Network Security Analyst

The Role: 

11:11 is looking for a Network Security Analyst whose primary responsibility will be to assist with providing 24/7 monitoring, technical support, network design, and configuration implementation for our 11:11 Systems Connectivity Solutions and Managed Network Solutions. We are looking for someone who is a team player, detail oriented, and has excellent customer service skills with a previous technical background as Security Analyst in their career. This is a full-time position reporting to the Manager, Network Operations. 

Responsibilities: 

• Responsible for the configuration, installation, maintenance, and upgrade of Cisco ASA and Firepower next generation firewall devices supporting 11:11 customers and internal network infrastructure.
• Responsible for the configuration, installation, maintenance, and upgrade of Fortinet next generation firewall devices supporting 11:11 customers and internal network infrastructure.
• Manages existing customer facing network and help plan for network expansion by recommending designs and hardware and connectivity solutions.
• Develop and review system and network designs to ensure compliance with corporate security policies and security best practices.
• Implement and support technology solutions, such as SDWAN, VPN Mesh Networks, Wired and Wireless Connectivity solutions (Layer 2 and Layer 3), Firewalls, Routers, and Switches in accordance with best practices and company policies.
• Provide multi-layered technical support to our customer base using services supported through our Network Operations Center.
• Review and resolve anomalies that are broad and potentially service impacting while escalating to appropriate resource or management if necessary.
• Act as an escalation point for customer issues and internal work units.
• Serve as a liaison with customers, vendors, and other third-party providers to troubleshoot issues or work within design sessions.
• Ability to accurately track issues in Ticketing System while providing timely updates to customers on progress and resolution.
• Obtain and maintain technical certifications to further knowledge of products and services offered by the company.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values  
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies 
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements  
• Additional duties as assigned  

Qualifications: 

• 3+ years of network support experience in a Security Analyst or Network Analyst/Engineer equivalent role.
• Experience with OSI based network flow. 
• Experience with configuration, implementation and troubleshooting of Cisco ASA/Firepower and Cisco Secure Firewall Management Center; and Fortinet FortiGate Firewalls and Fortinet Product Suite including Fortinet Access-Points and Fortinet Switches
• Hands-on experience in design, implementation and troubleshooting of Quality-of-Service in Layer 2, and Layer 3 environments and issues.
• Access-Circuit/Connectivity troubleshooting proficiency (Fiber, Ethernet, TDM, Cable, Wireless Technologies) with Point-to-Point/Private or Internet based solutions.
• Experience in configuring and troubleshooting VPN services through multiple vendor platforms.
• Ability to multi-task, prioritize, and manage time effectively.
• Good interpersonal skills and professional demeanor.
• Excellent verbal and written communication skills.
• Prior experience working in a 24x7x365 production network environment with previous Service Provider experience preferred. This role is part of an on-call rotation, which includes nights and weekends.
• Experience working in previous Service Provider NOC environments.
• Experience using ServiceNow or Fresh Service Ticketing systems.
• Experience using PRTG, LogicMonitor or Solarwinds Monitoring platforms.
• Experience in design, implementation and troubleshooting of telecom transport services such as T1, DS3, OCx, Fiber, Ethernet (Layer 2 Services such as Ethernet Private Line and ELAN/VPLS Services), and Wireless (3G/4G/5G/LTE) facilities.
• Experience with Cisco & Juniper Routers, and Juniper and Cisco Switches including Cisco Nexus Switches.
• Experience in design, implementation and troubleshooting SD-WAN services across various vendors such as Cisco/Meraki, VeloCloud, and Fortinet.
• Experience with Routing Protocol design, implementation, and troubleshooting (BGP, OSPF, IS-IS).
• Demonstrated technical knowledge and consultative skills.
• CCNA/NSE (1-4) certification or similar experience skillset certification preferred.
• Must be legally eligible to work in assigned without visa sponsorship