Lead, coach, and develop the Customer Experience team while ensuring customers receive accurate, timely, and empathetic support throughout the claims process. Improve and document processes, monitor team performance, maintain compliance, and collaborate with claims, product operations, and engineering teams to streamline service delivery.
The Claims Team Lead will oversee a team of commercial auto adjusters while balancing technical claims handling duties and leadership responsibilities. They are responsible for implementing best practices, driving operational efficiency, and providing mentorship to ensure high-quality claims service.
Manage a caseload of complex customer escalations while leading and coaching the Customer Escalations Advisors, including triage, resolution, client communication, and workload allocation. Improve escalation processes, tools, reporting, and feedback loops with Claims, and communicate trends and systemic issues to internal stakeholders and senior leadership.
Handle a high volume of claims by gathering documentation, analyzing policy language and contractual records, setting reserves, determining coverage and claim obligations, and issuing authorized payments. Coordinate with customers, property managers, clients, counsel, and investigative providers while ensuring compliance and contributing to improved claims processes.
The People Business Partner will manage the full employee lifecycle, including onboarding, performance management, and HR programming. They will act as a strategic advisor to leadership while fostering an inclusive, remote-first culture through data-driven insights and process improvements.
You will manage the end-to-end identity lifecycle, including automated joiner, mover, and leaver processes and access certifications. Additionally, you will build anomaly detection systems, conduct insider threat investigations, and ensure compliance with security standards like SOC 2 and HIPAA.
Lead and support a commercial transportation claims team, balancing staff oversight, coaching, escalations, and individual claim handling as needed. Maintain claims best practices, align the team with client and customer expectations, and report on claims metrics and trends to support loss mitigation.
Manage a high-volume inventory of commercial auto rideshare claims, ensuring timely resolution and empathetic customer service. Collaborate with product and engineering teams to refine claims processes while maintaining compliance with state regulations and policy provisions.
Lead a team of bodily injury claims adjusters to ensure efficient and accurate claims processing. Foster a culture of innovation and critical thinking while maintaining high standards of service.
Manage litigated auto and transportation claims from inception through resolution, including investigating claims, evaluating liability and damages, determining coverage, negotiating settlements, and directing litigation strategy. Coordinate with attorneys, clients, vendors, and internal teams; attend legal proceedings; maintain claim files; and identify improvements to claims technology and processes.
The QA Analyst will conduct strategic target audits and hypothesis-driven investigations to identify systemic claims issues before they impact clients. They will also partner with account management teams to drive root cause analysis and ensure operational improvements are executed.
The Compliance Analyst will manage UK complaints and data requests while ensuring adherence to FCA rules and GDPR requirements. They will also support compliance program management, monitor sanctions screening, and provide regulatory guidance to internal teams.
The Team Lead will manage a remote team of desk claim adjusters while balancing leadership duties with individual technical claims handling. They are responsible for monitoring claims data, ensuring financial accuracy, and fostering a customer-centric environment.
Manage the full lifecycle of high-exposure, complex, and litigated commercial auto claims from investigation through resolution. Direct litigation strategy, collaborate with defense counsel, and negotiate settlements while ensuring compliance with state statutes and policy language.
Lead strategic initiatives from problem definition through implementation, coordinating cross-functional teams and senior stakeholders to deliver operational improvements. Analyze business data, develop and defend recommendations, track performance metrics, and verify that changes are adopted and effective.
Manage bodily injury claims for rideshare incidents, serving as the primary point of contact for all stakeholders. Analyze liability, evaluate medical documentation, and negotiate settlements while ensuring compliance with state regulations and internal procedures.
The recruiter will own the end-to-end pipeline for corporate functions, focusing on outbound sourcing of passive candidates such as ex-consultants and lawyers. They will act as a strategic partner to hiring managers, managing the full recruitment process from initial outreach to offer acceptance.
You will own the end-to-end product launch process, including readiness planning, pilot design, and cross-functional execution. Additionally, you will manage training, communications, and adoption reporting to ensure successful organizational change.
You will lead a team of claims professionals to manage multiple lines of business while ensuring operational efficiency and regulatory compliance. The role involves analyzing claims data to identify trends, implementing best practices, and maintaining strong relationships with clients and stakeholders.
The Operations Principal will own the framework for product launches and process changes, ensuring they are systematically implemented and adopted across the organization. This role involves managing two Operations Leads, setting performance standards, and maintaining feedback loops between field teams and product development.
The Operations Lead will own process design and change management across claims operations, ensuring all workflows are documented, current, and effectively implemented. This role involves managing the SOP library, coordinating training and communications, and verifying that process changes are successfully adopted in practice.
The People Ops Business Partner will act as a strategic advisor to leadership while managing the full employee lifecycle, including recruitment, performance management, and employee relations. They will also design and implement scalable HR policies, EDI initiatives, and engagement programs to support a remote-first culture.
Design, build, and maintain scalable data pipelines while developing robust data models for analytics and downstream applications. Manage production workflows, ensure data quality through automated testing, and collaborate with cross-functional teams to define technical requirements.
The Team Lead will oversee commercial transportation claims adjusting staff while balancing leadership duties with individual claim handling. They are responsible for implementing best practices, mentoring team members, and leveraging analytics to improve operational efficiency.
The Team Lead oversees specialty claims adjusting staff, providing technical guidance, mentorship, and first-line escalation support. They balance leadership duties with individual claims handling while ensuring operational effectiveness and client alignment.
The VP of Gig Economy Claims will provide strategic leadership and direction to the claims organization while overseeing commercial auto claims for rideshare and delivery programs. This role involves driving operational efficiencies, managing high-exposure litigation, and ensuring compliance with evolving state regulations.
Manage an inventory of commercial passenger bodily injury claims by investigating liability, evaluating damages, and negotiating settlements. Collaborate cross-departmentally to resolve claims while ensuring compliance with state and federal regulations.
Lead and coach a dedicated claims team across multiple severity tiers while monitoring caseload targets and performance metrics. Actively participate in claims handling, review defense strategies, and serve as a subject matter expert for escalations.
Lead and coach adjusters handling unrepresented, attorney-represented, and litigated commercial general liability claims, while reviewing litigation strategy, defense counsel coordination, reserves, and complex claim decisions. Run weekly aged-inventory reviews to drive claims past 120, 180, and 365 days to defined outcomes, manage routing and caseload exceptions, and report metrics and loss trends to clients and leadership.
Manage, develop, and motivate teams of adjusters and team leads while overseeing complex general liability claims. Implement best practices, monitor claim data for trends, and ensure compliance with contractual and regulatory standards.
The Team Lead oversees a team of specialists handling high-severity commercial auto liability claims, ensuring technical excellence and operational efficiency. They are responsible for mentoring staff, managing litigation strategies, and collaborating with cross-functional teams to refine data-driven claims workflows.
You will lead and mentor a team of specialists handling high-severity commercial auto excess casualty claims while ensuring operational efficiency and technical excellence. The role involves collaborating with cross-functional teams to refine automation tools and providing strategic insights on claim trends and risk patterns.
You will lead the strategy, execution, and delivery of data-centric products while collaborating with cross-functional teams to align product goals with business objectives. Additionally, you will manage the end-to-end product lifecycle, from gathering requirements and prioritizing roadmaps to launching features and soliciting customer feedback.
The Configuration Engineer will design, build, and deploy production-ready software while maintaining high standards for reliability and performance. They will collaborate with cross-functional teams to deliver seamless product experiences and assist with front-end or infrastructure tasks as needed.
The adjuster will manage an inventory of transportation claims, including triaging, investigating, and negotiating settlements with claimants and attorneys. They will also collaborate with product and engineering teams to identify process improvements and ensure compliance with state regulations.
The Salvage Team Lead oversees commercial total loss salvage operations, ensuring efficient vehicle disposition and maximizing net salvage recovery. This role balances leadership duties, such as coaching and team development, with individual contributor tasks like resolving complex claims and managing vendor relationships.
You will guide the data science team by collaborating with business stakeholders to build predictive models and conduct hypothesis-driven analyses on claims portfolios. Additionally, you will mentor junior staff, develop scalable software tools, and communicate technical insights to non-technical audiences.
You will be responsible for building high-quality, scalable, and maintainable full-stack applications while collaborating cross-functionally to deliver exceptional user experiences. The role involves deep backend development, API design, and occasional front-end or infrastructure tasks to support product growth.
The recruiter will manage the full life-cycle recruitment process for insurance adjuster roles, including sourcing, interviewing, and coordinating with hiring managers. They are also responsible for maintaining the applicant tracking system and developing effective recruitment strategies to meet hiring goals.
Manage an inventory of commercial transportation claims by investigating, evaluating, and resolving customer inquiries and damages. Coordinate repairs, establish reserves, and negotiate settlements while ensuring compliance with state regulations and company guidelines.
The adjuster will manage an inventory of commercial transportation claims, initiating investigations and coordinating repairs while delivering exceptional customer service. They are responsible for establishing reserves, negotiating settlements, and ensuring compliance with state regulations and company guidelines.
The adjuster will manage an inventory of general liability claims, including investigating, establishing reserves, and negotiating settlements. They are responsible for providing high-quality customer service while ensuring compliance with state regulations and policy provisions.
The Team Lead will oversee commercial transportation cargo claims, balancing leadership duties with individual claims handling. They are responsible for coaching staff, implementing best practices, and providing performance metrics to clients.
The Claims Manager will lead a team of professionals to manage commercial transportation claims while leveraging technology and analytics to improve operational efficiency. They are responsible for maintaining high quality standards, ensuring regulatory compliance, and fostering a positive, high-performing team environment.
You will be responsible for designing, building, and deploying high-quality, scalable backend applications while collaborating cross-functionally to deliver exceptional user experiences. Additionally, you will contribute to front-end and infrastructure tasks as needed to ensure the platform's growth and reliability.
The VP of General Liability Claims will provide strategic leadership and direction to the claims team to ensure operational efficiency and exceptional service delivery. They will also collaborate with internal teams to drive process improvements, manage complex litigation, and ensure compliance with regulatory standards.
You will manage a unit of commercial transportation claims professionals while leveraging technology and analytics to improve operational efficiency. You are responsible for ensuring high-quality standards, regulatory compliance, and effective claims handling from intake to settlement.
The Claims Adjuster will manage an inventory of cargo claims, conduct investigations, and negotiate settlements while providing high-quality customer service. They are also responsible for coordinating repairs, identifying recovery opportunities, and ensuring compliance with state regulations and company guidelines.
Manage a caseload of commercial property claims from initial notice through resolution, ensuring fair and accurate outcomes for clients. Coordinate with policyholders, investigative providers, and legal counsel while maintaining compliance with state regulations and internal guidelines.
Lead the execution of large, high-impact projects and define the technical vision for the platform's growth. Develop and ship full-stack components to improve the developer experience and mentor junior engineers within the team.
Manage an inventory of commercial transportation claims by communicating with customers and negotiating settlements. Responsible for establishing reserves, ensuring state regulatory compliance, and coordinating with investigative service providers.
The specialist will manage high-severity commercial auto liability claims, including coverage analysis and litigation oversight. They will also leverage AI-powered tools to enhance claim accuracy and collaborate with various stakeholders to maintain service standards.
