The manager is responsible for building and leading a team of Technical Support Engineers to provide enterprise-level customer support and manage escalations. They will also partner with engineering and product management to drive bug identification, release rollouts, and proactive incident management.
Outreach
28 Remote Job Openings at Outreach
The manager will oversee post-sales operations, including customer lifecycle management, renewal forecasting, and the implementation of AI-driven workflows. They will lead a team to drive retention and expansion while partnering with leadership to turn customer data into actionable revenue insights.
You will lead a global team of recruiters to drive hiring velocity and strategy across Product, Design, Engineering, and G&A functions. This role involves partnering with executives to optimize talent pipelines, report on recruiting metrics, and foster a high-performing, collaborative culture.
The Social Media Manager will define and lead the corporate social strategy to strengthen brand awareness and engagement among revenue and technology leaders. They will also collaborate with executives to develop their social presence and manage integrated campaigns across global channels.
The Senior Proposal Manager will lead the end-to-end execution of security questionnaires, RFPs, and RFIs to support deal teams in winning business. This role involves coordinating cross-functional input from security, legal, and product teams while maintaining a repository of accurate, compliant response content.
The Public Relations Manager will lead the communication of corporate narratives, product innovations, and market leadership through strategic content creation and media relations. They will also manage external PR agencies, support executive communications, and drive cross-functional PR planning.
Manage a portfolio of customers to drive adoption of AI-powered features and ensure measurable business outcomes. Lead executive business reviews and act as a strategic advisor to influence AI GTM strategies and organizational change.
The Senior Sales Operations Manager will own the sales operations function for the Enterprise segment and SDR organization, driving territory design, forecast strategy, and process excellence. They will partner with leadership to implement AI-driven workflows and data-backed insights to improve pipeline generation and rep productivity.
Drive the vision, strategy, and roadmap for agentic AI capabilities within the Outreach Engage business unit to automate selling workflows. Partner with cross-functional teams to build AI-native products and lead customer pilots to ensure business impact and adoption.
Lead structured value discovery sessions and build data-backed ROI models to quantify the financial impact of Outreach for enterprise customers. Develop scalable value assets and mentor the Solutions Consulting team on value-selling techniques and financial modeling.
Lead competitive intelligence and market research to develop differentiated positioning and strategic narratives for the AI and revenue platform portfolio. Act as a trusted advisor to GTM leaders by translating market insights into battlecards, executive briefs, and enablement programs.
Own the post-sale product marketing strategy to drive feature adoption and engagement across the install base. Translate product capabilities into customer value narratives and develop enablement resources for Customer Success teams.
Lead complex enterprise pursuits by acting as a strategic advisor to executive stakeholders and designing ROI-driven solutions. Mentor other Solutions Consultants and collaborate with Product and Engineering teams to influence the platform roadmap.
Act as a subject matter expert and trusted advisor to guide customers toward scalable, value-based solutions using the Outreach platform. Partner with Sales to identify business opportunities and risks through in-depth discovery and high-quality product demonstrations.
Design and architect per-tenant contextual knowledge graphs and NLP pipelines to extract structured knowledge from sales data. Develop reasoning and inference layers to power next-best-action recommendations and deal risk scoring.
Design and implement a per-tenant contextual knowledge graph to power reasoning, recommendations, and deal risk signals. Build extraction pipelines to transform unstructured conversational and document data into structured knowledge.
Manage the full-life cycle sales strategy for new accounts ranging from 10 to 1,000 employees. This includes prospecting, conducting discovery calls, negotiating contracts with C-suite executives, and achieving territory quota goals.
The role involves developing messaging, positioning, and go-to-market plans for AI innovations and product launches. You will create sales enablement materials and collaborate cross-functionally to drive pipeline and revenue growth.
The Account Manager is responsible for retaining current commercial customers and identifying opportunities for platform expansion and growth. This includes managing renewals, driving platform adoption, and acting as a strategic advisor to C-level executives.
Deploy and customize AI Revenue Agents within customer environments to optimize GTM workflows. Act as a technical and functional liaison between customers and the product team to scale AI implementation patterns.
Design and scale AI-driven workflows and intelligent automation to power Outreach's revenue engine. Translate GTM strategy into executable plays and partner with Product teams to influence the AI roadmap.
Lead the global growth marketing organization to drive measurable revenue and pipeline growth through integrated demand generation and ABM programs. Oversee strategy and execution across digital channels, web, and lifecycle marketing while managing a high-performing team.
Lead the end-to-end quality strategy for a GenAI platform, focusing on agentic workflows and LLM orchestration. Design evaluation frameworks that combine deterministic validation with LLM-as-Judge grading to ensure AI response quality.
The Senior Analytics Engineer is responsible for producing, documenting, and curating certified data sources and models to empower business units. They transform data pipelines into useful models for analytics and self-service data champions to drive business insights.
Plan and conduct qualitative and quantitative research to inform product and design decisions for a sales engagement platform. Collaborate with cross-functional teams to deliver actionable insights and scale research enablement resources throughout the product development cycle.
The role is responsible for translating GTM strategy into scalable processes and managing the reliability and optimization of the revenue tech stack. Key duties include leading the implementation of new quoting systems and orchestrating data flows for AI-driven sales plays.
Director of Applied Science and Engineering - Knowledge Graphs & AI
Outreach
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Full Time
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3 months ago
Outreach
You will lead the vision, strategy, and execution of the company's Knowledge Graph and contextual AI capabilities. This involves building and mentoring a high-performing team while driving the technical roadmap for reasoning systems and graph-based learning.
The Director of Product Strategy will bridge product development with GTM execution by evangelizing the roadmap and positioning the platform to internal teams and customers. They will also lead strategic pilots, manage competitive positioning, and guide pricing decisions for AI-native products.