Customer Service - Sports Streaming Platform
Provide exceptional customer service and act as a brand ambassador for digital sports platforms. Assist fans with inquiries, resolve technical issues, and educate users on platform features.
Sutherland
Remote Job Openings at Sutherland (32)
Customer Service Representatives- Remote
The role involves managing a portfolio of accounts by handling customer inquiries, processing payments, and analyzing account history. You will also be responsible for maintaining accurate records of interactions and providing appropriate solutions to customers.
Sr. Data Analyst | Canada | Remote
The Senior Data Analyst will lead the development of analytical solutions to uncover performance trends and support strategic decision-making. They will partner with stakeholders to map business processes and conduct deep-dive analyses to solve complex operational challenges.
Tech Support Associate
The IT Support Specialist acts as the first point of contact for end-users, providing remote technical assistance and troubleshooting for hardware and software issues. They are responsible for ticket management, system health checks, device configuration, and maintaining accurate asset records within ServiceNow.
Implementation Project Manager- IPM 1
The Implementation Project Manager oversees the end-to-end execution of project workflows from kickoff to closeout while maintaining accurate documentation. They serve as the primary point of contact for U.S.-based corporate clients, managing escalations and ensuring data readiness for project milestones.
Addetto/a al Servizio Clienti – Lingua Italiana | Chat | Remoto dalla Bulgaria(4/6/8)
Provide professional customer assistance via chat regarding product information and lifecycle inquiries. Analyze customer issues to provide clear, accurate, and timely solutions while maintaining high service quality.
Senior Product Delivery Manager (remote, Bulgaria) - Availability to work USA EST or CST working hours.
The Senior Product Delivery Manager will drive the delivery of Connect products through the full development lifecycle, from shaping requirements to release. They will act as the product authority, making critical decisions on scope, design, and release readiness while coordinating across engineering, operations, and client teams.
Property & Casualty Small Business Insurance Advisors
The advisor will handle inbound sales inquiries from small business owners to assess needs and recommend appropriate insurance products. They are responsible for generating quotes, guiding customers through the purchasing process, and maintaining accurate documentation while meeting sales and quality targets.
Concierge Healthcare Customer Service
The role involves responding to customer inquiries regarding healthcare accounts, billing, and eligibility while maintaining accurate documentation in internal systems. Responsibilities also include conducting outbound outreach, resolving complex issues, and supporting new customer onboarding.
Seasonal Sales/Telesales Associate- Remote (US only)
The associate will provide expert support to existing clients while identifying opportunities for upselling and cross-selling products or services. They are also responsible for resolving client requests, troubleshooting issues, and maintaining accurate records of interactions.
Manager - SAP FICO S4 HANA Public Cloud
The consultant will lead the design, configuration, and deployment of SAP S/4HANA Public Cloud finance modules while ensuring alignment with SAP Best Practices. They will also manage cross-functional integrations, data migration, and cutover activities to support successful go-live and hypercare phases.
Senior Associate - Accounts Receivable - Collections
The Senior Associate will manage accounts receivable collections by contacting customers to recover overdue payments and resolve billing disputes. They are responsible for maintaining accurate customer records, achieving collection KPIs, and fostering positive relationships with clients.
Senior Product Delivery Manager (remote, Bulgaria)
The Senior Product Delivery Manager will drive the delivery of Connect products through the full development lifecycle, from shaping requirements to release readiness. They will act as the product authority, coordinating with engineering, operations, and project management to ensure successful deployments and product performance.
Senior Product Delivery Manager
The Senior Product Delivery Manager will drive the delivery of Connect products through the full development lifecycle, from shaping requirements to release. They will act as the product authority, coordinating with engineering, operations, and project management to ensure successful deployments and product quality.
HR Back - office administrator with SPANISH
Process HR queries using ticketing systems and manage reports while performing data audits. Prioritize daily tasks and maintain professional communication standards within the HR shared services team.
NextGen EPM Tier 1 Support Specialist
The specialist acts as the first point of contact for end users, providing functional support and troubleshooting for the NextGen EPM system. They are responsible for logging tickets, resolving basic issues, and escalating complex problems to Tier 2 support.
Junior Business Development Manager Europe – German & English ( remote )
The Junior Business Development Manager will identify and prospect new business opportunities across Europe while engaging with key stakeholders. They are responsible for managing sales activities in Salesforce, qualifying leads, and supporting account strategies.
Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)
Provide customer support via email and messaging systems for a music streaming platform. Assist users with inquiries while maintaining professional communication standards.
Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)
Provide customer support via email and messaging systems for a music streaming platform. Assist users with inquiries while maintaining professional communication standards.
Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)
Provide non-voice customer support via email and chat for a music streaming platform. Assist users with account management, payment issues, and troubleshooting inquiries.
Network Engineer | Bulgaria | Remote
The Network Engineer will design, implement, and support enterprise-level network architectures including LAN, WAN, and cloud solutions. They will also provide Tier 2/3 support for complex incidents and lead network modernization and security initiatives.
Customer Service Consultant - Biggest Telecom Account
Act as a front-line interface for US customers by responding to inquiries and resolving concerns over the phone. Additionally, you will be responsible for maintaining a positive customer experience and promoting client products and offers.
Network Engineer | Bulgaria | Remote
The Network Engineer will design, implement, and support enterprise-level network architectures including LAN, WAN, and cloud solutions. They are also responsible for providing Tier 2/3 support for network incidents, ensuring security compliance, and leading technical network projects.
Oracle EBS Payroll Functional
Lead and manage payroll-related projects while providing functional expertise in Oracle EBS Payroll modules. Collaborate with technical teams to design, implement, and troubleshoot payroll solutions while ensuring quality delivery.
Property and Casualty Insurance Associate – Sales/Telesales (Remote)
The advisor will provide accurate responses to travel insurance inquiries and identify the root cause of customer interest to align them with appropriate products. They are also responsible for maintaining strong customer relationships and resolving service issues promptly.
VP CDE - TTHL
The CDE is responsible for driving new logo revenue by selling Sutherland's digital transformation, managed services, and BPaaS offerings to new clients. They will manage complex, multi-dimensional engagements while building and maintaining a robust sales pipeline to meet annual revenue targets.
Technischer Kundenberater – Payments & POS (Deutsch & Englisch) Homeoffice
You will serve as the primary point of contact for merchants, providing technical and commercial support for payment terminals and POS systems. Responsibilities include resolving connectivity issues, managing tickets, and documenting cases while ensuring high customer satisfaction.
Business Development Executive (Remote - US Based)
The Business Development Executive is responsible for generating and qualifying leads to build a healthy sales pipeline for AI and digital transformation services. They will engage with executive-level stakeholders to present data-driven value propositions and drive deal progression.
Technischer Kundenberater – Payments & POS (Deutsch & Englisch) | Homeoffice
Provide technical and commercial support for payment terminals and POS systems via phone, email, and tickets. Handle installations, activations, and troubleshooting while documenting cases in the ticket system.
Facility-Fee Emergency Department Medical Coder
Responsible for the accurate review, abstraction, and assignment of medical codes for Emergency Department facility encounters. Ensures regulatory compliance and appropriate reimbursement by analyzing clinical documentation and facility charging methodologies.
Inpatient Medical Coder– DRG Specialist - Remote
Analyze and interpret complex medical records to accurately bill for Trauma 1 facility inpatient services. Assign and sequence diagnostic and procedure codes in compliance with third-party payor requirements.
Business Development Executive (Remote - US Based)
The Business Development Executive is responsible for identifying and qualifying new business opportunities while managing a full-funnel sales pipeline. They will collaborate with cross-functional teams to develop data-driven value propositions and engage with C-suite stakeholders to drive digital transformation revenue.