You will serve as the primary point of contact for merchants, providing technical support for payment terminals and POS systems via phone, email, and ticketing platforms. Additionally, you will handle installations, configurations, and troubleshoot connectivity or payment-related issues while maintaining accurate documentation.
The specialist will serve as the first point of contact for customers, resolving inquiries via phone, chat, and email. They are responsible for documenting interactions in the CRM system and escalating complex cases to internal teams.
You will deliver exceptional service and solutions to customers through inbound calls and chat. You will also handle various customer inquiries including service requests, billing questions, and energy conservation advice.
The representative will handle customer service inquiries, billing questions, and emergency calls related to power outages via phone, email, and chat. They are also responsible for educating customers on energy choice programs and providing resolutions through active listening.
The Senior Data Analyst will lead the development of analytical solutions to uncover KPIs and performance trends while mapping business processes to data requirements. They will collaborate with cross-functional teams to conduct deep-dive analyses and facilitate requirements workshops to support strategic decision-making.
Lead the Americas network strategy and engineering team, overseeing the design, implementation, security, reliability, and ongoing improvement of corporate and cloud networks. Manage network operations and projects, provide Level 3 support, maintain standards and documentation, and coordinate with global teams, business units, vendors, and security partners.
The engineer will deploy, operate, and maintain global customer-hosted databases within the AWS cloud environment. Responsibilities include performing database administration tasks, resolving operational issues, and ensuring high availability through monitoring and performance tuning.
The EHR Specialist is responsible for managing, implementing, and optimizing electronic health record systems to support clinical and administrative operations. This role also involves training staff, ensuring regulatory compliance, and troubleshooting system issues to maintain data integrity.
The representative will handle customer service inquiries, billing questions, and emergency situations such as power outages via phone, email, and chat. They are also responsible for educating customers on energy choice programs and providing resolutions through active listening.
The associate will provide holistic case management services for leave of absence, disability, and accommodation requests while ensuring compliance with federal and state laws. They will act as a primary point of contact for employees, handling sensitive information and facilitating smooth return-to-work transitions.
The Business Development Executive will generate and qualify pipeline opportunities while managing the full sales funnel for digital and AI-driven solutions. They will collaborate with cross-functional teams to develop data-supported value propositions and engage with executive-level stakeholders to drive business impact.
The Subject Matter Expert provides operational guidance and escalation support to Implementation Project Managers for complex projects and customer issues. They are responsible for monitoring performance metrics, managing project queues, and driving continuous improvement initiatives to optimize customer experience.
The Credentialing Team Manager will oversee credentialing quality, compliance standards, and staff performance to ensure regulatory adherence and provider satisfaction. They are responsible for analyzing data to develop strategies, monitoring application workflows, and driving process improvement initiatives.
The Credentialing Team Manager will oversee credentialing quality and compliance standards while managing workflows and application queues. They are responsible for coaching staff, analyzing data to improve turnaround times, and maintaining professional relationships with providers and payers.
The engineer will deploy, operate, and maintain global customer-hosted databases within the AWS cloud environment. Responsibilities include performing database administration tasks, resolving operational issues, and ensuring high availability through monitoring and performance tuning.
The Architect will lead the design and implementation of Azure-based Disaster Recovery and Business Continuity solutions. They are responsible for defining recovery targets, conducting risk assessments, and overseeing full-scale DR drills to ensure organizational resilience.
The representative will assist families and schools with scholarship program inquiries, including application and funding status. They are responsible for managing incoming calls to ensure student registration and caller satisfaction.
The representative will assist families and schools participating in a scholarship program by responding to incoming calls regarding student inquiries and application status. They are responsible for ensuring all questions are answered and students are successfully registered.
The role involves end-to-end invoice processing, including validation, discrepancy resolution, and travel and expense claim management. Additionally, the specialist will handle vendor master data, supplier communication, and reconciliation activities to ensure accurate financial operations.
The IT Support Specialist acts as the first point of contact for end-users, providing remote technical assistance and troubleshooting for hardware and software issues. They are responsible for ticket management, system health checks, device configuration, and maintaining accurate asset records within ServiceNow.
The Senior Product Delivery Manager will drive the delivery of Connect products through the full development lifecycle, from shaping requirements to release. They will act as the product authority, making critical decisions on scope, design, and release readiness while coordinating across engineering, operations, and client teams.
The Senior Product Delivery Manager will drive the delivery of Connect products through the full development lifecycle, from shaping requirements to release readiness. They will act as the product authority, coordinating with engineering, operations, and project management to ensure successful deployments and product performance.
The Network Engineer will design, implement, and support enterprise-level network architectures including LAN, WAN, and cloud solutions. They will also provide Tier 2/3 support for complex incidents and lead network modernization and security initiatives.
Act as a front-line interface for US customers by responding to inquiries and resolving concerns over the phone. Additionally, you will be responsible for maintaining a positive customer experience and promoting client products and offers.
The Network Engineer will design, implement, and support enterprise-level network architectures including LAN, WAN, and cloud solutions. They are also responsible for providing Tier 2/3 support for network incidents, ensuring security compliance, and leading technical network projects.
The CDE is responsible for driving new logo revenue by selling Sutherland's digital transformation, managed services, and BPaaS offerings to new clients. They will manage complex, multi-dimensional engagements while building and maintaining a robust sales pipeline to meet annual revenue targets.
The Business Development Executive is responsible for generating and qualifying leads to build a healthy sales pipeline for AI and digital transformation services. They will engage with executive-level stakeholders to present data-driven value propositions and drive deal progression.
Responsible for the accurate review, abstraction, and assignment of medical codes for Emergency Department facility encounters. Ensures regulatory compliance and appropriate reimbursement by analyzing clinical documentation and facility charging methodologies.
Analyze and interpret complex medical records to accurately bill for Trauma 1 facility inpatient services. Assign and sequence diagnostic and procedure codes in compliance with third-party payor requirements.
The Business Development Executive is responsible for identifying and qualifying new business opportunities while managing a full-funnel sales pipeline. They will collaborate with cross-functional teams to develop data-driven value propositions and engage with C-suite stakeholders to drive digital transformation revenue.
