The Senior Intake Coordinator is responsible for receiving professional phone calls and creating accurate Durable Medical Equipment and Home Health referrals. They also manage incoming documentation, maintain payer and provider data, and ensure high-quality service throughout the intake process.
The Quality Program Specialist conducts quality audits, manages issue escalations, and performs root cause analysis to ensure operational compliance. They also develop KPI reports and partner with cross-functional teams to drive continuous process improvement.
The Principal AI Architect will lead the design and delivery of end-to-end AI, Generative AI, and agentic solutions while establishing enterprise architecture standards. This role involves hands-on prototyping, mentoring engineering teams, and collaborating with leadership to drive the AI roadmap and governance practices.
Coordinate DME referrals from receipt through authorization, ordering, status updates, and delivery confirmation, working with referral sources, injured workers, and equipment providers. Maintain accurate pricing and records, provide timely customer service and follow-up, and coordinate with internal teams while meeting compliance and quality requirements.
The manager will lead a team in the strategy, configuration, and support of Salesforce-based applications to optimize customer issue and case management workflows. They are responsible for overseeing vendor relationships, release management, and ensuring platform stability while driving continuous process improvement.
The Clinical Navigator serves as a central coordination and clinical oversight resource for complex workers' compensation cases. They partner with stakeholders to remove barriers to care, evaluate treatment appropriateness, and ensure continuity of care.
Develops and implements provider network and contract strategies to ensure a sufficient network of participating providers. Oversees contract negotiations, maintains provider information, and manages relationships to ensure compliance and service quality.
The Sales Account Manager is responsible for owning the full sales cycle, from outbound prospecting and lead generation to conducting product demonstrations and closing deals. They must also document sales interactions, forecast revenue, and act as a product expert for prospective clients.
The Vocational Case Manager assists individuals with disabilities in overcoming barriers to re-enter the workforce through vocational assessments and rehabilitation planning. Responsibilities include coordinating with medical providers and employers to facilitate successful return-to-work outcomes and providing job-seeking coaching.
The Vocational Case Manager assists individuals with disabilities in overcoming barriers to re-enter the workforce through vocational assessments and rehabilitation planning. They coordinate with medical providers, employers, and insurance adjusters to facilitate successful return-to-work outcomes.
Establish relationships with orthopedic and pain management physician groups to secure network participation contracts at approved rates. Negotiate complex business relationships with MSOs, hospitals, and healthcare systems while maintaining provider documentation.
Manage day-to-day transactional accounting including accounts payable, bank monitoring, and expense report processing across multiple entities. Support the Senior Accountant and Controller with month-end close tasks, bank reconciliations, and payment dispute management.
The specialist is responsible for transitioning customer data from legacy systems to the platform using ETL processes. This includes writing scripts for data transformation, managing the migration queue, and providing technical support to clients.
