The Customer Support Engineer acts as the primary point of technical ownership for customer issues, managing tickets from intake to resolution. They are responsible for diagnosing problems, implementing workarounds, and coordinating with internal teams to ensure service level agreements are met.
The Senior Product Manager will own the outward-facing product narrative, developing positioning and demo strategies for ELN, LIMS, and CMC workflows. They will act as a strategic bridge between development, marketing, and sales to ensure go-to-market activities are grounded in customer insight and product reality.
The Strategic Account Manager will lead sales activities and develop strategic partnerships with CROs, CDMOs, pharma, and biotech organizations. This role involves consultatively positioning Sapio's lab informatics solutions to solve critical business challenges and meeting established sales quotas.
The Customer Success Manager will foster strong client relationships, provide strategic consultation on lab informatics, and drive user adoption and value realization. They will also manage the onboarding process, resolve customer issues, and advocate for client needs internally to ensure long-term success.
The Solutions Consultant will lead pre-sales activities and provide technical expertise to support the sales process. They are responsible for demonstrating product value and aligning solutions with client requirements.
The Business Development Associate is responsible for generating and qualifying sales pipeline through targeted prospecting and multi-touch outreach. They will lead discovery conversations with potential clients and maintain accurate data within the CRM to support the Strategic Accounts team.
Own the global events strategy and end-to-end execution across North America, the UK, and Europe, including tradeshows and webinars. Partner with Sales and Product Marketing to drive measurable ROI and convert event attendance into pipeline.
Manage day-to-day accounting operations for US and UK entities, including AP, AR, and general ledger maintenance. Support month-end and year-end close processes while ensuring compliance with US GAAP and ASC 606 revenue recognition.
Lead and develop a global team of Strategic Account Managers to drive long-term growth and retention across US and international markets. Establish a scalable account management framework and maintain executive-level relationships with key enterprise customers.
