Design and develop custom Workday Extend solutions to address business needs and enhance the employee experience. Lead integration efforts as a technical liaison, managing specifications, architectural designs, and deployment lifecycles across the Workday HCM ecosystem.
You will own the end-to-end search strategy for Zoom, integrating traditional SEO with AI-powered answer engines to maximize discoverability. You will lead the technical SEO team, establish share-of-answer metrics, and partner with cross-functional teams to build unified content governance.
The role involves leveraging AI to conduct advanced vulnerability research across Zoom's infrastructure to identify and verify high-impact security risks. You will develop custom tooling and research harnesses to automate attack path discovery and communicate findings to engineering teams for remediation.
The Channel Account Manager is responsible for recruiting new partners and collaborating with them to drive indirect sales and market growth. They must execute sales strategies, provide marketing support, and maintain accurate records in CRM tools.
The Content Marketing Specialist will own the creation, coordination, and optimization of content programs with a focus on SEO and AEO. They will manage the end-to-end blog publishing process and build frameworks to repurpose content across multiple channels.
Design and deploy production-ready AI agents by integrating customer CRMs, telephony systems, and knowledge bases. Capture product gaps and contribute structured feedback to engineering to generalize field solutions into platform capabilities.
The Global Program Manager will own, evolve, and scale the Services Partner Program by identifying optimization opportunities and driving strategic improvements. They will collaborate cross-functionally to ensure program execution, monitor KPIs, and maintain strong engagement with partners to inform strategic decisions.
The Digital Experience Specialist will audit and optimize product pages and conversion paths using performance data to improve customer journeys. They will also draft web copy, manage A/B testing experiments, and collaborate with cross-functional teams to maintain consistent web standards.
The Partner Marketing Coordinator will manage the operational execution of partner marketing campaigns, including Salesforce configuration, event logistics, and budget tracking. They will also collaborate with cross-functional teams to ensure programs are scalable and provide measurable business impact.
Manage standard and complex number porting requests for the EMEA region while supporting India’s native number workflows and compliance requirements. Collaborate with global carrier partners and internal teams to troubleshoot technical numbering issues and ensure seamless customer transitions.
Resolve complex Tier 2 support cases for Premier customers, communicate clearly and empathetically, and coordinate escalations with Tier 1 and Tier 3 teams. Analyze meeting quality and network issues using backend logs and network statistics, maintain product expertise, contribute to documentation and training, and participate in an annual on-call rotation.
The role involves hiring, enabling, and managing a team of CX sellers to drive new customer acquisition and expand existing relationships. You will define business strategy, provide coaching, and ensure team quota attainment through effective sales process management.
The Account Executive will prospect and capture net-new business within the healthcare vertical by targeting organizations with 250+ contact center agents. They are responsible for executing a disciplined sales process, managing pipelines, and delivering ROI-focused solutions to key decision-makers.
The Business Development Representative will drive outbound pipeline generation through high-volume prospecting and research. They will also manage a dynamic pipeline and partner closely with Account Executives to ensure well-qualified lead handoffs.
The Technical Account Engineer serves as the primary technical expert for complex voice, video, and unified communications issues for strategic accounts. They collaborate with engineering and sales teams to diagnose and resolve escalated technical challenges while maintaining high-quality service standards.
The role involves leading the end-to-end rebuild of the ServiceNow HR Service Delivery platform and architecting a global Tier 0 through Tier 3 service model. You will also drive AI and automation initiatives to optimize people processes and define the operational reporting framework for executive stakeholders.
The Solutions Engineer acts as a trusted technical advisor for Federal clients, translating complex requirements into actionable product recommendations and deployment designs. They support Account Executives by leading technical presentations, proofs of concept, and responding to government RFIs and RFPs.
Design and implement AI-embedded web applications and production services including AI agents and recommendation systems. Manage the full model lifecycle from data ingestion and training to deployment and monitoring.
Lead the frontend architecture and rendering system design for a large-scale, real-time collaborative whiteboard. Drive performance standards, distributed state management, and mentor engineers in advanced rendering and synchronization techniques.
Lead the design and evolution of ZVA and AIEA runtime services to enhance agentic AI and conversational reasoning. Manage and mentor a global team of AI researchers and engineers while driving the technical roadmap for AI capabilities.
The Account Executive is responsible for engaging new and existing midmarket customers to drive value and expand Zoom's Workplace Platform presence. Key tasks include prospecting, managing inbound leads, delivering client demos, and conducting Quarterly Business Reviews with executive leadership.
Develop and evaluate machine learning algorithms to improve product performance, quality, and data accuracy. Translate technical specifications into code and apply deep learning to enable computers to visualize and respond to complex situations.
The Channel Account Manager is responsible for increasing sales revenue by building and maintaining strong relationships with partners in Saudi Arabia. They collaborate on marketing plans, training, and channel programs to drive growth and ensure customer satisfaction.
Develop and maintain Zoom chat and meeting modules using React or Vue while integrating real-time messaging and multimedia features. Lead distributed engineering teams and implement accessible, high-performance web interfaces compliant with WCAG standards.
Develop and optimize backend services for real-time agent status management and internationalization solutions for the Contact Center platform. Design and maintain real-time reporting systems and wallboards while ensuring high system performance and scalability.
Design and implement customer-facing software solutions and security features to address spam and account takeover. Optimize service performance using AWS infrastructure and collaborate with cross-functional and offshore teams to deliver scalable cloud-based solutions.
Implement the SMS chat channel and scheduled call back features for the Zoom Contact Center. Responsible for DB/Architecture design, backend API testing, and troubleshooting production issues.
The Commercial Account Executive will manage enterprise client relationships and drive sales for Zoom's collaboration platform. They are responsible for identifying customer needs and delivering tailored solutions across various industries.
