Coordinate participant recruitment and manage high-volume research project requests through the User Interviews platform. Communicate project updates and resolve customer issues via Zendesk email and live chat to ensure smooth project execution.
UserTesting
6 Remote Job Openings at UserTesting
Manage a portfolio of sub-accounts to drive renewals and growth opportunities while identifying new buying centers. Collaborate with Global Account Directors to execute the full sales cycle and ensure customer value realization.
Project Coordinator, Project Operations (Thursday - Monday 9-6pm ET)
UserTesting
·
Full Time
·
14 days ago
UserTesting
Coordinate participant recruitment and manage high-volume research requests through the User Interviews platform. Communicate project updates and resolve customer issues via Zendesk email and live chat while ensuring SLA adherence.
Serve as the primary post-sale value partner to drive platform adoption and embed research insights into customer workflows. Partner with Account Executives to manage account planning, renewals, and identify expansion opportunities.
Serve as the primary post-sale value partner to drive platform adoption and repeat usage for a portfolio of customers. Advise clients on research best practices and methodology to embed human insights into their business workflows.
Lead the administration of employee benefits across EMEA, APAC, and Canada while managing global compensation programs. This includes conducting market analysis, maintaining salary structures, and partnering with vendors to ensure competitive total rewards.
