Lead end-to-end software implementations for clients in the single-family lending space, managing migrations, integrations, and system upgrades. Act as the primary bridge between clients and internal technical teams to ensure successful project delivery, adoption, and alignment with business requirements.
Own the strategy, roadmap, modernization, and delivery of the Single Family mortgage lending product line, including legacy COBOL support, migration to Microsoft .NET, and expansion of AI capabilities. Partner with clients and cross-functional teams to prioritize product improvements, resolve escalations, support demonstrations and business development, and ensure solutions meet industry and regulatory needs.
Provide tier 1 and 2 support for Azure-hosted environments, including virtual desktops, SQL databases, application streaming, and Microsoft services; troubleshoot and resolve support tickets and escalate issues when needed. Assist with deployment pipelines, server technologies, database recovery, environment upgrades, documentation, and improvements to operational reliability and performance.
Research public sector organizations and identify relevant finance and treasury decision-makers, then conduct targeted outreach to prospective and existing contacts to qualify interest and book meetings or demos. Maintain accurate CRM records, follow up on leads, share market feedback with Sales and Marketing, and use sales and AI-enabled tools to improve prospecting and outreach.
Lead SymPro’s sales and marketing function by setting commercial strategy, developing the team, improving pipeline discipline and forecasting, and aligning marketing activity with revenue goals. Support strategic sales opportunities and customer expansion, while using market and customer insights to guide positioning and growth.
Manage a portfolio of public sector customers, build trusted relationships, monitor account health, support renewals, and coordinate customer needs through resolution. Guide customers through product migrations, identify expansion opportunities, maintain accurate CRM records, and share customer insights with internal teams.
The Business Development Representative will research the HFA market, identify new opportunities, and coordinate RFP responses and sales documentation. They will also support the sales cycle by nurturing leads and eventually managing smaller product sales from initial conversation to close.
The Virtual Financial Aid Officer will independently manage Title IV financial aid processing for students in clock-hour programs, including verification, packaging, and disbursements. They will also maintain compliance with federal regulations while providing responsive support to schools and students.
You will research financial institutions to identify new prospects and initiate meaningful conversations using AI-powered tools. Additionally, you will qualify leads and connect them with sales experts while helping to refine the overall business development playbook.
The Business Development Representative will research financial institutions to identify new sales opportunities and initiate contact with prospective clients. They will utilize AI-enabled tools to manage campaigns, qualify leads, and connect prospects with the appropriate sales experts.
The Customer Support Specialist will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features. They will also collaborate with internal teams to document solutions, share findings, and contribute to process improvements.
