The Customer Care Specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They must also resolve customer problems by working with other functional areas and notifying appropriate parties of the resolution actions taken.
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Team members will assist healthcare providers and patients by phone, addressing questions and requests, and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding rejected claims and prior authorizations.
Patient Assistance Program / Financial Advocacy Coordinator
Onco360
·
Full Time
·
12 Weeks Ago
Onco360
The Patient Advocacy Coordinator is responsible for assisting patients and/or families in accessing financial resources for pharmacy co-pays by navigating systems to find suitable assistance through non-profit organizations and manufacturer programs. This involves explaining processes, aiding in application completion, and ensuring required documents are submitted.
The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They must also work exception reports, escalate issues to the proper personnel, and collaborate with other functional areas to resolve customer problems.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
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The Quality Nurse ensures the organization provides quality patient care by leveraging relationships across teams, patients, and providers, participating in clinical and quality management activities like audits and medical record reviews. Major duties include performing chart audits, interacting with patients for counseling, tracking quality results for continuous improvement, and collaborating with the Director on auditing processes and training.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations.
The specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They must also work exception reports, report potential issues, and escalate problems to the proper pharmacy director, sales team representative, or analytics team.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding claim rejections and prior authorizations.
Patient Assistance Program / Financial Advocacy Coordinator
Onco360
·
Full Time
·
12 Weeks Ago
Onco360
The Patient Advocacy Coordinator assists patients and/or families in accessing financial resources for pharmacy co-pays by navigating systems to find suitable assistance through Not for Profit Organizations and Manufacturer Programs. This involves aiding patients with application processes, explaining requirements, and striving for first call resolution.
The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They will also work on address exception reports and escalate issues to the proper pharmacy director, sales team representative, or analytics team.
The role involves assisting healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
The Customer Care Specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They are also responsible for working exception reports, escalating issues to the proper personnel, and collaborating with other functional areas to resolve customer problems.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding claim rejections and prior authorizations.
Patient Assistance Program / Financial Advocacy Coordinator
Onco360
·
Full Time
·
12 Weeks Ago
Onco360
The Patient Advocacy Coordinator is responsible for assisting patients and/or families in accessing financial resources for pharmacy co-pays by navigating systems to find suitable assistance through Not for Profit Organizations and Manufacturer Programs. This involves explaining processes, aiding in application completion, and ensuring first call resolution for securing financial assistance.
The primary responsibility involves developing and managing a designated territory using account management and direct telephone outreach to educate prescribers on Onco360 products and services, acting as a single point of contact for care coordination. This role also includes achieving call expectations, identifying new business relationships, supporting sales escalations, and meticulously documenting customer interactions in the CRM.
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The primary responsibility is to develop and manage a designated territory using account management and direct telephone outreach, focusing on educating prescribers about Onco360 products and services. This role acts as a single point of contact, assisting prescribers with referrals and care coordination, often in partnership with an outside sales representative.
The primary responsibility involves developing and managing a designated territory using a balance of account management and direct telephone outreach to educate prescribers on Onco360 products and services. This role acts as a single point of contact, assisting prescribers with referrals and care coordination, often in collaboration with an outside sales representative.
The primary responsibility is to develop and manage a designated territory using account management and direct telephone outreach to educate prescribers on Onco360 products and services, acting as a single point of contact for care coordination. This involves achieving call expectations, identifying new business relationships, supporting sales escalations, and meticulously documenting all customer interactions in the CRM.
The primary responsibility involves developing and managing a designated territory through account management and direct outreach to educate prescribers on Onco360 products and services, acting as a single point of contact for care coordination. This role also requires achieving call expectations, identifying new business relationships, supporting sales initiatives, and meticulously documenting all customer interactions in the CRM.
The primary responsibility is developing and managing a designated territory through account management and direct telephone outreach to educate prescribers on all Onco360 products and services. This role acts as a single point of contact, assisting prescribers with referrals and care coordination, often in partnership with an outside sales representative.
The primary responsibility involves developing and managing a designated territory through account management and direct outreach, focusing on educating prescribers about Onco360 products and services. This role acts as a single point of contact, assisting prescribers with referrals and care coordination, often in partnership with an outside sales representative.
The primary responsibility involves developing and managing a designated territory using account management and direct telephone outreach to educate prescribers on Onco360 products and services. This role acts as a single point of contact, assisting prescribers with referrals and ensuring care coordination requirements are met, often in partnership with an outside sales representative.
The LDD Program Manager will support the development of new and existing aspects of assigned pharma program operations, leading operational meetings like quarterly business reviews, and developing project goals and execution timelines. This role also involves assisting with the implementation and execution of new programs for existing pharma partners.
The Strategic Account Manager is responsible for managing Onco360’s ultra-narrow network limited distribution strategic partnerships with biopharma partners. Key duties include serving as the primary contact, leading program launches, coordinating cross-functional teams, delivering performance reports, and ensuring billing accuracy and SLA compliance.
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The LDD Program Manager will support the development of new and existing aspects of assigned pharma program operations, leading operational meetings like quarterly business reviews, and developing project goals and execution timelines. Responsibilities also include assisting with implementing and executing new programs for existing pharma partners.
The Strategic Account Manager is responsible for managing Onco360’s ultra-narrow network limited distribution strategic partnerships with biopharma partners. Key duties include serving as the primary contact, leading program launches, coordinating teams, delivering reviews, and ensuring billing accuracy.
The LDD Program Manager will support the development of new and existing aspects of assigned pharma program operations, leading operational meetings like quarterly business reviews, and developing project goals and execution timelines. This role also involves assisting with the implementation and execution of new programs for existing pharma partners.
Data and Software Solutions Technical Lead
Craig Technologies
·
Full Time
·
12 Weeks Ago
Craig Technologies
The Technical Lead will architect end-to-end systems, evolving prototypes into scalable, secure enterprise applications while driving the strategy and implementation of Generative AI features. Primary functions include acting as an unblocker, providing technical leadership and mentorship, and driving robust DevOps and automation practices.
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