You will design, build, and operate backend services and product capabilities to support complex hospitality operations. This involves owning technical work from design through production while collaborating with cross-functional teams to deliver reliable, AI-powered solutions.
You will design, build, and operate backend services and product capabilities to support complex hospitality operations. This involves owning the full development lifecycle from technical design through production while collaborating with cross-functional teams.
You will design and deliver APIs, marketplace features, and infrastructure to support third-party integrations within a distributed cloud environment. Additionally, you will collaborate with stakeholders to build resilient, event-driven workflows while ensuring high reliability and scalability.
The Sales Director will build and execute a sales strategy targeting independent hotels and groups to drive high-value ARR growth. They will conduct virtual client presentations, represent the company at industry events, and cultivate strong post-sale relationships to ensure client satisfaction.
The Business Development Representative will identify and qualify hospitality leads while maintaining accurate account data in Salesforce. They will execute outbound prospecting campaigns and book qualified demos for Account Executives.
You will manage the post-go-live onboarding process for hospitality clients, ensuring system health and product adoption through high-touch support. Additionally, you will troubleshoot technical issues, analyze data flows, and act as a strategic partner to eliminate operational friction for hoteliers.
You will act as a customer advocate by resolving inquiries and troubleshooting issues across multiple channels to ensure a seamless experience. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.
Manage and guide the onboarding experience for mid-market properties, serving as a strategic advisor throughout implementation, training, and adoption. Collaborate with cross-functional teams to ensure customers successfully integrate the Cloudbeds platform into their operational workflows.
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Create training materials and gather customer feedback to help shape future software releases.
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Advocate for customers by gathering feedback for software releases and creating training materials to improve software adoption.
You will architect and improve infrastructure in AWS while automating platform operations using infrastructure-as-code. Additionally, you will support CI/CD pipelines and provide on-call rotation support for production environments.
The Onboarding Project Manager will lead complex onboarding projects for mid-market customers, guiding them from contract signature through successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure seamless implementation and measurable business outcomes.
You will lead a global customer support organization, transforming reactive support into a proactive partnership model. You are responsible for team health, performance metrics like CSAT and resolution times, and the strategic integration of AI into support workflows.
Lead a global customer support organization to transform reactive support into proactive partnership using AI and human empathy. Own key performance metrics including first contact resolution, CSAT, and team health while managing distributed teams across multiple regions.
Manage a portfolio of hospitality clients to drive product engagement, upsell opportunities, and minimize churn. Act as a strategic partner by providing recommendations to optimize product performance and achieve customer success outcomes.
The Onboarding Coach will facilitate client implementation and training for the messaging platform while resolving customer inquiries. They will also partner with Sales to drive product adoption and share customer feedback to improve internal product development.
The Onboarding Coach will facilitate client implementation and training for the messaging platform while providing ongoing support and troubleshooting. They will also partner with the sales team to drive product adoption, ensure customer retention, and gather feedback for product improvements.
You will design, build, and operate the next generation of Cloudbeds' point-of-sale experience across the full stack, including mobile applications, backend services, and infrastructure. You will also own production reliability, observability, and automated testing for customer-critical hospitality workflows.
Lead and mentor a team of onboarding coaches to deliver exceptional customer experiences and drive product adoption. Partner with cross-functional teams to improve operational processes and ensure long-term customer retention.
You will lead and mentor a team of Onboarding Coaches to deliver exceptional customer experiences while driving product adoption and retention. Additionally, you will collaborate cross-functionally to optimize onboarding processes and leverage AI tools to improve operational efficiency.
Manage a portfolio of high-value hotel customers in the APAC region to drive retention, upsell opportunities, and strategic growth. Act as a primary advisor by conducting business reviews and providing tailored recommendations to optimize property operations and revenue.
Facilitate client onboarding, training, and ongoing support while building strong relationships to drive product adoption and retention. Collaborate with the sales team to define success metrics and contribute to the development of training materials.
The Onboarding Coach will facilitate client training and onboarding while providing ongoing support via multiple channels. They will also partner with the Sales team to drive product adoption, ensure customer success, and resolve escalated inquiries.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients to drive sales growth.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients within the hospitality industry.
Facilitate client onboarding, training, and ongoing support to ensure successful product adoption and customer satisfaction. Partner with Sales to demonstrate ROI and manage client relationships to drive long-term loyalty.
You will manage the customer onboarding journey by training clients on the Cloudbeds platform and designing processes that eliminate operational friction. Additionally, you will partner with sales and product teams to drive customer retention and translate feedback into systemic improvements.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector. This role involves proactive outreach, delivering product demonstrations, and representing the Cloudbeds brand to potential clients.
Facilitate client onboarding and training to ensure customers can effectively use the platform to improve their hospitality operations. Partner with Sales to drive retention and provide ongoing support via multiple communication channels.
Own the global industry narrative and thought leadership strategy to define the future of hospitality. Lead end-to-end original research programs and develop executive viewpoints for leadership to drive brand authority.
Own the global industry narrative and thought leadership strategy to define the future of hospitality for Cloudbeds. Lead end-to-end original research programs and develop executive viewpoints for the CEO and other C-level leadership.
Lead the acquisition and closing of global and regional hospitality brand agreements and enterprise independent hotel groups. Build and scale a high-performing sales team while serving as the executive face of Cloudbeds at industry events and brand headquarters.
Serve as a strategic HRBP for the Customer Success & Onboarding unit across North America and Canada. Focus on organizational effectiveness, leadership capability, and regional compliance while aligning people strategies with business needs.
Manage full-cycle hiring for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Customer Growth, and Operations. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Manage full-cycle hiring for Go-To-Market roles across Mexico and the wider LATAM region, focusing on Sales, Operations, and Enablement. Partner with hiring managers to build targeted sourcing strategies and maintain clean data within the Greenhouse ATS.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the APAC region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Facilitate the implementation and tailoring of the Whistle messaging platform for hospitality clients to enhance guest engagement. Partner with Sales to drive product adoption, demonstrate ROI, and ensure a seamless onboarding experience.
Lead and scale the mid-market onboarding function, guiding complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and long-term customer retention.
Lead and scale the mid-market onboarding function to guide complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure world-class deployment quality and long-term retention.
Manage a customer portfolio valued between $500k and $1M to build strong relationships and ensure success outcomes. Focus on identifying upsell opportunities for ACV expansion and implementing strategies to minimize customer churn.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide personalized, high-touch support to eliminate technical friction.
As a Staff Machine Learning Engineer, you will build and implement features that empower lodging customers to make data-driven pricing decisions. You will ensure the reliability, scalability, and high quality of ML systems from development to production.
Facilitate client onboarding and training to ensure customers can effectively use the platform to improve their hospitality operations. Partner with Sales to drive retention and record customer insights in Salesforce to improve product development.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships to expand Cloudbeds' market presence.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
You will guide European hotel clients through the end-to-end configuration of Cloudbeds' financial and accounting systems, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation for regional workflows.
You will guide Latin American hotel clients through the configuration of financial systems, including chart of accounts mapping, tax setup, and e-invoicing compliance. Additionally, you will troubleshoot accounting discrepancies and support integrations between Cloudbeds and third-party ERP platforms.
As a Sales Director, you will build and execute a sales strategy targeting independent hotels and groups to drive revenue and expand Cloudbeds' presence. You will conduct virtual client presentations and represent Cloudbeds at major industry events while cultivating strong post-sale relationships.
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging an extensive network within the mid-market and Enterprise hotel landscape, focusing on acquiring new clients. This role involves building and executing a strategy to serve independent hotels and groups, delivering on sales forecasts, and conducting exceptional virtual client presentations.
As a Sales Manager, you'll be responsible for identifying and acquiring new business opportunities while building strong relationships with prospects. You'll showcase how Cloudbeds’ SaaS solutions transform the hospitality space, focusing on acquiring new clients.
