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Deliver excellent customer service while providing information regarding services to patients and health care providers in a high-volume call center. Perform intake triage, appointment scheduling, and referral of patients to faculty physicians based on administrative protocol.
Deliver excellent customer service while providing information regarding services to patients and health care providers in a high-volume call center. Perform intake triage, appointment scheduling, and referral of patients to faculty physicians based on administrative protocol.
The Customer Service Representative (CSR) will provide exceptional customer service in person, on the phone, and via the internet. They will also perform in a sales capacity by promoting Glass Doctor's full portfolio of products and services.
The Registered Nurse provides triage, clinical assessment, and health education to patients via phone, email, and text. They are responsible for managing both incoming patient inquiries and outbound calls for recently discharged patients to ensure appropriate care coordination.
The representative is responsible for handling incoming and outgoing phone calls and emails to generate service and sales appointments for the dealership. They will also follow up with existing and potential customers to maintain a prospect system and ensure high levels of customer satisfaction.
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The Connection Advisor Associate serves as the first point of contact for incoming calls, responsible for scheduling appointments and updating patient demographic and insurance information. They must document interactions accurately in electronic health record systems while maintaining professionalism in a high-volume environment.
The representative will assist individuals with information and support regarding benefits. They are responsible for providing accurate, consistent information and quality customer service.
The role involves assisting individuals with information and support regarding benefits. You will be responsible for providing accurate, consistent information and maintaining quality customer service standards.
The representative will assist individuals by providing accurate information and support regarding their benefits. They are responsible for delivering quality customer service and maintaining consistent communication standards.
Agents are responsible for making 25-35 outbound calls per hour to potential customers to schedule free consultations. They must utilize provided scripts to engage prospects, overcome objections, and maintain accurate notes in the company CRM.
The Patient Access Representative is responsible for providing outstanding customer service by scheduling appointments and registering new patients. They also handle incoming referrals and maintain accurate patient demographics and records.
Handle customer inquiries via phone, email, and chat while providing accurate product and policy information. Troubleshoot customer issues and maintain detailed records of all interactions to improve service delivery.
Handle customer inquiries via phone, email, and chat while providing accurate product and policy information. Troubleshoot customer issues and maintain detailed records of all interactions to improve service delivery.
Perform outbound calls to prospective customers to present and sell company products and services. Maintain accurate records of all sales activities in the CRM and work toward achieving daily, weekly, and monthly targets.
The role involves making outbound calls to prospective customers to present and sell company products and services. The representative is responsible for achieving sales targets and recording all interactions within the CRM system.
The Enterprise Relationship Manager will manage a targeted number of large accounts in the Call Center/BPO space to achieve and exceed sales targets by developing C-level relationships and selling deep and wide within those accounts. Key tasks include delivering the value proposition, managing customer expectations, utilizing forecasting and pipeline management, and acting as the primary contact for enterprise accounts.
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