You will serve as the subject matter expert for MecX Tech integrations, resolving complex technical escalations and ensuring Thai properties meet regulatory reporting requirements. Additionally, you will mentor support agents, create technical documentation, and partner with internal teams to improve product performance and integration health.
The Account Manager will manage a portfolio of hospitality clients to drive product engagement, identify upsell opportunities, and minimize churn. They act as a strategic partner, providing recommendations to optimize software performance and ensure customer success.
Manage a portfolio of hospitality clients to drive product engagement, upsell services, and minimize churn. Act as a strategic partner by providing recommendations to optimize business performance and achieve success outcomes.
The Account Manager will manage a portfolio of hospitality clients to drive product engagement, identify upsell opportunities, and minimize churn. They act as a strategic partner, providing recommendations to optimize product performance and ensuring customer success outcomes.
Facilitate client onboarding, training, and ongoing support to ensure successful product adoption and customer satisfaction. Partner with the sales team to drive retention and gather feedback for continuous product improvements.
The Onboarding Coach facilitates client training and support to ensure successful product adoption and system confidence. They also partner with the sales team to drive retention and gather feedback for continuous product improvements.
Manage end-to-end onboarding projects for mid-market customers, from sales handoff through implementation, go-live, adoption, and transition to Account Management. Coordinate customer and internal stakeholders, manage timelines and risks, lead project meetings, and monitor onboarding and adoption outcomes.
You will serve as the primary technical expert for the Thai integration stack, diagnosing and fixing issues at the code level while collaborating with local partners. Additionally, you will build monitoring tools, documentation, and automated solutions to ensure the reliability of integrations for Thai hoteliers.
Lead, mentor, and develop a team of Customer Support Coaches to deliver exceptional technical support to hoteliers in Thailand. Manage daily operations, monitor team KPIs, and drive process improvements while collaborating with global teams to ensure high service quality.
Facilitate client onboarding, training, and ongoing support to ensure successful product adoption and customer satisfaction. Partner with sales teams to drive retention and resolve customer inquiries through effective troubleshooting and relationship management.
Design, build, and operate customer-facing AI platform services and features, including agent runtimes, workflow orchestration, tool execution, and evaluation capabilities. Integrate AI workflows into production systems and own their reliability, observability, quality, and performance while providing technical leadership and collaborating across teams.
You will design, build, and operate customer-facing AI platform services and agentic workflows to power intelligent product experiences. This role involves collaborating across a polyglot stack to ensure reliability, scalability, and performance of AI-driven features.
The Website Onboarding Specialist will conceptualize and build professional hospitality websites while managing project timelines and service delivery. They will communicate directly with customers to resolve concerns, provide support, and ensure high-quality website publication.
Lead, coach, and develop a team of onboarding coaches and accounting specialists, ensuring strong performance and successful customer implementation, adoption, and launch. Improve onboarding operations and customer outcomes through cross-functional partnerships, consistent practices, customer feedback, and scalable tools.
You will lead, coach, and develop a team of Account Managers in Thailand to drive customer success, retention, and growth. Additionally, you will analyze performance metrics, handle complex customer escalations, and collaborate cross-functionally to improve platform adoption.
Guide hospitality clients through onboarding by tailoring Cloudbeds’ system to their business needs, delivering training, and providing ongoing support across video, phone, and email. Build client relationships, resolve escalated issues, collaborate with Sales to support retention and demonstrate value, and record customer feedback and activity in Salesforce.
The Global Benefits Specialist will manage benefits operations, including enrollments, data reconciliations, and vendor coordination across global entities. They will also create educational resources for team members and implement process improvements using AI and automation tools.
The Onboarding Project Manager will lead complex onboarding projects for mid-market customers from contract signature through to successful adoption. They will act as the strategic lead, coordinating cross-functional teams to ensure a seamless implementation experience and measurable business outcomes.
The Regional Marketing Manager will own the regional marketing strategy and execution across APAC, focusing on priority markets like Australia, NZ, and Thailand. They will lead multi-channel campaigns, events, and partnerships while collaborating cross-functionally to drive regional growth and sales alignment.
You will guide customers through the onboarding process for financial features, including chart of accounts mapping and tax configuration. Additionally, you will troubleshoot accounting discrepancies and integration sync issues while collaborating with internal teams to improve product workflows.
You will act as an advocate for hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by creating training materials and gathering customer feedback for future software releases.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training materials.
You will act as a strategic operational partner during the critical post-go-live phase, ensuring seamless system adoption and troubleshooting for hoteliers. This involves managing high-priority ticket queues, analyzing data flows, and providing personalized guidance to ensure client success.
You will lead and develop a regional team of Onboarding Project Managers and Coaches to ensure successful customer implementations and high-quality onboarding experiences. Additionally, you will personally oversee strategic accounts, manage escalations, and partner with cross-functional leadership to drive regional performance metrics.
You will lead and coach a regional team of Onboarding Project Managers and Mid-Market Coaches to ensure successful customer implementation and high-quality onboarding experiences. Additionally, you will personally oversee strategic accounts, manage escalations, and partner with cross-functional leadership to drive regional performance metrics.
You will lead the architectural direction and data governance for the core analytics platform while managing data modeling and pipeline design. Additionally, you will mentor the engineering team and drive AI-readiness initiatives to ensure scalable and reliable data workflows.
The Mid Market Onboarding Coach manages the end-to-end onboarding experience for mid-market properties, acting as a strategic advisor to ensure successful platform implementation and adoption. They collaborate with cross-functional teams to deliver consultative training and drive long-term customer success through personalized operational guidance.
Manage and guide the onboarding experience for mid-market properties, serving as a trusted advisor throughout implementation, training, and adoption. Collaborate with cross-functional teams to ensure customers realize value quickly while optimizing operational workflows and platform utilization.
You will guide Latin American hotel clients through the configuration of financial and accounting workflows, including tax setup and ERP integrations. Additionally, you will serve as a subject matter expert to troubleshoot accounting discrepancies and contribute to best-practice documentation.
Facilitate client onboarding, training, and ongoing support while building strong relationships to drive product adoption and retention. Partner with the sales team to define success metrics and resolve customer inquiries across multiple channels.
