the standards and wellness ecosystem while managing the product's P&L and pricing strategies. You will also collaborate with cross-functional teams to drive feature prioritization, adoption, and successful go-to-market execution.
The Senior Product Manager will define the strategic vision and roadmap for the standards and wellness ecosystem, managing the product's P&L and pricing strategies. They will collaborate across cross-functional teams to deliver solutions that simplify complex workflows and enhance community safety.
This role shapes and executes HR strategies supporting employee engagement, organizational effectiveness, and business performance by partnering with leaders on talent development, organizational design, and change management across US and Canadian populations. Key duties include driving performance through people solutions, analyzing turnover data, supporting M&A integration, and advising leaders on compensation and DEI matters.
The Enterprise Account Executive will be responsible for identifying, qualifying, advancing, and closing sales opportunities for Versaterm’s Public Safety solutions within a prescribed territory, focusing on medium to large-size city and county public safety entities. This role involves building and maintaining an active pipeline aligned with quotas, articulating value propositions, demonstrating software, and managing the entire sales process within the Salesforce CRM.
The Account Executive will prospect, qualify, and close new public safety customers within the assigned territory while managing multiple concurrent sales cycles. They will also conduct discovery to understand agency operations and partner with Solutions Engineering for demonstrations and evaluations.
