The AHS Specialist supports third-party sellers by resolving account health issues, policy violations, and compliance matters via phone and email. They manage high volumes of inbound and outbound calls while providing professional guidance and education to sellers regarding Amazon's business policies.
Amazon
51 Remote Job Openings at Amazon
The AHS Specialist supports third-party sellers by resolving account health issues, policy violations, and compliance matters via phone and email. They manage high-volume interactions while conducting investigations and educating sellers on Amazon's policies and regulatory requirements.
The AHS Specialist supports third-party sellers by resolving account health issues and policy violations through inbound and outbound phone and email communication. They conduct thorough investigations, educate sellers on compliance requirements, and manage sensitive account matters to ensure business continuity.
The AHS Specialist manages high volumes of inbound and outbound calls to assist third-party sellers with account health, policy compliance, and enforcement issues. They conduct thorough investigations, provide accurate solutions, and maintain detailed documentation of all seller interactions.
External Engagement Principal, Economic Development, AWS Economic Development
Amazon
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Full Time
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11 hours ago
Amazon
The Principal of External Engagement will develop and execute regional strategies to foster relationships with community leaders, civic organizations, and government officials. They are responsible for building engagement playbooks, coordinating community events, and reporting on the progress of local partnerships.
Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries
Amazon
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Full Time
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18 hours ago
Amazon
The Customer Solutions Manager independently owns and drives end-to-end customer initiatives, partnering with internal teams to deliver business outcomes and cloud adoption. They are responsible for establishing governance, identifying strategic opportunities, and enabling customers to scale their cloud capabilities effectively.
The Sr. Customer Solutions Manager drives strategic cloud adoption and business transformation for enterprise customers by designing end-to-end migration roadmaps. They act as a trusted advisor to senior stakeholders, orchestrating multidisciplinary teams to ensure technical solutions align with measurable business outcomes.
Risk Manager II , Strategic Transformation & Escalation Analytics, STEER
Amazon
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Full Time
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21 hours ago
Amazon
The Risk Manager drives contact elimination governance, escalation analytics, and operational reporting to ensure partner team accountability. They perform independent data analysis to validate program impact and surface emerging risks through actionable intelligence.
The Account Executive will drive customer adoption of Amazon Business solutions within the Higher Education sector by providing strategic account engagement and procurement insights. They will also manage the sales pipeline, report on account status, and collaborate with internal product and technical teams to address market needs.
Construction Manager, Base Building Improvements, Worldwide Grocery & Development
Amazon
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Full Time
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2 days ago
Amazon
The Construction Manager will oversee base building infrastructure projects, including structural, MEP, and life safety upgrades across a national retail portfolio. This role involves serving as the on-site owner representative to manage contractors, enforce schedules, and ensure quality execution throughout the project lifecycle.
Tech Business Developer, Just Walk Out Technology by Amazon - AWS Solutions
Amazon
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Full Time
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2 days ago
Amazon
Define and execute strategic market development plans while managing complex contract negotiations with retailers and partners. Act as the primary owner for customer technology adoption, bridging the gap between customer needs and internal product engineering teams.
Asset Manager, Global Realty Portfolio Optimization , Global Realty Portfolio Optimization
Amazon
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Full Time
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2 days ago
Amazon
The Asset Manager acts as a liaison between Amazon and landlords to manage lease compliance and ensure contract terms are met across a portfolio of 90-120 locations. They are responsible for removing real estate barriers that impact operations and leading the resolution of real estate-related escalations.
Provide prompt and detailed technical support to customers via phone and email while acting as an advocate for their needs. Collaborate with internal teams to resolve issues, document solutions, and drive process improvements for product lines.
Provide prompt and detailed technical support to customers via phone and email while advocating for product improvements. You will manage complex technical issues related to home security products and contribute to process optimization and log analysis.
Seasonal Customer Care Representative, Customer Care - Amazon Pharmacy
Amazon
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Contract, Full Time
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2 days ago
Amazon
Assist customers with billing, insurance, and service inquiries via phone, email, and web. Proactively resolve issues while maintaining customer privacy and providing high-quality service.
Manage vendor relationships and optimize product lines to drive performance and revenue on the Amazon platform. Develop and execute joint business plans while conducting deep-dive analysis to improve vendor experience and operational efficiency.
Delivery Consultant - AI/ML, AWS Professional Services - HCLS
Amazon
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Full Time
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2 days ago
Amazon
You will design, implement, and manage end-to-end AI/ML and GenAI solutions while serving as a trusted advisor to customers throughout their cloud journey. The role involves collaborating with cross-functional teams to operationalize data and models while ensuring adherence to industry best practices.
The ML Data Associate II performs precise annotation tasks across multiple data types to improve Large Language Model capabilities and provides guidance to team members. They also conduct audits, resolve disputes, and identify process improvements to ensure high data quality and operational efficiency.
Senior Customer Success Manager, Strategic Account Services (SAS)
Amazon
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Full Time
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3 days ago
Amazon
The Senior Customer Success Manager drives business growth for Amazon Sellers by developing strategic joint business plans and providing customized insights. They act as a trusted advisor to identify growth opportunities, optimize operational standards, and advocate for the Seller experience internally.
Sr. GenAI/ML Specialist Solutions Architect, AGS Specialist Solutions Architects
Amazon
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Full Time
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3 days ago
Amazon
The specialist will design and implement AI/ML solutions on AWS for customers across various industry verticals to drive large-scale adoption. They will also act as a technical liaison to provide product feedback to service teams and create thought leadership content like white papers and blogs.
Provide timely and accurate technical support to Spanish and English-speaking customers regarding Ring products and account security. Diagnose and resolve complex device issues while documenting trends and advocating for customer needs.
Sr. Customer Solutions Manager , Software & Technology, Marketplaces
Amazon
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Full Time
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4 days ago
Amazon
The Customer Solutions Manager will lead strategic cloud transformation initiatives, collaborating with customers to design and execute modern, cloud-native solutions. They are responsible for orchestrating multidisciplinary teams, establishing governance, and driving execution excellence across the customer's cloud journey.
Network Security Penetration Tester, AppSTAR Network Security
Amazon
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Full Time
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4 days ago
Amazon
Conduct high-quality network penetration tests against fulfillment, cloud, and non-cloud infrastructure to identify vulnerabilities. Collaborate with partner teams and network engineering to communicate findings, influence remediation, and contribute to team tooling and methodology improvements.
Lead, hire, and develop a team of security engineers to define and implement mobile security standards across Amazon. Drive the delivery of automated vulnerability detection, secure-by-default libraries, and continuous security review processes.
Conduct high-quality penetration tests on Amazon services and applications to identify security vulnerabilities. Collaborate with technology teams and external auditors to document findings and drive the resolution of security issues.
Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical
Amazon
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Full Time
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4 days ago
Amazon
The specialist will handle patient inquiries regarding medical billing, insurance claims, and payment processing while ensuring high-quality service. They will collaborate with providers and internal teams to resolve billing discrepancies and maintain accurate patient records.
Sr Tech Business Developer , Kuiper Ground Infrastructure Design and Construction - SPACE
Amazon
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Full Time
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4 days ago
Amazon
The role involves managing design and construction contracts for global ground infrastructure sites while communicating risks and business updates to stakeholders. You will also oversee site development projects, resolve field construction conflicts, and ensure consistency in reporting and forecasting.
The Senior Solutions Architect will partner with healthcare and life sciences organizations to design and implement cloud architectures that address industry-specific business challenges. They will also drive AWS adoption by educating customers, contributing to technical publications, and acting as a technical liaison between customers and internal engineering teams.
Estado de São Paulo: Atención al cliente 100% bilingüe Español-Portugués
Amazon
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Full Time
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4 days ago
Amazon
You will serve as the primary point of contact for Brazilian customers, resolving inquiries and issues via phone, chat, and email. Your goal is to prevent problems, answer product or order questions, and ensure a high-quality customer experience.
The transportation representative manages daily operational activities, including freight planning, appointment scheduling, and information flow among stakeholders. They are responsible for ensuring program standards are met, identifying process improvements, and resolving issues within the inbound ecosystem.
HR Contact Center Associate with French and English – 12-months (fixed-term) contract
Amazon
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Full Time, Contract
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4 days ago
Amazon
The associate will act as the first point of contact for employees and managers to resolve HR queries regarding payroll, benefits, and leave via phone, chat, and email. They are also responsible for identifying process improvements and maintaining high customer service standards.
The Senior Account Manager will lead and expand business with strategic Generative AI startups by building executive relationships and managing large-scale technology opportunities. They are responsible for providing business leadership, defining go-to-market strategies, and collaborating with internal AWS teams to drive AI technology adoption.
You will manage strategic vendor relationships by developing account plans, optimizing product lines, and driving performance metrics. Additionally, you will conduct data-driven analysis to identify business opportunities and execute marketing and merchandising strategies to improve the customer experience.
Manage relationships and drive spend adoption with strategic K-12 education customers by providing procurement solutions. Deliver accurate reporting on pipeline and customer status while collaborating with internal product and technical teams.
Data Center Command Center Technician, Global Field Operations
Amazon
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Full Time
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7 days ago
Amazon
The technician will provide remote support for non-core data center infrastructure, including troubleshooting servers and networking equipment. They will coordinate with on-site teams to resolve facility and IT issues while maintaining operational standards.
Lead field teams in the installation, integration, and commissioning of mission-critical automated robotics and distribution center projects. Ensure all projects meet rigorous safety, timeline, cost, and quality standards while developing high-performing site leadership teams.
Lead field teams in the installation, integration, and commissioning of automated robotics and material handling solutions across various sites. Drive end-to-end accountability for project safety, timeline, cost, and quality while developing high-performing site leadership teams.
The Senior Program Manager will drive and manage the implementation of creative, data-driven change and improvement projects across the AMZL network. They will collaborate with senior leadership to establish and prioritize programs while ensuring operational performance and long-term business goals are met.
The Brand Specialist will manage vendor relationships and develop strategic account plans to drive performance and revenue on Amazon. They are responsible for analyzing business metrics, optimizing product lines, and executing marketing campaigns to improve the customer experience.
Manage strategic vendor relationships by developing account plans, optimizing product lines, and driving key performance indicators. Conduct deep-dive data analysis to identify business opportunities and implement marketing strategies to improve vendor performance and customer experience.
The Senior Delivery Consultant will lead complex security engagements, designing and implementing scalable AWS solutions while coaching executive leaders and junior consultants. They are responsible for driving security workstreams, fostering strategic relationships, and ensuring customers achieve transformative business outcomes.
Security Engineer II, Specialized Businesses Security, External Vulnerability Operations
Amazon
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Full Time
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8 days ago
Amazon
You will triage externally disclosed security vulnerabilities in Amazon devices and services while collaborating with internal teams to implement effective remediations. Additionally, you will lead improvements to security programs and automate manual processes to enhance the overall security posture of the organization.
Provide timely and professional technical support to customers via chat, email, and voice calls while troubleshooting device and account issues. Act as a customer advocate by identifying trends, documenting emerging issues, and suggesting improvements to enhance the user experience.
Senior Product Compliance Associate, Brand Protection
Amazon
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Full Time, Contract
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8 days ago
Amazon
The associate will fulfill incoming requests by strictly adhering to Standard Operating Procedures and maintaining defined quality standards. They will also collaborate with internal teams and stakeholders to drive process improvement projects.
Sr. Engagement Manager, Professional Services, AWS Strategic Industries
Amazon
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Full Time
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9 days ago
Amazon
Lead and manage complex cloud migration and implementation projects while bridging business requirements with technical solutions. Facilitate engineering discussions and ensure alignment with customer business outcomes through effective project leadership.
The Associate will perform precise data annotation tasks across image, video, and text formats to support machine learning model training. They are responsible for maintaining high data integrity and accuracy while adapting to various specialized annotation tools and programs.
The Brand Specialist will manage vendor relationships, optimize product lines, and drive performance through strategic marketing and operational analysis. They are responsible for building joint business plans, conducting deep-dive analysis, and ensuring a great customer experience for Amazon shoppers.
Operations Manager, Verification Risk Management Operation KYC / SVR
Amazon
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Full Time
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11 days ago
Amazon
The Operations Manager will lead a team of 120-150 employees to ensure high-quality productivity and operational excellence within the VRMO department. They are responsible for driving process improvements, managing key performance indicators, and mentoring leadership staff to support global trust and safety initiatives.
You will design, build, and maintain cloud-based detection logic for wireless threats using large-scale telemetry and AI-assisted workflows. Additionally, you will conduct targeted on-site wireless assessments and drive remediation efforts with partner teams.
The Security Engineer will design security controls and validate AI/ML services and applications throughout the full secure development life-cycle. Responsibilities include conducting security reviews, leading penetration testing, developing security automation, and providing mentorship to team members.
Provide timely and professional technical support to Spanish and English-speaking customers regarding device setup, billing, and troubleshooting. Act as a customer advocate by identifying trends, documenting issues, and suggesting innovative solutions to improve the user experience.