The consultant is responsible for driving product adoption, retention, and growth by acting as a strategic advisor to customers. They will identify business challenges, configure platform solutions, and nurture relationships with key stakeholders to ensure maximum value from the Sprinklr platform.
Sprinklr
25 Remote Job Openings at Sprinklr
The Lead Platinum Support Account Manager serves as the primary technical contact for enterprise clients, managing escalations and ensuring optimal platform performance. They are responsible for conducting case reviews, monitoring SLAs, and collaborating with engineering and success teams to resolve complex issues.
The role involves processing vendor invoices, auditing employee expense reimbursements, and ensuring compliance with company policies. The analyst will also manage vendor relationships, prepare monthly accruals, and assist with closing procedures.
Large Enterprise Account Executive - San Francisco Bay Area
Sprinklr
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Full Time
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4 days ago
Sprinklr
The Account Executive is responsible for identifying, negotiating, and closing significant enterprise-level deals within a defined territory. They will build and nurture strong relationships with key stakeholders such as CMOs and CTOs to drive business growth and customer loyalty.
The Support Account Manager serves as the primary technical contact for large enterprise clients, managing escalations and ensuring adherence to service level agreements. They collaborate with internal teams to resolve platform issues, conduct case reviews, and provide strategic insights to optimize customer usage.
The Engagement Manager will support sales teams by scoping and proposing integrated service delivery solutions for new and existing enterprise customers. They are responsible for developing Statements of Work, managing pre-sale engagements, and ensuring long-term value realization for clients.
The Account Executive is responsible for identifying, negotiating, and closing significant enterprise deals while building strong relationships with key stakeholders like CMOs and CTOs. They will also proactively generate leads through networking and continuously refine their sales approach based on market trends and feedback.
The Senior Revenue Accountant will analyze complex customer contracts to ensure accurate revenue recognition under ASC 606 and manage monthly accounting close activities. They will also lead system implementations, support audits, and collaborate with cross-functional teams on financial reporting and forecasting.
Chief of Staff to Chief Administrative and People Officer
Sprinklr
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Full Time
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11 days ago
Sprinklr
The Chief of Staff drives the People strategy and operational cadence for the CAO, managing business management systems and quarterly business reviews. The role involves developing executive-level materials for the Board and leveraging AI to improve HR productivity and operational efficiency.
The Lead Implementation Consultant is responsible for deploying Sprinklr software and configuring the platform based on customer use-cases and industry best practices. They act as the primary point of contact for clients to ensure optimal platform performance and successful onboarding.
Identify, negotiate, and close large-scale SaaS deals with Fortune 50 companies. Build strategic relationships with C-level executives to position Sprinklr as the enterprise solution for Unified Customer Experience Management.
The Platform Architect designs robust technical foundations and solution architectures to drive business outcomes for enterprise clients. They act as a trusted advisor, guiding consultants and stakeholders through implementation strategies, technical governance, and system integrations.
Lead and grow the Ohio Valley territory by managing a team of sales representatives to achieve annual revenue targets of $8-12 million. Focus on coaching team members, winning strategic enterprise deals, and utilizing MEDDPICC/Force Management methodologies to optimize performance.
The Lead CSM is responsible for managing high-level customer relationships, driving product adoption, and ensuring the realization of business value and ROI. They collaborate with cross-functional teams to identify growth opportunities and advocate for customer needs with the product team.
Partner with Sales and Customer Success teams to drive strategic engagements and design tailored solutions using the Unified-CXM platform. Lead discovery sessions and facilitate workshops to translate complex platform capabilities into measurable business value for enterprise clients.
The GRC Lead manages audit engagements and coordinates evidence for compliance reports such as SOC 2, ISO 27001, and PCI-DSS. They are also responsible for conducting risk assessments, maintaining security policies, and tracking the remediation of audit issues.
Oversee a portfolio of 5-7 enterprise accounts, managing project scope, risks, and delivery timelines. Collaborate with cross-functional teams and stakeholders to ensure high client satisfaction and successful platform implementation.
Manage sales operations focusing on forecasting, pipeline health, territory planning, and compensation structures. Develop KPI reporting and financial models to provide strategic insights and recommendations to senior leadership.
Lead a team of Solutions Consultants to drive growth and deliver customer value across the West region. Act as a business leader collaborating with sales, product, and marketing to align product development with market needs and executive account strategies.
Own and close large, complex enterprise SaaS deals across North Asia by engaging senior executives at leading regional and global brands. Lead end-to-end multi-country sales cycles and build outcome-driven solutions tailored to local market needs.
The Lead Customer Success Manager is responsible for managing a portfolio of customers, driving product adoption, and ensuring realized value through strategic planning and data-driven insights. They act as a consultant to align Sprinklr solutions with customer business challenges while fostering long-term relationships and identifying expansion opportunities.
The Senior Customer Success Manager will act as a trusted advisor, driving adoption and value realization for strategic customers across the Marketing, Social, and Advertising product suite by bridging business objectives and platform capabilities. This involves leading strategic technical relationships, owning the end-to-end adoption lifecycle, coordinating cross-functional teams, and delivering stakeholder-specific enablement.
The Customer Success Manager owns the strategic technical relationship with enterprise customers in service, CX, and contact center operations, driving adoption and expansion of Sprinklr's Care and Contact Center solutions. This role involves leading transformation by aligning technology to the customer's operating model, overseeing enablement programs, and managing operational cadences.
The Regional Success Director manages a team of Success Managers, providing leadership and coaching to drive customer retention and growth. They ensure that customers achieve success and value from Sprinklr's platform while fostering collaboration across various internal teams.
The CCaaS Architect Lead will lead Sprinklrβs CCaaS pre-sales architecture strategy across the Americas, engaging with senior executives and guiding the regional Solution Architect team. Responsibilities include designing future-state CCaaS architectures and acting as a trusted advisor during the sales cycle.