You will guide customers through the onboarding process for financial features, including chart of accounts mapping and tax configuration. Additionally, you will troubleshoot accounting discrepancies and integration sync issues while collaborating with internal teams to improve product workflows.
You will act as an advocate for hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by creating training materials and gathering customer feedback for future software releases.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training materials.
You will empower clients by training them on the Cloudbeds platform and designing processes that eliminate friction to improve guest experiences. Additionally, you will partner with Sales and Product teams to drive operational excellence, platform adoption, and long-term customer loyalty.
You will act as a strategic operational partner during the critical post-go-live phase, ensuring seamless system adoption and troubleshooting for hoteliers. This involves managing high-priority ticket queues, analyzing data flows, and providing personalized guidance to ensure client success.
Facilitate client onboarding and training while providing ongoing support to ensure product adoption and customer success. Partner with Sales to drive retention and gather feedback to contribute to product improvements.
You will be responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold calling. Additionally, you will deliver impactful product demonstrations and build strong relationships to drive sales growth in your assigned territory.
You will lead and develop a regional team of Onboarding Project Managers and Coaches to ensure successful customer implementations and high-quality onboarding experiences. Additionally, you will personally oversee strategic accounts, manage escalations, and partner with cross-functional leadership to drive regional performance metrics.
You will lead and coach a regional team of Onboarding Project Managers and Mid-Market Coaches to ensure successful customer implementation and high-quality onboarding experiences. Additionally, you will personally oversee strategic accounts, manage escalations, and partner with cross-functional leadership to drive regional performance metrics.
The Sales Manager will identify and acquire new business opportunities by engaging prospects and showcasing Cloudbeds' SaaS solutions. This role involves proactive outreach, including cold calling, and delivering impactful product demonstrations to hospitality clients.
You will lead the architectural direction and data governance for the core analytics platform while managing data modeling and pipeline design. Additionally, you will mentor the engineering team and drive AI-readiness initiatives to ensure scalable and reliable data workflows.
The Mid Market Onboarding Coach manages the end-to-end onboarding experience for mid-market properties, acting as a strategic advisor to ensure successful platform implementation and adoption. They collaborate with cross-functional teams to deliver consultative training and drive long-term customer success through personalized operational guidance.
Manage and guide the onboarding experience for mid-market properties, serving as a trusted advisor throughout implementation, training, and adoption. Collaborate with cross-functional teams to ensure customers realize value quickly while optimizing operational workflows and platform utilization.
You will guide Latin American hotel clients through the configuration of financial and accounting workflows, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation.
Facilitate client onboarding, training, and ongoing support while building strong relationships to drive product adoption and retention. Partner with the sales team to define success metrics and resolve customer inquiries across multiple channels.
You will lead a team of Customer Recovery Coaches to manage high-risk accounts and execute proactive retention strategies. This role involves mobilizing cross-functional teams to resolve critical customer friction and driving systemic improvements to prevent churn.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold calling. They will deliver impactful product demonstrations and build strong relationships to drive the adoption of Cloudbeds' SaaS solutions.
The Sales Director will build and execute a sales strategy targeting independent hotels and groups to drive high-value ARR. They will conduct virtual client presentations, represent the company at industry events, and cultivate strong post-sale relationships to fuel referrals.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will also deliver impactful product demonstrations and represent the Cloudbeds brand to potential clients.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold calling. They will also deliver impactful product demonstrations and represent the Cloudbeds brand to potential clients in their assigned territory.
You will be responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. Additionally, you will deliver impactful product demonstrations and build strong relationships to drive sales growth in your assigned territory.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will deliver impactful product demonstrations and represent the Cloudbeds brand to potential clients in their assigned territory.
The Website Onboarding Specialist will conceptualize and build high-quality hospitality websites while managing project timelines and service delivery. They will act as a primary point of contact for customers, providing consultative support and resolving technical issues to ensure successful website launches.
The Account Manager will manage a portfolio of LATAM customers to drive product engagement, minimize churn, and identify upsell opportunities. They act as the primary point of contact, providing strategic guidance and coordinating with technical teams to resolve customer challenges.
The Onboarding Project Manager will lead complex implementation projects for mid-market customers, managing the lifecycle from sales handoff to successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure timely delivery and high customer satisfaction.
You will serve as an advanced point of contact for payment-related issues such as chargebacks, disputes, and reconciliation while proactively supporting hoteliers with onboarding. Additionally, you will act as a product advocate by feeding insights from payment issues back to the product and engineering teams.
You will bridge the gap between data services and business intelligence by building, analyzing, and optimizing reports for customers. Additionally, you will troubleshoot data discrepancies and coach hoteliers on interpreting key performance metrics.
The Website Onboarding Specialist will conceptualize and build high-quality hospitality websites while managing project timelines and service delivery. They will also act as a primary point of contact for customers, providing consultative support and resolving technical issues to ensure successful website launches.
The Onboarding Project Manager will lead complex implementation projects for mid-market customers, managing the lifecycle from contract signature to successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure seamless transitions and measurable business outcomes.
The Sales Director will build and execute a sales strategy targeting independent hotels and groups to drive high-value ARR growth. They will conduct virtual client presentations, represent the company at industry events, and cultivate strong post-sale relationships to ensure client satisfaction.
The Business Development Representative will identify and qualify hospitality leads while maintaining accurate account data in Salesforce. They will execute outbound prospecting campaigns and book qualified demos for Account Executives.
You will act as a customer advocate by resolving inquiries and troubleshooting issues across multiple channels to ensure a seamless experience. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.
Manage and guide the onboarding experience for mid-market properties, serving as a strategic advisor throughout implementation, training, and adoption. Collaborate with cross-functional teams to ensure customers successfully integrate the Cloudbeds platform into their operational workflows.
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Create training materials and gather customer feedback to help shape future software releases.
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Advocate for customers by gathering feedback for software releases and creating training materials to improve software adoption.
The Onboarding Project Manager will lead complex onboarding projects for mid-market customers, guiding them from contract signature through successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure seamless implementation and measurable business outcomes.
Lead a global customer support organization to transform reactive support into proactive partnership using AI and human empathy. Own key performance metrics including first contact resolution, CSAT, and team health while managing distributed teams across multiple regions.
You will lead a global customer support organization, transforming reactive support into a proactive partnership model. You are responsible for team health, performance metrics like CSAT and resolution times, and the strategic integration of AI into support workflows.
Manage a portfolio of hospitality clients to drive product engagement, upsell opportunities, and minimize churn. Act as a strategic partner by providing recommendations to optimize product performance and achieve customer success outcomes.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients to drive sales growth.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will also deliver product demonstrations and represent the brand to potential clients within the hospitality industry.
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector. This role involves proactive outreach, delivering product demonstrations, and representing the Cloudbeds brand to potential clients.
Lead and scale the mid-market onboarding function to guide complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure world-class deployment quality and long-term retention.
Lead and scale the mid-market onboarding function, guiding complex customers from contract signature to successful go-live and adoption. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and long-term customer retention.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive outreach and cold-calling. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
Identify and acquire new business opportunities by hunting for new clients in the hospitality sector. Deliver impactful product demonstrations and build strong relationships to expand Cloudbeds' market presence.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
The Sales Manager is responsible for identifying and acquiring new business opportunities through proactive hunting and outbound strategies. They will deliver product demonstrations and build strong relationships with hospitality prospects to expand the company's market presence.
You will guide Latin American hotel clients through the configuration of financial systems, including chart of accounts mapping, tax setup, and e-invoicing compliance. Additionally, you will troubleshoot accounting discrepancies and support integrations between Cloudbeds and third-party ERP platforms.
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging an extensive network within the mid-market and Enterprise hotel landscape, focusing on acquiring new clients. This role involves building and executing a strategy to serve independent hotels and groups, delivering on sales forecasts, and conducting exceptional virtual client presentations.
As a Sales Manager, you'll be responsible for identifying and acquiring new business opportunities while building strong relationships with prospects. You'll showcase how Cloudbeds’ SaaS solutions transform the hospitality space, focusing on acquiring new clients.
