Define the vision and roadmap for agentic orchestration while partnering with engineering and AI/ML teams to build intelligent revenue workflows. Own the full product lifecycle from strategy and prototyping to commercialization and adoption.
Zoom
38 Remote Job Openings at Zoom
The role involves developing regional channel strategies, recruiting and nurturing CX-specialized partners, and building business plans to drive Zoom's CX portfolio adoption. You will also be responsible for executing sales training, managing partner relationships, and tracking sales pipeline against revenue targets.
The Account Executive will own the full sales cycle for enterprise accounts, focusing on selling employee engagement solutions to senior HR leaders. They will develop territory plans and collaborate with cross-functional teams to drive revenue growth and ensure customer success.
Develop and maintain infrastructure, data models, and APIs to resolve customer issues while ensuring system scalability and reliability. Contribute to core internal capabilities and ML systems while designing elegant, testable solutions.
You will architect and build scalable, fault-tolerant data pipelines and semantic layers to support analytics and AI initiatives. Additionally, you will own end-to-end data quality, observability, and the integration of Generative AI frameworks into enterprise data solutions.
Develop and maintain scalable infrastructure, data models, and APIs to resolve customer issues. Ensure system efficiency and reliability while contributing to core internal capabilities and machine learning systems.
The Customer Success Manager will build strategic relationships with enterprise stakeholders to drive platform adoption, revenue growth, and measurable customer outcomes. They will also collaborate across internal teams to provide technical expertise, deliver training, and manage contract renewals and expansions.
The specialist will qualify leads, perform needs assessments, and deliver client presentations to drive sales within the contact center market. They will also partner with account executives to develop go-to-market strategies and manage complex sales campaigns.
Design and deploy production-ready AI agents by integrating customer CRMs, telephony systems, and knowledge bases. Capture product gaps and contribute structured feedback to engineering to generalize field solutions into platform capabilities.
The Billing Specialist will manage end-to-end billing inquiries, resolve disputes, and ensure accurate and timely customer billing. They will also partner with cross-functional teams to troubleshoot billing issues and improve financial processes.
The role involves developing operational strategies for partner marketing initiatives and designing scalable processes to drive revenue. You will lead cross-functional collaboration to implement AI-driven reporting and automation solutions across the partner ecosystem.
The role involves driving financial planning, forecasting, and analysis for revenue, billings, and cash flow while partnering with cross-functional teams. You will also deliver actionable insights to senior leadership and lead process improvement initiatives to enhance forecasting accuracy.
The Solutions Engineer acts as a trusted technical advisor for Federal clients, translating complex requirements into actionable product recommendations and deployment designs. They support Account Executives by leading technical sales efforts, conducting product demonstrations, and driving feature requests internally.
The Senior Tax Analyst will manage end-to-end global indirect tax compliance and advisory across multiple jurisdictions. They will also collaborate with cross-functional teams to implement AI-driven tax solutions and automate reporting processes.
The Account Executive will manage and grow a territory of Higher Education accounts in Florida by driving new logo acquisition and retaining existing relationships. They will engage C-suite stakeholders to position Zoom's UCaaS portfolio as a strategic solution while managing the full sales cycle.
Serve as a product specialist and technical advisor throughout the sales cycle to translate customer challenges into outcome-focused solution designs. Lead technical demonstrations, pilot initiatives, and collaborate with cross-functional teams to ensure seamless adoption and alignment with business goals.
You will define the integration and platform strategy to ensure reliable data sync and GTM execution. You will also partner with engineering and design to ship AI-powered agent workflows and APIs that drive customer value.
The Account Executive is responsible for prospecting and closing new business opportunities within large contact center organizations. They will manage the full sales cycle, including pipeline forecasting and delivering ROI-focused presentations to key decision-makers.
The role involves leading global integrated marketing strategies to drive pipeline growth across awareness, demand, and customer lifecycle stages. You will orchestrate multi-channel campaigns while collaborating with sales, product, and regional teams to ensure consistent execution.
You will engage with Mass Market business clients to provide Zoom platform solutions based on their specific business needs. You will lead end-to-end sales activities and work with the local team to drive business expansion in the ANZ region.
You will engineer and operate Zoom's global corporate network across campus, cloud, and remote environments while automating repetitive tasks. Responsibilities include managing LAN/WAN infrastructure, firewall policies, and cross-functional projects with security and cloud teams.
Design and implement AI-embedded web applications and production services including AI agents and recommendation systems. Manage the full model lifecycle from data ingestion and training to deployment and monitoring.
Drive strategic enterprise sales for Zoom's AI-powered platform across South Germany, focusing on digital transformation and AI-driven automation. Engage C-level executives to solve complex business challenges and collaborate with cross-functional teams to ensure customer success.
The role involves identifying and qualifying sales opportunities to acquire new healthcare accounts and expand existing ones. It requires engaging C-suite executives to deliver tailored AI-powered communication solutions and managing the full sales lifecycle.
Lead the frontend architecture and rendering system design for a large-scale, real-time collaborative whiteboard. Drive performance standards, distributed state management, and mentor engineers in advanced rendering and synchronization techniques.
Lead the design and evolution of ZVA and AIEA runtime services to enhance agentic AI and conversational reasoning. Manage and mentor a global team of AI researchers and engineers while driving the technical roadmap for AI capabilities.
The Account Executive is responsible for engaging new and existing midmarket customers to drive value and expand Zoom's Workplace Platform presence. Key tasks include prospecting, managing inbound leads, delivering client demos, and conducting Quarterly Business Reviews with executive leadership.
Execute the full SaaS sales cycle by targeting HR tech prospects and building relationships with Talent Acquisition leaders. Manage the entire process from strategic outreach and discovery to navigating legal reviews and closing deals.
Develop and evaluate machine learning algorithms to improve product performance, quality, and data accuracy. Translate technical specifications into code and apply deep learning to enable computers to visualize and respond to complex situations.
Design and develop scalable software solutions for audio processing and communication systems. Implement real-time audio algorithms and collaborate with cross-functional teams to integrate these components into existing applications.
The Channel Account Manager is responsible for increasing sales revenue by building and maintaining strong relationships with partners in Saudi Arabia. They collaborate on marketing plans, training, and channel programs to drive growth and ensure customer satisfaction.
Develop and maintain Zoom chat and meeting modules using React or Vue while integrating real-time messaging and multimedia features. Lead distributed engineering teams and implement accessible, high-performance web interfaces compliant with WCAG standards.
Develop and optimize backend services for real-time agent status management and internationalization solutions for the Contact Center platform. Design and maintain real-time reporting systems and wallboards while ensuring high system performance and scalability.
Maintain and generate daily test and release builds using Jenkins and various communication protocols. Implement automated testing solutions and conduct pre- and post-deployment validations across multiple operating systems.
Design and implement customer-facing software solutions and security features to address spam and account takeover. Optimize service performance using AWS infrastructure and collaborate with cross-functional and offshore teams to deliver scalable cloud-based solutions.
Implement the SMS chat channel and scheduled call back features for the Zoom Contact Center. Responsible for DB/Architecture design, backend API testing, and troubleshooting production issues.
Engineer Zoom's Revenue Intelligence Engine to transform telemetry data into actionable insights for customer growth and retention. This includes building scalable ML systems for lead scoring and churn prediction while collaborating with Product and Data Engineering teams.
The Commercial Account Executive will manage enterprise client relationships and drive sales for Zoom's collaboration platform. They are responsible for identifying customer needs and delivering tailored solutions across various industries.
