The Post Sales Ops Specialist manages the handoff from sales to onboarding, ensuring customers reach first value efficiently. They also handle a queue of downgrade and cancellation requests to protect revenue and improve retention playbooks.
Third-Party Job Posts
67 Remote Job Openings at Third-Party Job Posts
Manage a portfolio of high-value hotel clients in Thailand to drive product adoption, revenue growth, and customer retention. Act as a strategic advisor by conducting business reviews and providing tailored recommendations to optimize hotel operations.
You will facilitate client onboarding and training while providing ongoing support to ensure product adoption and customer success. Additionally, you will partner with the sales team to drive retention and contribute to the development of training materials.
The Hypercare Representative manages the critical post-go-live phase for new clients, ensuring system health and product adoption through high-touch support. They act as a strategic operational partner by troubleshooting technical issues, analyzing data flows, and utilizing AI tools to streamline the onboarding experience.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector. This role involves proactive outreach, delivering product demonstrations, and representing the Cloudbeds brand to potential clients.
You will design and implement scalable backend features and APIs while contributing to the migration of the core platform into microservices. You will also collaborate with cross-functional teams to ensure system reliability, performance, and high-quality code delivery.
Associate Billing Specialist - Portugal
Third-Party Job Posts
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Full Time
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7 days ago
Third-Party Job Posts
Handle billing and subscription inquiries via email and phone, including managing cancellation exit interviews. Collaborate across departments to resolve product bugs and analyze trends to improve the customer experience.
Associate Billing Specialist - LATAM
Third-Party Job Posts
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Full Time
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7 days ago
Third-Party Job Posts
Handle billing and subscription inquiries via email and phone, including managing cancellation exit interviews. Collaborate across departments to resolve product bugs and analyze trends to improve the customer experience.
Onboarding Guest Experience Coordinator
Third-Party Job Posts
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Full Time
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7 days ago
Third-Party Job Posts
Coordinate the configuration and activation of guest communication tools and phone integrations for new clients. Act as a strategic partner to troubleshoot messaging channels and ensure compliance with telecom regulations.
Facilitate client onboarding and training to ensure customers can effectively use the platform to improve their hospitality operations. Partner with Sales to drive retention and provide ongoing support via multiple communication channels.
The role focuses on bridging the gap between sales and customer success by managing the post-sale handoff and onboarding process. Additionally, the specialist handles downgrade and cancellation requests to protect ARR and improve retention playbooks.
Global Thought Leadership Director
Third-Party Job Posts
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Full Time
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7 days ago
Third-Party Job Posts
Own the global industry narrative and thought leadership strategy to define the future of hospitality for Cloudbeds. Lead end-to-end original research programs and develop executive viewpoints for the CEO and other C-level leadership.
Global Thought Leadership Director
Third-Party Job Posts
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Full Time
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7 days ago
Third-Party Job Posts
Own the global industry narrative and thought leadership strategy to define the future of hospitality. Lead end-to-end original research programs and develop executive viewpoints for leadership to drive brand authority.
The Onboarding Coach trains new clients on the system, tailoring the platform to fit their specific hospitality business needs. They manage the end-to-end onboarding process to ensure clients are confident and self-sufficient in using the software.
Global VP of Brand Partnerships & Enterprise Sales
Third-Party Job Posts
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Full Time
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12 days ago
Third-Party Job Posts
Lead the acquisition and closing of global and regional hospitality brand agreements and enterprise independent hotel groups. Build and scale a high-performing sales team while serving as the executive face of Cloudbeds at industry events and brand headquarters.
Design, build, and operate the next generation of Cloudbeds' point-of-sale experience for hospitality properties. This involves end-to-end ownership of the mobile application, backend services, infrastructure, and production reliability.
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Advocate for customers by gathering feedback to shape future software releases and creating training materials.
Serve as a strategic HRBP for the Customer Success & Onboarding unit across North America and Canada. Focus on organizational effectiveness, leadership capability, and regional compliance while aligning people strategies with business needs.
Manage full-cycle hiring for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Customer Growth, and Operations. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Manage full-cycle hiring for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Operations, and Enablement. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Implement new architectures and features for the Booking Engine to scale the platform toward a service-oriented architecture. Lead technical decisions, mentor team members, and ensure the performance and reliability of guest-facing reservation systems.
Build and evolve the guest-facing booking experience using React and TypeScript to improve conversion and performance. Collaborate with cross-functional teams to ship polished features and mentor teammates through code reviews and pair programming.
Manager, Customer Support - APAC
Third-Party Job Posts
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Full Time
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24 days ago
Third-Party Job Posts
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the APAC region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Manager, Customer Support - LATAM
Third-Party Job Posts
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Full Time
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24 days ago
Third-Party Job Posts
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Onboarding Coach - Guest Experience
Third-Party Job Posts
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Full Time
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a month ago
Third-Party Job Posts
Facilitate the implementation and tailoring of the Whistle messaging platform for hospitality clients to enhance guest engagement. Partner with Sales to drive product adoption, demonstrate ROI, and ensure a seamless onboarding experience.
Global Director, Mid-Market Onboarding
Third-Party Job Posts
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Full Time
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a month ago
Third-Party Job Posts
Lead and scale the mid-market onboarding function to guide complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure world-class deployment quality and long-term retention.
Global Director, Mid-Market Onboarding
Third-Party Job Posts
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Full Time
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a month ago
Third-Party Job Posts
Lead and scale the mid-market onboarding function, guiding complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and long-term customer retention.
Manage a customer portfolio valued between $500k and $1M to build strong relationships and ensure success outcomes. Focus on identifying upsell opportunities for ACV expansion and implementing strategies to minimize customer churn.
Hypercare Representative (LATAM)
Third-Party Job Posts
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Full Time
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a month ago
Third-Party Job Posts
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide personalized, high-touch support to eliminate technical friction.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide personalized, high-touch guidance to eliminate technical friction.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
As a Staff Machine Learning Engineer, you will build and implement features that empower lodging customers to make data-driven pricing decisions. You will ensure the reliability, scalability, and high quality of ML systems from development to production.
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging reporting features to track KPIs and drive business decisions.
Facilitate client onboarding and training to ensure customers can effectively use the platform to improve their hospitality operations. Partner with Sales to drive retention and record customer insights in Salesforce to improve product development.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with prospects to expand Cloudbeds' presence in the hospitality market.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships to expand Cloudbeds' market presence.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
Own the full-cycle hiring process for GTM roles across North America, focusing on Sales, Customer Growth, and Operations. Partner with leadership to build targeted hiring strategies and maintain a high-quality pipeline of passive talent.
Develop and enhance products connecting the Cloudbeds ecosystem to global distribution channels using PHP, React, and Vue. Architect scalable microservices and refactor legacy systems to improve performance and security for hotel properties.
Orchestrate smooth data migrations for new clients transitioning historical data from legacy systems to Cloudbeds. Act as a reporting strategist to coach clients on leveraging platform features to track KPIs and drive business decisions.
Support and scale global benefits operations across multiple countries, including administration of enrollments, retirement programs, and leave of absence. Partner with payroll, finance, and external vendors to ensure compliant and accurate benefits experiences for a distributed workforce.
Onboarding Project Manager - Europe
Third-Party Job Posts
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Full Time
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2 months ago
Third-Party Job Posts
Lead complex onboarding projects for mid-market customers from contract signature through successful adoption and transition to Account Management. Coordinate cross-functionally with Sales, Product, and Support teams to ensure seamless implementation and measurable business outcomes.
Onboarding Project Manager - LATAM
Third-Party Job Posts
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Full Time
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2 months ago
Third-Party Job Posts
Lead complex onboarding projects for mid-market customers from contract signature through successful platform adoption. Coordinate cross-functionally with Sales, Product, and Support teams to ensure seamless implementation and measurable business outcomes.
Onboarding Project Manager - NORAM
Third-Party Job Posts
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Full Time
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2 months ago
Third-Party Job Posts
Lead complex onboarding projects for mid-market customers from contract signature through successful platform adoption and transition to Account Management. Coordinate cross-functionally to manage timelines, mitigate risks, and ensure customers realize value quickly.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Accounting Specialist - Europe
Third-Party Job Posts
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Full Time
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3 months ago
Third-Party Job Posts
You will guide European hotel clients through the end-to-end configuration of Cloudbeds' financial and accounting systems, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation for regional workflows.
Accounting Specialist - LATAM
Third-Party Job Posts
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Full Time
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3 months ago
Third-Party Job Posts
You will guide Latin American hotel clients through the configuration of financial systems, including chart of accounts mapping, tax setup, and e-invoicing compliance. Additionally, you will troubleshoot accounting discrepancies and support integrations between Cloudbeds and third-party ERP platforms.
The Regional Sales Manager will build, drive, and manage the LATAM sales team to exceed performance quotas. They are responsible for executing sales plans, managing the full sales cycle, and ensuring high customer renewal rates.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients in the hospitality sector.
You will architect and develop scalable backend and frontend features to integrate the Cloudbeds ecosystem with global distribution channels. Additionally, you will lead microservices migration efforts and mentor team members through code reviews and pair programming.
You will design and implement robust backend features using PHP while building intuitive frontend experiences with React and Vue. Additionally, you will lead technical discussions, mentor team members, and contribute to the migration of core platform components into microservices.
As a Sales Director, you will build and execute a sales strategy targeting independent hotels and groups to drive revenue and expand Cloudbeds' presence. You will conduct virtual client presentations and represent Cloudbeds at major industry events while cultivating strong post-sale relationships.
The Senior Fullstack Engineer will be crucial in developing and enhancing products connecting Cloudbeds' ecosystem to major distribution channels, architecting scalable solutions, and contributing to the microservices migration. Responsibilities include building robust backend features in PHP, creating frontend experiences with React/Vue, and ensuring high performance and security for global platform operations.
The Senior Fullstack Engineer will be responsible for developing and enhancing products connecting Cloudbeds' ecosystem to major distribution channels, architecting scalable solutions, and contributing to the microservices migration. This role involves building robust backend features using PHP and intuitive frontend experiences using React and Vue while ensuring high performance and security.
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging an extensive network within the mid-market and Enterprise hotel landscape, focusing on acquiring new clients. This role involves building and executing a strategy to serve independent hotels and groups, delivering on sales forecasts, and conducting exceptional virtual client presentations.
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging an extensive network within the mid-market hotel landscape. This involves building and executing a sales strategy targeting new clients, delivering sales forecasts, and representing the company at industry events.
As a Customer Support Coach, you will advocate for customers by providing exceptional support and resolving inquiries across multiple channels. You will also create training materials and gather customer feedback to enhance the platform.
As a Customer Support Coach, you will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple channels. You will also create training materials and update support resources to enhance the customer experience.
As a Customer Support Coach, you will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple channels. You will also create training materials and gather customer feedback to enhance the platform.
As a Customer Support Coach, you will advocate for customers by providing exceptional support and resolving inquiries across multiple channels. You will also create training materials and gather customer feedback to enhance the platform.
As a Customer Support Coach, you will advocate for customers by providing exceptional support and resolving inquiries across multiple channels. You will also create training materials and gather feedback to enhance the platform.
Regional Director of Customer Success - Thailand
Third-Party Job Posts
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Full Time
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6 months ago
Third-Party Job Posts
As a Customer Success leader, you will drive results and promote communication across functional areas. You will lead team members in support, implementation, and account management to create a best-in-class customer experience in Thailand.
Regional Director of Customer Success - Thailand
Third-Party Job Posts
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Full Time
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6 months ago
Third-Party Job Posts
As a Customer Success leader, you will drive results and ensure accountability across functional areas. You will lead team members in support, implementation, and account management to create a best-in-class customer experience in Thailand.
Regional Director of Customer Success - Thailand
Third-Party Job Posts
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Full Time
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7 months ago
Third-Party Job Posts
You will lead team members across support, implementation, and account management to create a best-in-class customer experience in Thailand. You will be responsible for maintaining high retention rates and ensuring customer satisfaction.
As a Sales Manager, you'll be responsible for identifying and acquiring new business opportunities while building strong relationships with prospects. You'll showcase how Cloudbeds’ SaaS solutions transform the hospitality space, focusing on acquiring new clients.
