The Lead Customer Success Manager acts as a technical liaison for enterprise clients, managing IT project milestones and ensuring successful platform implementation. They are responsible for driving business development, configuring technical platform components, and serving as the primary point of escalation for complex system issues.
Design, develop, and maintain high-performance backend services while collaborating with cross-functional teams to solve complex business problems. Lead technical discovery, mentor junior developers, and ensure the delivery of scalable, secure, and maintainable software solutions.
Lead end-to-end implementation engagements for global retail and apparel clients while acting as a strategic advisor. Drive technical discovery, solution architecture, and the integration of AI-driven insights into customer supply chain processes.
The Implementation Project Manager owns the end-to-end delivery of customer implementations, managing timelines, risks, and stakeholder coordination from kickoff to go-live. They collaborate cross-functionally with product, solution consulting, and customer success teams to ensure high-quality, predictable project outcomes.
The role focuses on driving top-of-the-funnel growth across the EMEA region by identifying and qualifying new enterprise and mid-market opportunities. You will collaborate closely with Account Executives and Marketing teams to build targeted outreach strategies and maximize conversion rates.
Lead end-to-end implementation engagements for global retail and apparel clients while acting as a strategic advisor. Drive technical discovery, solution architecture, and the integration of AI-driven insights into customer supply chain processes.
