Provide ticket-based support to Affiliates and Partners across NMI's suite of payment products and services. Collaborate with third parties and internal colleagues to ensure compliant solutions and improve the customer experience.
NMI
16 Remote Job Openings at NMI
The role focuses on transforming data from multiple systems into reporting, models, and visualizations to drive revenue and sales decision-making. Key tasks include building customer-lifecycle reporting, developing predictive models in BigQuery ML, and migrating dashboards to Tableau.
Lead the international expansion of the Merchant Central platform, starting with Canada and extending to the UK and EU. This includes owning the roadmap, integrating strategic processors, and defining the go-to-market strategy for new geographies.
Drive operational strategy and execution for the Customer Support organization, focusing on scaling infrastructure and unifying support operations across multiple brands. Lead the implementation of AI and self-service tools while establishing reporting frameworks and operational rhythms.
Own the design, maintenance, and improvement of the MySQL database estate to ensure high availability and reliability. Collaborate with developers to resolve performance issues and participate in an on-call rotation for incident response.
Lead the international expansion of the Merchant Central platform, starting with Canada and extending to the UK and EU. This includes managing the product roadmap, integrating strategic processors, and defining the go-to-market strategy for new geographies.
Design, build, and enhance features for the FeeNavigator platform using PHP, Laravel, and Vue. You will manage the full software development lifecycle, including refactoring complex code and optimizing database performance.
Design, build, and enhance features for the FeeNavigator platform using PHP/Laravel and Vue. The role involves managing the full software development lifecycle, optimizing database performance, and refactoring complex codebases to improve maintainability.
Own the roadmap and execution for A2A payment capabilities, focusing on bank-direct payments and money movement modalities. Collaborate with Engineering, Design, and Compliance to ship scalable products while managing the integration of acquired Dwolla capabilities.
Lead the strategy, roadmap, and business outcomes for Account-to-Account (A2A) bank payment capabilities. Manage a team of PMs and designers while remaining hands-on in writing requirements and managing partner relationships.
Design, develop, and maintain secure SDKs and backend services for payment device integrations. Lead architectural discussions, mentor junior engineers, and ensure systems meet high security and performance standards.
Lead and develop multiple software teams of full-time staff and contractors, focusing on people growth and team health. Manage technical direction, balance technical debt against delivery, and represent team capacity to organizational stakeholders.
Lead and develop multiple software teams consisting of full-time staff and contractors, focusing on people growth and team health. Manage technical direction, balance technical debt against delivery, and represent team capacity to organizational stakeholders.
Lead and develop multiple software teams of full-time staff and contractors, focusing on people growth and team health. Steer technical direction regarding platform investment and technical debt while acting as a sounding board for tech leads.
Drive tactical delivery for Billing and Data platform teams by managing backlogs and authoring detailed user stories. Act as the subject matter expert for feature execution, conducting UAT and coordinating releases across technical domains.
Lead the collection and analysis of operational and product data to drive strategy and growth across the acquiring platform. Design and maintain Tableau dashboards to provide visibility into KPIs and operational health for various stakeholders.
