The Consulting Solutions Engineer serves as a trusted advisor to customers, translating business requirements into technical contact center solutions. They partner with account teams to lead pre-sales activities, including discovery, product demonstrations, and RFP responses.
Develop and execute a regional CX channel partner strategy to recruit, onboard, and nurture specialized partners. Build business plans with partners to drive Zoom adoption and increase indirect sales revenue.
You will serve as a systems expert and operational strategist to optimize Talent Acquisition technology, workflows, and processes. You will also partner cross-functionally to drive seamless operations, system enhancements, and AI-enabled recruiting initiatives.
The DevOps Engineer will operate, scale, and improve SaaS production platforms to ensure 99.999% availability. Responsibilities include developing automation tools, managing disaster recovery strategies, and leading incident response efforts.
The Account Executive will prospect and capture greenfield opportunities within the healthcare vertical by selling contact center and agentic AI solutions. They are responsible for managing the full sales cycle, including pipeline management, forecasting, and delivering ROI-focused presentations to executive stakeholders.
Develop and execute a comprehensive content and distribution strategy for the Zoom AI Productivity Suite to drive user adoption. Create end-to-end product content including demos, tutorials, and social media assets while leveraging AI tools to optimize the workflow.
Lead the technical SEO roadmap and execution across a global web ecosystem, ensuring high performance and discoverability on search engines and AI platforms. Develop scalable technical solutions, automation, and engineering standards to optimize crawlability, indexability, and web performance.
The Sales FP&A Manager will partner with sales leadership to drive financial planning, forecasting, and performance management for bookings, ARR, and retention. They will also conduct deep-dive analyses and build dashboards to provide actionable insights for executive and board-level decision-making.
The Senior Tax Analyst will manage end-to-end global indirect tax compliance and advisory across multiple jurisdictions. They will also collaborate with cross-functional teams to automate tax processes and implement AI-driven solutions.
This role involves engineering a Revenue Intelligence Engine to transform raw telemetry into actionable insights for customer growth and retention. Responsibilities include building scalable systems for lead scoring, expansion modeling, and churn prediction while collaborating with cross-functional teams.
The Business Development Representative will drive outbound pipeline generation through focused prospecting and research to identify and engage potential buyers. They will also manage a dynamic account portfolio, test messaging strategies, and collaborate closely with Account Executives to ensure qualified lead handoffs.
You will own the end-to-end field events strategy, including planning, budgeting, and execution of executive dinners, roundtables, and conference sponsorships. You will collaborate with Sales and Marketing teams to drive pipeline growth and ensure measurable event performance.
The Account Executive will own the full sales cycle for enterprise accounts, focusing on selling employee engagement solutions to senior HR leaders. They will develop territory plans and collaborate with cross-functional teams to drive revenue growth and ensure customer success.
The Billing Specialist will manage end-to-end billing inquiries, resolve disputes, and ensure accurate and timely customer billing. They will also partner with cross-functional teams to troubleshoot billing issues and improve financial processes.
Serve as a product specialist and technical advisor throughout the sales cycle to translate customer challenges into outcome-focused solution designs. Lead technical demonstrations, pilot initiatives, and collaborate with cross-functional teams to ensure seamless adoption and alignment with business goals.
You will engineer and operate Zoom's global corporate network across campus, cloud, and remote environments while automating repetitive tasks. Responsibilities include managing LAN/WAN infrastructure, firewall policies, and cross-functional projects with security and cloud teams.
Design and implement AI-embedded web applications and production services including AI agents and recommendation systems. Manage the full model lifecycle from data ingestion and training to deployment and monitoring.
Lead the frontend architecture and rendering system design for a large-scale, real-time collaborative whiteboard. Drive performance standards, distributed state management, and mentor engineers in advanced rendering and synchronization techniques.
Lead the design and evolution of ZVA and AIEA runtime services to enhance agentic AI and conversational reasoning. Manage and mentor a global team of AI researchers and engineers while driving the technical roadmap for AI capabilities.
The Account Executive is responsible for engaging new and existing midmarket customers to drive value and expand Zoom's Workplace Platform presence. Key tasks include prospecting, managing inbound leads, delivering client demos, and conducting Quarterly Business Reviews with executive leadership.
Develop and evaluate machine learning algorithms to improve product performance, quality, and data accuracy. Translate technical specifications into code and apply deep learning to enable computers to visualize and respond to complex situations.
The Channel Account Manager is responsible for increasing sales revenue by building and maintaining strong relationships with partners in Saudi Arabia. They collaborate on marketing plans, training, and channel programs to drive growth and ensure customer satisfaction.
Develop and maintain Zoom chat and meeting modules using React or Vue while integrating real-time messaging and multimedia features. Lead distributed engineering teams and implement accessible, high-performance web interfaces compliant with WCAG standards.
Develop and optimize backend services for real-time agent status management and internationalization solutions for the Contact Center platform. Design and maintain real-time reporting systems and wallboards while ensuring high system performance and scalability.
Design and implement customer-facing software solutions and security features to address spam and account takeover. Optimize service performance using AWS infrastructure and collaborate with cross-functional and offshore teams to deliver scalable cloud-based solutions.
Implement the SMS chat channel and scheduled call back features for the Zoom Contact Center. Responsible for DB/Architecture design, backend API testing, and troubleshooting production issues.
The Commercial Account Executive will manage enterprise client relationships and drive sales for Zoom's collaboration platform. They are responsible for identifying customer needs and delivering tailored solutions across various industries.
