The Senior Customer Success Manager will drive relationships with large customers, guiding them from onboarding through renewal and expansion. They are responsible for understanding customer goals, facilitating training, and coordinating cross-functional teams to maximize business value.
The Security Engineer will support and refine systems for the global Security Operations Center while serving as an escalation point for security incidents. They will also develop detection rules, automation workflows, and lead process improvement initiatives to enhance operational efficiency.
The Regional Sales Executive is responsible for identifying, scoping, and closing new business opportunities within an assigned region. They will evangelize cloud capabilities through webinars and sales engagements while maintaining a deep understanding of the competitive cloud market.
The Solutions Architect will collaborate with sales teams to design technically viable cloud and managed services solutions that meet client business requirements. They will lead customer workshops, deliver professional presentations, and provide expert technical guidance throughout the sales lifecycle.
The Principal Contract Specialist will draft, interpret, and negotiate complex contractual documents to support global sales and channel teams. They are responsible for identifying business issues, managing termination requests, and ensuring compliance with company policies and data protection standards.
The Enterprise Account Manager will manage a territory of existing enterprise-level customers in Japan, focusing on renewals, cross-selling, and uncovering new opportunities. They will also handle escalations, conduct product demonstrations, and maintain accurate sales activity records in the CRM system.
The Product Manager will lead cloud financial operations, including billing analysis and vendor commercial coordination for managed public cloud services. They will partner with cross-functional teams to define service scope, improve billing accuracy, and translate complex vendor requirements into scalable product workflows.
The Solutions Architect will collaborate with sales teams to design technically viable managed services and cloud solutions that meet client business requirements. They will lead consultative workshops, prepare detailed solution designs, and act as a brand ambassador for the company's product portfolio.
The Solutions Architect collaborates with sales teams to design technically viable managed services and cloud solutions that meet client business requirements. They lead consultative workshops, prepare detailed solution designs, and act as a brand ambassador for the company's product portfolio.
The Contract Specialist manages customer-facing contract documentation, order processing, and migration records while coordinating across internal departments like Sales, Legal, and Finance. They are responsible for ensuring accurate data entry in Salesforce, resolving quoting issues, and facilitating smooth service handoffs for cloud integration projects.
The Cloud Integrations Engineer is responsible for planning, provisioning, and executing cloud migrations for clients while ensuring optimal performance. They act as a technical escalation point to resolve migration issues and maintain strong customer relationships throughout the integration process.
The Cloud Integrations Engineer is responsible for planning, provisioning, and executing cloud migrations for clients while ensuring optimal performance. They act as a technical escalation point to resolve migration issues and collaborate with internal teams to maintain service standards.
The Manager of Cloud Integrations will lead a technical support team to ensure successful customer migrations across global platforms. They are responsible for establishing best practices, managing ticketing systems, and reporting KPIs to drive service operations improvement.
The Cloud Integrations Engineer is responsible for planning, provisioning, and executing cloud migrations for clients while acting as a technical escalation point. They must ensure service quality, manage project tickets, and collaborate with internal teams and vendors to resolve migration-related issues.
The Infrastructure Deployment Engineer leads end-to-end hardware deployment projects across global data centers, including rack-and-stack, cabling, and provisioning. They also coordinate cross-functional teams and develop automation scripts to improve deployment efficiency and consistency.
The Analyst will support the administration and optimization of global People Operations processes and HR technology, including HRIS workflows and AI-enabled automation. They will also manage employee data, generate reports, and partner with cross-functional teams to ensure reliable HR support.
The analyst will support the design, administration, and analysis of global compensation and benefits programs. They are responsible for producing data-driven insights, maintaining HR system data, and coordinating annual compensation processes.
The role involves providing dedicated customer-facing support for cloud network systems, including configuration, troubleshooting, and incident management. The engineer will also lead complex network activities, maintain technical documentation, and ensure adherence to service level agreements.
The Cloud Operations Engineer II is responsible for the optimization, implementation, and maintenance of cloud-based compute systems. Key duties include cluster provisioning, capacity planning, alert monitoring, and providing escalation support for customer issues.
The Solution Architect collaborates with sales teams to design technically viable managed services and cloud solutions that meet client business requirements. They lead consultative workshops, prepare detailed solution designs, and act as a brand ambassador for the company's product portfolio.
The Network Engineer will lead deployment activities for customer onboarding and manage networking configurations including switches, firewalls, and load balancers. They are also responsible for designing network topologies and providing advanced technical support to customers and internal teams.
The Manager, Premier Accounts will lead a team of Enterprise Solution Managers to ensure high-quality service delivery, manage escalations, and maintain strong customer relationships. They are responsible for overseeing lifecycle management, disaster recovery strategies, and driving continuous service improvements across complex technical environments.
The Regional Sales Executive will drive new business opportunities and take market share by positioning 11:11's cloud, connectivity, and security solutions. Responsibilities include scoping opportunities, closing large deals, and evangelizing the company's capabilities through webinars and market education.
