SMB Onboarding Lead
Lead and mentor a team of onboarding coaches to deliver exceptional customer experiences and drive product adoption. Partner with cross-functional teams to improve operational processes and ensure long-term customer retention.
Third-Party Job Posts
Remote Job Openings at Third-Party Job Posts (57)
SMB Onboarding Lead
You will lead and mentor a team of Onboarding Coaches to deliver exceptional customer experiences while driving product adoption and retention. Additionally, you will collaborate cross-functionally to optimize onboarding processes and leverage AI tools to improve operational efficiency.
Associate Billing Specialist - LATAM
You will manage billing and subscription inquiries via email and phone while collaborating with internal teams to resolve product issues. Additionally, you will handle cancellation exit interviews and analyze billing trends to propose process improvements.
Associate Billing Specialist - Portugal
The Associate Billing Specialist will manage billing and subscription inquiries via email and phone while resolving customer issues and cancellations. They will also collaborate with internal departments to identify product bugs and contribute to process improvements to enhance the customer experience.
Strategic Account Manager
Manage a portfolio of high-value hotel customers in the APAC region to drive retention, upsell opportunities, and strategic growth. Act as a primary advisor by conducting business reviews and providing tailored recommendations to optimize property operations and revenue.
Customer Support Coach (Remote)
Provide daily support to hotel property customers via phone, email, and chat while troubleshooting issues and resolving complaints. Cultivate strong client relationships to drive software adoption and gather feedback for future product releases.
Customer Support Coach
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training resources.
Onboarding Coach
The Onboarding Coach facilitates client training and system implementation to ensure customers achieve success and confidence with the platform. They also partner with the sales team to drive product adoption, resolve inquiries, and gather feedback for continuous improvement.
Onboarding Coach
Facilitate client onboarding, training, and ongoing support while building strong relationships to drive product adoption and retention. Collaborate with the sales team to define success metrics and contribute to the development of training materials.
Onboarding Coach
The Onboarding Coach will facilitate client training and onboarding while providing ongoing support via multiple channels. They will also partner with the Sales team to drive product adoption, ensure customer success, and resolve escalated inquiries.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients to drive sales growth.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients within the hospitality industry.
Onboarding Coach
Facilitate client onboarding, training, and ongoing support to ensure successful product adoption and customer satisfaction. Partner with Sales to demonstrate ROI and manage client relationships to drive long-term loyalty.
Staff Software Engineer
You will shape the technical direction of the Revenue Intelligence platform by designing complex systems and leading engineering initiatives across backend, data, and cloud infrastructure. This role involves hands-on coding, mentoring team members, and driving modernization efforts to ensure system scalability, reliability, and security.
Onboarding Coach - Guest Experience
You will manage the customer onboarding journey by training clients on the Cloudbeds platform and designing processes that eliminate operational friction. Additionally, you will partner with sales and product teams to drive customer retention and translate feedback into systemic improvements.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector. This role involves proactive outreach, delivering product demonstrations, and representing the Cloudbeds brand to potential clients.
Senior Backend Engineer
You will design and implement scalable backend features and APIs while contributing to the migration of the core platform into microservices. You will also collaborate with cross-functional teams to ensure system reliability, performance, and high-quality code delivery.
Onboarding Guest Experience Coordinator
Coordinate the configuration and activation of guest communication tools and phone integrations for new clients. Act as a strategic partner to troubleshoot messaging channels and ensure compliance with telecom regulations.
Onboarding Coach
Facilitate client onboarding and training to ensure customers can effectively use the platform to improve their hospitality operations. Partner with Sales to drive retention and provide ongoing support via multiple communication channels.
Global Thought Leadership Director
Own the global industry narrative and thought leadership strategy to define the future of hospitality. Lead end-to-end original research programs and develop executive viewpoints for leadership to drive brand authority.
Global Thought Leadership Director
Own the global industry narrative and thought leadership strategy to define the future of hospitality for Cloudbeds. Lead end-to-end original research programs and develop executive viewpoints for the CEO and other C-level leadership.
Global VP of Brand Partnerships & Enterprise Sales
Lead the acquisition and closing of global and regional hospitality brand agreements and enterprise independent hotel groups. Build and scale a high-performing sales team while serving as the executive face of Cloudbeds at industry events and brand headquarters.
Senior Software Engineer
Design, build, and operate the next generation of Cloudbeds' point-of-sale experience for hospitality properties. This involves end-to-end ownership of the mobile application, backend services, infrastructure, and production reliability.
Manager, HRBP- NORAM
Serve as a strategic HRBP for the Customer Success & Onboarding unit across North America and Canada. Focus on organizational effectiveness, leadership capability, and regional compliance while aligning people strategies with business needs.
Sales Recruiter - Mexico
Manage full-cycle hiring for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Customer Growth, and Operations. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Sales Recruiter - Mexico
Manage full-cycle hiring for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Operations, and Enablement. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Senior Backend Engineer
Implement new architectures and features for the Booking Engine to scale the platform toward a service-oriented architecture. Lead technical decisions, mentor team members, and ensure the performance and reliability of guest-facing reservation systems.
Senior Frontend Engineer
Build and evolve the guest-facing booking experience using React and TypeScript to improve conversion and performance. Collaborate with cross-functional teams to ship polished features and mentor teammates through code reviews and pair programming.
Manager, Customer Support - APAC
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the APAC region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Manager, Customer Support - LATAM
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Onboarding Coach - Guest Experience
Facilitate the implementation and tailoring of the Whistle messaging platform for hospitality clients to enhance guest engagement. Partner with Sales to drive product adoption, demonstrate ROI, and ensure a seamless onboarding experience.
Global Director, Mid-Market Onboarding
Lead and scale the mid-market onboarding function to guide complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure world-class deployment quality and long-term retention.
Global Director, Mid-Market Onboarding
Lead and scale the mid-market onboarding function, guiding complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and long-term customer retention.
Account Manager
Manage a customer portfolio valued between $500k and $1M to build strong relationships and ensure success outcomes. Focus on identifying upsell opportunities for ACV expansion and implementing strategies to minimize customer churn.
Hypercare Representative
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
Hypercare Representative (LATAM)
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide personalized, high-touch support to eliminate technical friction.
Staff ML Engineer
As a Staff Machine Learning Engineer, you will build and implement features that empower lodging customers to make data-driven pricing decisions. You will ensure the reliability, scalability, and high quality of ML systems from development to production.
Data Services Analyst
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging reporting features to track KPIs and drive business decisions.
Onboarding Coach
Facilitate client onboarding and training to ensure customers can effectively use the platform to improve their hospitality operations. Partner with Sales to drive retention and record customer insights in Salesforce to improve product development.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with prospects to expand Cloudbeds' presence in the hospitality market.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
Sales Manager
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships to expand Cloudbeds' market presence.
Data Services Analyst
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging platform features to track KPIs and drive business decisions.
Onboarding Project Manager - NORAM
Lead complex onboarding projects for mid-market customers from contract signature through successful platform adoption and transition to Account Management. Coordinate cross-functionally to manage timelines, mitigate risks, and ensure customers realize value quickly.
Accounting Specialist - Europe
You will guide European hotel clients through the end-to-end configuration of Cloudbeds' financial and accounting systems, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation for regional workflows.
Accounting Specialist - LATAM
You will guide Latin American hotel clients through the configuration of financial systems, including chart of accounts mapping, tax setup, and e-invoicing compliance. Additionally, you will troubleshoot accounting discrepancies and support integrations between Cloudbeds and third-party ERP platforms.
Regional Sales Manager
The Regional Sales Manager will build, drive, and manage the LATAM sales team to exceed performance quotas. They are responsible for executing sales plans, managing the full sales cycle, and ensuring high customer renewal rates.
Sales Manager
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients in the hospitality sector.
Sales Director
As a Sales Director, you will build and execute a sales strategy targeting independent hotels and groups to drive revenue and expand Cloudbeds' presence. You will conduct virtual client presentations and represent Cloudbeds at major industry events while cultivating strong post-sale relationships.
Sales Director
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging an extensive network within the mid-market and Enterprise hotel landscape, focusing on acquiring new clients. This role involves building and executing a strategy to serve independent hotels and groups, delivering on sales forecasts, and conducting exceptional virtual client presentations.
Sales Director
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging an extensive network within the mid-market hotel landscape. This involves building and executing a sales strategy targeting new clients, delivering sales forecasts, and representing the company at industry events.
Regional Director of Customer Success - Thailand
As a Customer Success leader, you will drive results and ensure accountability across functional areas. You will lead team members in support, implementation, and account management to create a best-in-class customer experience in Thailand.
Regional Director of Customer Success - Thailand
As a Customer Success leader, you will drive results and promote communication across functional areas. You will lead team members in support, implementation, and account management to create a best-in-class customer experience in Thailand.
Regional Director of Customer Success - Thailand
You will lead team members across support, implementation, and account management to create a best-in-class customer experience in Thailand. You will be responsible for maintaining high retention rates and ensuring customer satisfaction.
Sales Manager
As a Sales Manager, you'll be responsible for identifying and acquiring new business opportunities while building strong relationships with prospects. You'll showcase how Cloudbeds’ SaaS solutions transform the hospitality space, focusing on acquiring new clients.