You will lead the technical direction for AI agent runtime, orchestration, and evaluation systems while ensuring security and scalability. Additionally, you will mentor engineers and partner with cross-functional teams to integrate AI solutions into clinical and operational workflows.
The Staff Forward Deployed Engineer embeds with clients to build and integrate solutions against the OpenLoop API while architecting reusable platform assets. They also lead the development of AI-native tooling and mentor the engineering team to ensure scalable, high-quality deployments.
The Provider Support Specialist will answer routine inquiries from the provider network and perform first-line troubleshooting for platform issues. They are responsible for routing complex requests to the appropriate internal teams and maintaining accurate documentation of all communications.
Serve as the primary escalation point for complex provider inquiries and requests within the Medical Operations team. Drive resolution by coordinating across internal departments and identifying patterns to improve operational workflows.
Lead OpenLoop’s SMB sales team and own the segment’s sales process, focusing on multi-location operators and early-stage creator-led brands. Build outbound and qualification processes, manage pipeline and team performance, partner with Marketing, and ensure effective handoffs and revenue growth after closing.
The Account Executive will manage the full sales cycle from outbound prospecting and discovery to negotiation and closing. They will collaborate with internal teams to position telehealth solutions effectively while maintaining accurate pipeline data in the CRM.
The Corporate Development Lead will drive the execution of M&A deals, including financial modeling, valuation, and synergy analysis. They will manage the end-to-end deal process, from sourcing and diligence to negotiation support and post-merger integration planning.
Manage vulnerability discovery, risk-based prioritization, remediation, verification, and reporting across cloud, container, code, and endpoint environments. Establish asset ownership and recurring external attack surface discovery, drive engineering fixes and automation, oversee web scanning and disclosure intake, and provide security metrics and audit evidence.
The Senior Customer Success Manager will manage a portfolio of mid-market accounts to drive retention, platform adoption, and expansion opportunities. They will act as a strategic partner to stakeholders, conducting business reviews and collaborating across internal teams to ensure customer success and mitigate churn.
You will build and maintain dashboards and reports to analyze the GTM funnel while providing actionable insights to Marketing, Sales, and Customer Success teams. Additionally, you will partner with leadership to support forecasting, planning, and data quality initiatives to drive revenue efficiency.
You will build and maintain dashboards to track GTM funnel performance and provide actionable insights to Marketing, Sales, and Customer Success teams. Additionally, you will partner with leadership to support revenue forecasting, planning, and data-driven decision-making.
The Vendor Relationship Specialist will own the end-to-end pharmacy partner network, including managing relationships, negotiating commercial terms, and ensuring 50-state coverage. They are responsible for building operational standards, qualifying new partners, and balancing network capacity against demand forecasts.
The Order Fulfillment Specialist will own the end-to-end order flow from prescription to delivery, ensuring timely medication arrival for patients. They will diagnose and resolve order exceptions while partnering with Product and Engineering teams to build scalable, automated fulfillment workflows.
The Business Systems Architect will own the end-to-end architecture of the enterprise SaaS stack, including NetSuite, Jira, and Okta. They will design integrations, model data flows, and partner with cross-functional teams to embed AI and automation into business operations.
You will own the end-to-end commission cycle, including calculation, statement issuance, and dispute resolution for the GTM organization. Additionally, you will partner with Finance and Revenue Systems to automate processes, model plan changes, and ensure data integrity across all incentive compensation systems.
The Senior Accountant will manage day-to-day accounting functions including AP, AR, payroll, and general ledger maintenance. They will also assist with monthly close processes, financial analysis, and research into complex accounting treatments like ASC 606 and ASC 842.
The Customer Marketing Manager will design and execute end-to-end marketing campaigns to drive customer expansion, adoption, and retention. They will collaborate with Sales and Customer Success teams to identify growth opportunities and develop educational content for clients.
The Manager, Payer Contracting will own the strategy, negotiation, and ongoing management of the company's payer contracting portfolio. They will collaborate with cross-functional teams to ensure contracts are structured correctly, implemented effectively, and aligned with organizational financial objectives.
The Revenue Operations Manager will design and execute end-to-end implementation workflows to ensure predictable, scalable client go-lives. This role involves managing system configurations, capacity planning, and cross-functional reporting to optimize the transition from signed contract to revenue generation.
The Director of IT Operations will lead a global team to manage infrastructure, help desk services, and facility management while ensuring 99.5%+ uptime for healthcare SaaS platforms. They will also drive AI-enhanced operational efficiency, oversee security compliance, and manage disaster recovery and business continuity planning.
The role involves building and scaling the health system vertical by generating pipeline, closing complex enterprise deals, and developing strategic referral partnerships. You will also be responsible for creating operational infrastructure, such as playbooks and reporting dashboards, to support long-term revenue growth.
The Senior Incident Response Analyst will own the end-to-end incident lifecycle, including detection, triage, containment, and post-incident review. They will also perform forensic investigations and automate repetitive security tasks to improve team efficiency.
The Senior Director of Procurement will lead company-wide sourcing, vendor management, and spend optimization efforts to support rapid growth. They are responsible for building a centralized procurement function, implementing procurement software, and ensuring compliance with regulatory and legal standards.
The Sr. Staff People Partner will serve as a strategic advisor to revenue and operations leaders, overseeing organizational design, performance management, and workforce planning. They will also manage employee relations, compensation architecture, and data-driven people strategies to support a scaling organization.
The Director of Applications & Business Systems will own the vision, delivery, and continuous improvement of the enterprise software stack. They will lead a team to implement, integrate, and optimize mission-critical applications while ensuring scalability, security, and compliance.
The Implementation Manager will own the hands-on technical configuration, integration, and validation of the OpenLoop platform for clients. They will translate requirements into technical workflows, execute data migrations, and ensure production-ready stability through rigorous testing and troubleshooting.
The Senior Implementation Manager will own the hands-on technical implementation of the platform, including configuration, integrations, and data migration for virtual-care clients. They will validate solutions in production, troubleshoot technical issues, and partner with client teams to ensure successful go-live and stabilization.
You will build and own the S&OP and demand-planning cadence, defining authoritative inputs and ensuring forecast accuracy across the pharmacy network. Additionally, you will lead and develop the planning team while managing inventory optimization, capacity allocation, and cross-functional collaboration.
The Senior Strategic Account Executive will own the full sales cycle, from prospecting to closing, for enterprise-level health partnerships. They will evangelize the platform, lead product demos, and negotiate complex contracts to drive revenue growth.
Manage a portfolio of concurrent customer implementations, ensuring clear ownership, integrated planning, and credible forecasting. Lead strategic account delivery from approved solution through launch, stabilization, and transition to Customer Success.
You will own the end-to-end training framework for Patient Services, including curriculum design, delivery models, and performance outcome measurement. You will also manage the training team and collaborate cross-functionally to ensure training content aligns with clinical standards and operational goals.
Define and drive the product strategy for insurance eligibility, benefits verification, and coverage discovery to optimize the revenue cycle. Partner with internal teams and external clients to normalize payer data and ensure scalable, accurate product delivery.
The Lead Program Manager will own the end-to-end strategy, roadmap, and commercial outcomes for the Medical Weight Loss program. They are responsible for aligning cross-functional teams, including Clinical, Product, and Engineering, to ensure operational excellence and clinical integrity.
The Director of Supply Chain Operations will oversee the execution engine of the pharmacy operations, including systems configuration, formulary management, and end-to-end order fulfillment. They will partner closely with Product and Engineering teams to replace manual processes with scalable infrastructure while leading a multidisciplinary team.
Lead end-to-end design for complex client-facing products and internal tools while collaborating closely with product managers and engineers. Develop and maintain scalable design systems and utilize AI tools to accelerate research and prototyping workflows.
The Director will own the full lifecycle and expansion of health system partnerships, driving referral growth across multiple service lines. They will also build and lead a Provider Engagement team to manage relationships and execute cross-sell strategies.
The Staff Data Analyst will drive analytics strategy and shape KPI frameworks to support executive decision-making and operational excellence. They will also build scalable data models, mentor team members, and ensure data quality across the organization's telehealth platform.
You will be responsible for building and scaling the employer vertical by generating pipeline and closing complex deals with self-insured employers. This involves developing relationships with benefits brokers and consultants while managing the end-to-end sales cycle across HR, finance, and executive stakeholders.
The Staff Product Manager will own the enterprise application portfolio, setting the roadmap and leading implementations for systems like Salesforce and Amazon Connect. They will drive product discipline, discovery, and measurable outcomes across business applications while managing vendor relationships and integration architecture.
You will serve as the design authority for identity architecture across workforce, customer, and non-human identities, setting standards and reference patterns. You will also lead the implementation of identity security posture management and ensure all access controls meet HIPAA, HITRUST, and SOC 2 requirements.
You will lead the marketing organization across demand generation, product marketing, brand, and design to drive revenue growth. You will also establish metrics-driven operating rhythms and partner with sales leadership to align acquisition motions.
The Revenue Systems Analyst will own the day-to-day administration and configuration of Salesforce and HubSpot to ensure data integrity and efficient revenue team workflows. They will partner with the Director of Revenue Systems & AI to execute the systems roadmap, manage integrations, and provide support to GTM users.
You will own the acquisition channel for influencer and creator partnerships, sourcing and closing deals to drive patient growth for D2C telehealth offerings. Additionally, you will build a repeatable revenue engine by establishing deal templates, economic guardrails, and performance tracking systems.
The Chief Compliance Officer will define and lead the enterprise compliance strategy, overseeing clinical, pharmacy, and privacy-related risk programs. They will also manage regulatory engagement, internal audits, and ensure compliance is embedded into product development and growth initiatives.
Define and drive the product strategy for Patient CRM and Patient 360 to enhance patient engagement and retention. Build the data foundation necessary to power AI-first capabilities such as proactive support and care-journey recommendations.
Serve as the clinical subject matter expert to design and maintain clinical data sets that power decision support and workflows. Translate clinical requirements into technical specifications and collaborate with product and engineering teams to ensure safe, data-driven features.
Own the full sales cycle from prospecting to closing for owner-operated healthcare practices. Build a pipeline through outbound outreach and execute efficient discovery and demo calls to drive high-volume deal closures.
The Enterprise Customer Success Manager is responsible for driving account growth, ensuring client ROI, and mitigating churn through strategic relationship management. They will lead the end-to-end renewal process and synthesize client feedback to influence the product roadmap.
The VP of Marketing, eComm will build and lead the e-commerce marketing organization from the ground up, owning the strategy, budget, and revenue. Key duties include managing multi-channel campaigns, optimizing the customer journey, and integrating AI into marketing operations.
Lead risk assessments and end-to-end business process audits across financial, operational, and compliance areas. Partner with stakeholders to design controls, identify deficiencies, and track remediation plans to mitigate risk.
Lead the product organization by owning the roadmap, managing PMs and designers, and overseeing all product lines across cross-functional pods. Partner with engineering leadership to ship scalable healthcare products while directly writing design docs and PRDs.
The Director of AI Technologies is responsible for building and scaling the organization's enterprise AI capability, including the AI platform and governance. This role involves defining the AI roadmap and delivering high-impact use cases across clinical, operational, and corporate functions.
Lead a team of solutions engineers to design and deliver high-impact enterprise applications and integrations. Bridge the gap between Product, Engineering, and Customer Success to translate business needs into technical execution plans.
You will own the full sales cycle for enterprise customers, from prospecting to closing deals that scale telehealth solutions. Additionally, you will act as a liaison between the market and the product team to influence the R&D roadmap.
