Manage complex, high-priority porting escalations while driving resolutions and maintaining clear communication with stakeholders. Mentor team members and collaborate on process improvements to enhance overall team performance and service delivery.
You will spearhead Zoom's entry into the global BPO market by identifying, pursuing, and closing strategic partnerships with large outsourcers. This involves managing the full business development lifecycle and collaborating cross-functionally to position Zoom's CX portfolio as the platform of choice.
Lead and develop high-performing sales operations and business planning teams to drive revenue growth and operational efficiency. Define and track key performance indicators while partnering with cross-functional stakeholders to implement scalable systems and workflows.
Lead 15 or more concurrent customer implementations by guiding them through structured onboarding from kickoff to launch. Configure technical integrations and map CRM structures to ensure alignment with customer sales and marketing workflows.
Lead, coach, and develop a team of Account Executives selling to educational institutions, driving new customer acquisition, account growth, and consistent quota attainment. Manage pipeline, forecasts, and strategic business planning while partnering with product specialists and channel organizations to deliver tailored solutions.
Serve as a pre-sales technical advisor to channel partners, focusing on enabling and expanding Zoom's Customer Experience and contact center solutions. Lead technical onboarding, deliver workshops, and translate partner business goals into scalable solution architectures.
You will lead the end-to-end execution of virtual and live events across the Americas, serving as the central coordination hub for cross-functional marketing teams. This role involves managing event calendars, tracking program performance, and ensuring alignment with regional marketing plans.
The Senior Accountant will manage the full accounting lifecycle for capitalized software and cloud computing arrangements while ensuring balance sheet integrity. They will also collaborate with cross-functional teams to improve financial reporting processes and implement AI-driven automation tools.
The role involves leveraging AI to conduct advanced vulnerability research across Zoom's products and infrastructure to identify high-impact security risks. You will develop custom tooling, including fuzzers and agents, to validate exploitability and communicate findings to engineering teams for remediation.
The General Manager will define and execute the multi-year growth strategy for the Zoom Workplace portfolio, overseeing revenue trajectory and product-market fit. They will lead cross-functional teams across sales, product, and engineering to drive AI-first platform adoption and market share growth.
Lead the technical SEO roadmap and execution across a global web ecosystem, ensuring high performance and discoverability on search engines and AI platforms. Translate complex SEO requirements into scalable technical designs and automated solutions while maintaining engineering standards across multiple CMS platforms.
Manage and grow a strategic book of federal business by driving renewals, upsells, and cross-sells while maintaining accurate revenue forecasts. Build consultative relationships with government agencies to ensure platform retention and navigate complex procurement cycles.
The role involves architecting and rebuilding the global ServiceNow HR Service Delivery platform while implementing a Tier 0-3 service model. You will also drive global process harmonization, deploy AI-powered automation, and manage reporting frameworks to optimize operational efficiency.
The Account Executive will prospect and capture new business opportunities within the healthcare vertical by selling contact center and agentic AI solutions. They are responsible for managing the full sales cycle, including pipeline development, forecasting, and delivering value-based presentations to executive stakeholders.
You will define the Financial Services industry narrative and build scalable go-to-market strategies for Zoom's Customer Experience portfolio. This involves collaborating across Sales, Product, and Marketing to translate industry insights into repeatable commercial motions and strategic business outcomes.
Own complex, high-priority escalated support cases from intake through resolution, using advanced diagnostics and partnering with engineering to reproduce issues and deliver fixes. Lead critical incident communications, confirm solutions with customers, document case progress, and improve product quality by sharing customer feedback and mentoring Tier 2 teams.
The Account Executive will drive digital transformation by managing a sales pipeline and orchestrating complex, multi-product solution sales within the commercial sector. They are responsible for building territory plans, engaging C-level decision-makers, and negotiating multi-year commercial agreements to ensure long-term value.
The software engineer will contribute to designing and building collaboration solutions for the enterprise. They will work in a fast-paced, collaborative environment to solve complex problems for users.
Lead the end-to-end customer review strategy across platforms like Gartner Peer Insights, TrustRadius, and G2 to drive market proof and competitive differentiation. Collaborate cross-functionally with Sales, Marketing, and Analyst Relations to integrate customer evidence into marketing narratives and sales enablement.
The Customer Advocacy Program Manager will own the end-to-end customer advocacy lifecycle for Zoom Contact Center, managing customer stories, references, and review programs. They will collaborate with cross-functional teams to turn customer voices into strategic assets that drive market proof and competitive differentiation.
The Enterprise Account Executive will manage enterprise-level accounts and drive the adoption of Zoom's collaboration platform. They will work cross-functionally to solve customer problems and advance the company's growth-focused objectives.
The Account Executive will drive new business growth and expand existing customer relationships within a defined territory for Zoom Workplace. They will manage complex sales cycles, engage with senior stakeholders, and collaborate with cross-functional teams to deliver high-impact solutions.
The role involves owning and optimizing end-to-end Demand-to-Retention processes while partnering with cross-functional teams to drive revenue performance. You will translate business requirements into scalable system configurations and operationalize governance controls to support compliance.
The analyst will manage marketing database infrastructure, segmentation, and data quality frameworks to provide actionable insights for EMEA marketing stakeholders. They are responsible for analyzing performance metrics, ensuring GDPR compliance, and collaborating with cross-functional teams to align data strategy with business objectives.
The Account Executive will acquire and grow Higher Education accounts by positioning Zoom's AI-powered platform as a strategic tool for digital transformation. Responsibilities include managing complex procurement cycles, delivering executive-level presentations, and partnering with channel organizations to drive territory growth.
Design and develop custom Workday Extend solutions to address business needs and enhance the employee experience. Lead integration efforts as a technical liaison, managing specifications, architectural designs, and deployment lifecycles across the Workday HCM ecosystem.
You will own the end-to-end search strategy for Zoom, integrating traditional SEO with AI-powered answer engines to maximize discoverability. You will lead the technical SEO team, establish share-of-answer metrics, and partner with cross-functional teams to build unified content governance.
The Business Development Representative will drive outbound pipeline generation through high-volume prospecting and research. They will also manage a dynamic pipeline and partner closely with Account Executives to ensure well-qualified lead handoffs.
The Account Executive is responsible for engaging new and existing midmarket customers to drive value and expand Zoom's Workplace Platform presence. Key tasks include prospecting, managing inbound leads, delivering client demos, and conducting Quarterly Business Reviews with executive leadership.
The Channel Account Manager is responsible for increasing sales revenue by building and maintaining strong relationships with partners in Saudi Arabia. They collaborate on marketing plans, training, and channel programs to drive growth and ensure customer satisfaction.
