SimplePractice

Own end-to-end design execution for native iOS and Android experiences, ensuring platform-specific alignment and high-quality implementation. Partner with product and engineering teams to build and refine the mobile design system and roadmap.

The role focuses on bridging the gap between design intent and engineering execution by maintaining the semantic and component token layer of the design system. Responsibilities include collaborating with engineers on implementation, documenting governance standards, and integrating AI-assisted design tools into workflows.

Develop and architect the next generation of a practice management platform with a heavy emphasis on backend services. Collaborate with product teams to translate customer needs into clean, efficient, and well-tested code.

The Strategic Customer Success Manager will serve as a trusted advisor to senior stakeholders, driving long-term value and enterprise-scale success for high-impact accounts. They are responsible for developing multi-quarter account strategies, managing renewals, and influencing product direction based on customer needs.

Establish and grow a world-class Customer Success team while leading, mentoring, and developing Customer Success Managers and Retention Specialists. Oversee the implementation of a Customer Success Platform and manage customer retention rates and churn reduction initiatives.