Deliver exceptional service and solutions to customers via inbound calls and chat. Handle various requests including billing questions and service requests efficiently.
Sutherland
23 Remote Job Openings at Sutherland
Process HR queries using ticketing and case management systems while managing reports and data audits. Maintain high communication standards and organize daily tasks within a personal queue to support employees.
The role involves processing HR queries using ticketing and case management systems while managing reports and data audits. The administrator is responsible for organizing daily tasks and maintaining professional communication standards within the HR shared services team.
Provide exceptional customer service and act as a brand ambassador for digital sports platforms. Support fans with streaming, account creation, and general inquiries to ensure a superior fan experience.
Lead the design and implementation of scalable backend microservices and AI-driven tools for visual asset editing. Oversee complex distributed workflows and cloud infrastructure provisioning to support broadcast production and media management.
Develop and optimize multimodal AI models using techniques like LoRA and reinforcement learning while managing distributed systems in cloud environments. Collaborate with Product and Operations to design workflows and maintain production models against data drift.
Design and build production-ready agentic harnesses and scalable AI systems incorporating RAG, tool use, and multimodal integration. Lead the architecture of backend services and APIs while balancing innovation with operational reliability and safety.
Junior Full-Stack Java Developer – Contact Center Technologies
Sutherland
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Full Time
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7 days ago
Sutherland
Develop and maintain full-stack enterprise Java applications using a microservices architecture to support contact center operations. Provide Level 3 production support, performing root cause analysis and implementing fixes for complex integration issues.
Spanish/English - Customer Service Representatives - Remote
Sutherland
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Full Time
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8 days ago
Sutherland
Provide inbound customer care via phone and email for a streaming service. Resolve billing issues, troubleshoot technical errors, and guide customers toward appropriate entertainment products.
Chat Support Specialist with English and Bulgarian language
Sutherland
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Full Time
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11 days ago
Sutherland
Respond to customer inquiries via chat and email while accurately documenting interactions in the CRM system. Escalate complex cases to internal teams and ensure customers are kept informed throughout the resolution process.
Process HR queries using ticketing and case management systems while managing reports and data audits. Maintain high communication standards and organize daily tasks within a personal queue to support employees.
Process HR queries using ticketing and case management systems while managing reports and data audits. Maintain high communication standards and organize daily tasks within a personal queue to support employees.
Bilingual (FR/EN) Customer Service Support| Healthcare | Work-At-Home
Sutherland
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Full Time
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14 days ago
Sutherland
Coordinate and support healthcare education programs focused on chronic disease management from planning through completion. Provide administrative support to healthcare professionals and stakeholders while managing documentation and billing activities.
Music Streaming Platform Customer Specialist with Dutch and English (Remote in Bulgaria)
Sutherland
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Full Time
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14 days ago
Sutherland
Provide non-voice support via email and chat to assist Spotify users with account management and payment issues. Guide users through troubleshooting steps and answer common FAQ-type questions.
Bilingual HR Support Representative (German and English)
Sutherland
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Full Time
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21 days ago
Sutherland
The role involves receiving and resolving HR inquiries via phone and email using ticketing systems. The representative will address employee questions regarding policies and benefits while maintaining strict confidentiality.
Bilingual HR Support Representative (German and English)
Sutherland
·
Full Time
·
21 days ago
Sutherland
The role involves receiving and resolving HR inquiries via phone and email using ticketing systems. The representative will address employee questions regarding policies and benefits while maintaining strict confidentiality.
Lead the implementation and continuous improvement of omnichannel contact center engagement platforms. Manage the product development workload, including defining service requirements, prioritizing initiatives, and preparing products for market.
Analyze and underwrite residential mortgage loan applications across Conventional and Non-QM programs to ensure compliance and mitigate risk. Issue loan decisions and communicate requirements to stakeholders while managing a high-volume pipeline.
Analyze and interpret complex medical records to accurately bill for Trauma 1 facility inpatient services. Assign and sequence diagnostic and procedure codes in compliance with third-party payor requirements.
Lead the design of complex, multi-surface user experiences from concept to execution while driving experience strategy. Mentor junior designers and collaborate with Product and Engineering teams to define the product vision and roadmap.
The Business Development Executive is responsible for identifying and qualifying new business opportunities while managing a full-funnel sales pipeline. They will collaborate with cross-functional teams to develop data-driven value propositions and engage with C-suite stakeholders to drive digital transformation revenue.
The role involves evaluating loan applications, assessing borrower creditworthiness, and ensuring compliance with lending regulations. Key tasks include reviewing financial documents, analyzing credit and ratios, preparing summaries, and communicating decisions to stakeholders.
As a Live Underwriter, you will evaluate loan applications and assess borrower creditworthiness. You will also ensure compliance with lending regulations and communicate decisions clearly to stakeholders.
