Manage day-to-day operations of the North America customer support team while serving as a primary escalation point for critical issues. Drive operational excellence by coaching team members, monitoring KPIs, and collaborating with cross-functional departments to ensure service level adherence.
Manage day-to-day operations of the North America customer support team while serving as a product expert and escalation point for critical issues. Drive operational excellence, mentor team members, and collaborate across departments to ensure service level agreements are met.
Lead and scale the international commercial sales organization to meet global ARR targets and expand market share in the Life Sciences sector. Architect scalable sales playbooks for SMB and Mid-Market segments while managing a multi-regional team of sales professionals.
