Customer Service Consultant - Biggest Telecom Account

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description

• Act as a front-line interface with US customers
• Role involves responding to customers over the phone and resolving their inquiries.
• Work remote from anywhere inside Egypt after 6 Months
• Maintaining the customer experience and providing the best image to the company.
• Provide excellent customer service to inbound callers.
• Solve customer concerns.
• Sell client products & offers.

Offered Package:

• Attractive Packages + Sales bonus scheme + Overnight Shift Allowance.
• Social Insurance and Private Medical Insurance Coverage.
• Fun team activities

Working conditions:

• 2 Days off per week
• Rotational shifts.
• 9 working hours including 1-hour Break.
• Transportation for Night and Overnight Shift

Qualifications

• Fluent in English C1 is a Must
• Graduates, Dropouts are welcome to apply. 
• Alexandria resident is a must.
• Egyptian Nationality is a must.
• Having ex. in Call Centre (English Account) is preferred.
• Soft and communication skills.
• Males & Females