The Director of Customer Success will lead and mentor a team to drive net revenue retention through scaled, digital-first customer success strategies. They will design and optimize customer journeys, health scoring frameworks, and automated engagement models to ensure measurable revenue outcomes.
Manage and develop a team of enrollment specialists to ensure accurate and timely submission of provider enrollment applications across all 50 states. Investigate denial patterns, drive process improvements, and serve as the primary liaison between the enrollment team and internal stakeholders.
The Healthcare Investigations Manager will own the intake, triage, and investigation of compliance hotline reports while managing a small team. They are responsible for driving remediation workflows, conducting HIPAA and security investigations, and reporting trends to senior leadership.
The Director of Pharmacy Supply Chain will lead the pharmacy operations and supply chain function, establishing a robust operating model and sales & operations planning (S&OP) cadence. They will manage a multidisciplinary team to optimize fulfillment, demand planning, and system infrastructure while partnering with Product and Engineering to drive scalable operational solutions.
You will own the creative function by designing high-converting digital experiences and landing pages across multiple brands. You will also act as the primary creative point of contact, directing external agency partners and using performance data to iterate on marketing campaigns.
The Director of Patient Services Operations will oversee the end-to-end operational backbone, including training, billing, and workforce management. They are responsible for designing the future-state operating model, managing BPO vendor performance, and leading cross-functional teams to improve patient outcomes.
The Staff Data Analyst will drive analytics strategy and shape KPI frameworks to support executive decision-making and operational excellence. They will also build scalable data models, mentor team members, and ensure data quality across the organization's telehealth platform.
The Senior FP&A Analyst will develop and maintain financial models to support forecasting, budgeting, and long-term strategic planning. They will also analyze financial performance, prepare reports for senior management, and provide actionable insights to guide business decision-making.
The Senior Supply Chain Analyst will manage pharmacy partner invoicing, demand translation, and supply chain reporting to ensure operational efficiency. They will also support volume and capacity planning while identifying and fixing manual processes to scale the supply chain function.
The Formulary & Systems Analyst II will translate clinical protocols and pharmacy specifications into accurate platform configurations for medication ordering. This role involves coordinating builds across cross-functional teams, testing configurations, and troubleshooting systemic issues to ensure seamless patient care.
The Sr. Staff Security Engineer will serve as the primary technical authority for security architecture, defining standards and reference designs across cloud and corporate systems. They will lead threat modeling initiatives, conduct architecture reviews, and partner with engineering leadership to ensure secure-by-default virtual care delivery.
You will be responsible for building and scaling the employer vertical by generating pipeline and closing complex deals with self-insured employers. This involves developing relationships with benefits brokers and consultants while managing the end-to-end sales cycle across HR, finance, and executive stakeholders.
The Staff Product Manager will own the enterprise application portfolio, setting the roadmap and leading implementations for systems like Salesforce and Amazon Connect. They will drive product discipline, discovery, and measurable outcomes across business applications while managing vendor relationships and integration architecture.
The Senior Director of Clinical Compliance will own the end-to-end compliance program, ensuring regulatory readiness across all telehealth operations. This role involves managing policy governance, HIPAA/GDPR privacy programs, and leading a team to oversee investigations, training, and audit functions.
The Strategic Customer Success Manager will own high-value enterprise relationships, driving retention, expansion, and long-term partnership success. They will also architect the organization's customer success playbooks, standards, and operating models to ensure scalable value realization.
You will serve as the design authority for identity architecture across workforce, customer, and non-human identities, setting standards and reference patterns. You will also lead the implementation of identity security posture management and ensure all access controls meet HIPAA, HITRUST, and SOC 2 requirements.
The Revenue & Billing Analyst will manage billing activities for an assigned portfolio, including interpreting contracts, calculating fees, and preparing invoices. They will also collaborate with internal and external stakeholders to resolve billing discrepancies and support process automation initiatives.
You will lead the marketing organization across demand generation, product marketing, brand, and design to drive revenue growth. You will also establish metrics-driven operating rhythms and partner with sales leadership to align acquisition motions.
The Senior Executive Recruiter will lead research and early outreach for senior and executive-level searches while partnering with the recruiting team. The role involves mapping talent, managing pipelines in Ashby, and providing market insights to refine sourcing strategies.
You will build the company's first employer brand and recruitment marketing function from the ground up by creating candidate-facing content and campaigns. Additionally, you will manage funnel reporting to optimize conversion and partner with stakeholders to define the employee value proposition.
The Revenue Systems Analyst will own the day-to-day administration and configuration of Salesforce and HubSpot to ensure data integrity and efficient revenue team workflows. They will partner with the Director of Revenue Systems & AI to execute the systems roadmap, manage integrations, and provide support to GTM users.
The Manager of Payer Contracting is responsible for acquiring, negotiating, and maintaining group-level payer contracts while ensuring favorable fee schedules. They will collaborate with internal teams to implement contracts, monitor renewals, and serve as a subject matter expert on reimbursement methodologies.
The Financial Systems Administrator will manage and maintain the NetSuite ecosystem, ensuring accurate financial data across all integrated platforms. They will also partner with cross-functional teams to support reporting needs, system integrations, and month-end close processes.
You will own and elevate the patient communications experience by managing email and SMS touchpoints across the entire patient lifecycle. You will collaborate cross-functionally to identify friction points and implement data-driven messaging strategies that improve patient engagement and outcomes.
The Performance Marketing Lead will develop and execute growth marketing strategies across paid media channels to drive revenue and product-led growth. They will also lead campaign management, perform rigorous data analysis, and collaborate with cross-functional teams to optimize performance using AI-enabled processes.
You will own the acquisition channel for influencer and creator partnerships, sourcing and closing deals to drive patient growth for D2C telehealth offerings. Additionally, you will build a repeatable revenue engine by establishing deal templates, economic guardrails, and performance tracking systems.
The Chief Compliance Officer will define and lead the enterprise compliance strategy, overseeing clinical, pharmacy, and privacy-related risk programs. They will also manage regulatory engagement, internal audits, and ensure compliance is embedded into product development and growth initiatives.
The Sr. Director will design and execute independent audit plans for Revenue Cycle Management and Remote Patient Monitoring to ensure coding accuracy and regulatory compliance. They will lead a small audit team, manage corrective action workflows, and report findings to the Compliance Committee.
Define and drive the product strategy for Patient CRM and Patient 360 to enhance patient engagement and retention. Build the data foundation necessary to power AI-first capabilities such as proactive support and care-journey recommendations.
Serve as the clinical subject matter expert to design and maintain clinical data sets that power decision support and workflows. Translate clinical requirements into technical specifications and collaborate with product and engineering teams to ensure safe, data-driven features.
Build and maintain the core Season platform, focusing on scheduling, dietitian appointment flows, and backend APIs. Collaborate with stakeholders to integrate health systems and develop AI-powered nutritional guidance tools.
Own the full sales cycle from prospecting to closing for owner-operated healthcare practices. Build a pipeline through outbound outreach and execute efficient discovery and demo calls to drive high-volume deal closures.
The VP of Marketing, eComm will build and lead the e-commerce marketing organization from the ground up, owning the strategy, budget, and revenue. Key duties include managing multi-channel campaigns, optimizing the customer journey, and integrating AI into marketing operations.
The Enterprise Customer Success Manager is responsible for driving account growth, ensuring client ROI, and mitigating churn through strategic relationship management. They will lead the end-to-end renewal process and synthesize client feedback to influence the product roadmap.
Lead risk assessments and end-to-end business process audits across financial, operational, and compliance areas. Partner with stakeholders to design controls, identify deficiencies, and track remediation plans to mitigate risk.
Lead the product organization by owning the roadmap, managing PMs and designers, and overseeing all product lines across cross-functional pods. Partner with engineering leadership to ship scalable healthcare products while directly writing design docs and PRDs.
Build and lead the product-led growth function to optimize the self-serve go-to-market motion from demand generation to client growth. This includes designing growth experiments, building analytics infrastructure, and scaling a team of growth engineers.
The Customer Success Manager serves as the primary point of contact for assigned clients, managing onboarding, implementation, and ongoing support. They are responsible for delivering standardized training and monitoring client engagement to ensure high satisfaction and adoption.
Own the end-to-end strategy and roadmap for the TRT/HRT hormone optimization program, balancing clinical rigor with operational efficiency. Align cross-functional teams including Clinical, Product, and Engineering to deliver program goals and report outcomes to the C-suite.
The Director of AI Technologies is responsible for building and scaling the organization's enterprise AI capability, including the AI platform and governance. This role involves defining the AI roadmap and delivering high-impact use cases across clinical, operational, and corporate functions.
The Sleep Medicine Physician Lead will diagnose sleep-related conditions via telemedicine and establish evidence-based treatment plans. They will also lead clinical quality initiatives, develop provider standards, and scale the sleep medicine provider network.
Lead a team of solutions engineers to design and deliver high-impact enterprise applications and integrations. Bridge the gap between Product, Engineering, and Customer Success to translate business needs into technical execution plans.
You will own the full sales cycle for enterprise customers, from prospecting to closing deals that scale telehealth solutions. Additionally, you will act as a liaison between the market and the product team to influence the R&D roadmap.
The Senior Solutions Engineer will act as the technical liaison, designing and implementing end-to-end solutions for partners to integrate, deploy, and scale the company's telehealth technology. This involves hands-on work across web applications, data flow, APIs, and cloud infrastructure while collaborating with internal teams and external partners.
