The role involves handling inbound and outbound collections calls to negotiate payment arrangements and resolve delinquent accounts. You will be responsible for maintaining accurate documentation and ensuring full compliance with FDCPA regulations while meeting performance targets.
Resolv.Global
15 Remote Job Openings at Resolv.Global
Bilingual Customer Support Specialist (English/French-Canadian)
Resolv.Global
·
Full Time
·
9 days ago
Resolv.Global
Handle inbound customer inquiries via phone, email, and chat regarding warranty claims and general product assistance. Document customer interactions and collaborate with internal teams to ensure high service quality.
Respond to customer inquiries via phone and email regarding orders, subscriptions, and account management for e-commerce and telehealth services. Maintain accurate documentation and escalate complex issues while meeting quality and productivity goals.
Record high-quality first-person videos of daily activities using an iPhone and headset to train AI systems. Upload these recordings through a project platform while adhering to specific quality standards and deadlines.
Remote Bilingual Collections Specialist (MEX & COL)
Resolv.Global
·
Full Time
·
a month ago
Resolv.Global
Handle inbound and outbound collections calls to negotiate payment arrangements and resolve delinquent accounts. Ensure all interactions are documented accurately and remain in full compliance with FDCPA regulations.
Remote Collections Specialist (Bilingual English/Spanish)
Resolv.Global
·
Full Time
·
a month ago
Resolv.Global
Handle inbound and outbound collections calls to negotiate payment arrangements and resolve delinquent accounts. Ensure all interactions are documented accurately and remain in full compliance with FDCPA regulations.
Remote Bilingual Customer Service Representative | Mexico
Resolv.Global
·
Full Time
·
a month ago
Resolv.Global
Provide high-quality customer support for US-based operations through inbound and outbound interactions. Handle various support functions including technical, billing, and administrative tasks in a fast-paced remote environment.
Act as the primary point of contact for patients by managing inquiries via phone, email, and chat. Responsibilities include scheduling appointments, providing pre- and post-visit instructions, and maintaining accurate patient records.
Design and implement scalable AI-driven workflows and automation systems to improve operational efficiency across internal and client environments. Collaborate with leadership to develop AI strategies and integrate various APIs, CRMs, and operational tools.
Bilingual Customer Support Specialist (English/French-Canadian)
Resolv.Global
·
Full Time
·
2 months ago
Resolv.Global
Handle inbound customer inquiries via phone, email, and chat regarding warranty claims and general product assistance. Document interactions accurately and collaborate with internal teams to ensure high service quality.
The role involves analyzing operational workflows to identify inefficiencies and designing AI-powered solutions to improve productivity and reduce costs. The architect will collaborate with clients and internal teams to develop business cases and implementation roadmaps for AI adoption.
Collections Specialist (Bilingual English/Spanish) | Remote
Resolv.Global
·
Full Time
·
2 months ago
Resolv.Global
Handle inbound and outbound collections calls to negotiate payment arrangements and resolve delinquent accounts. Ensure all interactions are documented accurately and remain in full compliance with FDCPA regulations.
Collections Specialist (Bilingual English/Spanish) | Remote (Mexico)
Resolv.Global
·
Full Time
·
2 months ago
Resolv.Global
Handle inbound and outbound collections calls to negotiate payment arrangements and resolve delinquent accounts. Maintain accurate documentation of all interactions while ensuring full compliance with FDCPA regulations.
Remote Bilingual Patient Support Agent | Mexico
Resolv.Global
·
Full Time
·
2 months ago
Resolv.Global
Act as the primary point of contact for patients by managing inquiries via phone, email, and chat. Responsibilities include scheduling appointments, providing pre- and post-visit guidance, and maintaining accurate patient records.
Remote Customer Service Representative | Bilingual | Mexico
Resolv.Global
·
Full Time
·
3 months ago
Resolv.Global
Provide customer support for US-based operations through inbound and outbound interactions. Handle various support areas including technical, billing, and administrative tasks in a fast-paced remote environment.