The Client Engagement Success Manager owns the customer relationship during implementation, serving as the primary point of contact for schools using multiple products. They orchestrate new school implementations, manage customer expectations, and drive continuous process improvement through data and feedback.
The DevSecOps Engineer is responsible for provisioning, configuring, and monitoring infrastructure resources within the Azure cloud environment. They will manage release processes, maintain CI/CD pipelines, and ensure the availability and security of development, QA, and production environments.
The role involves providing daily deployment, configuration, maintenance, and technical support for IT infrastructure components. You will also collaborate with stakeholders to define requirements, design solutions, and ensure system security and performance.
The Account Executive manages client relationships for FACTS products, focusing on customer satisfaction and strategic growth. They collaborate with internal teams to resolve issues, advocate for client needs, and identify new revenue opportunities.
The role involves managing organizational programs, tracking performance metrics, and overseeing the onboarding process for new clients. You will coordinate with stakeholders, manage budgets, and provide training to ensure client success and program objectives are met.
The Senior Account Manager is responsible for end-to-end implementation and account management for Scholarship Granting Organizations using the Grant & Aid solution. This role provides consultative support, manages awarding functions, and ensures client satisfaction through proactive relationship building and operational excellence.
The CRM Solutions Architect will lead the design of scalable, secure, and integrated CRM solutions to support sales, marketing, and customer service teams. They will also establish the CRM technology roadmap and provide technical oversight to ensure alignment with enterprise standards.
The role involves designing and managing scalable compliance programs for customers, focusing on frameworks like PCI DSS and GLBA. Key duties include authoring foundational artifacts, leading the annual compliance lifecycle, and providing virtual ISO support to senior advisors.
The Security Advisor provides information security and privacy consulting and compliance services by assessing customer environments against industry standards. Responsibilities include performing gap analyses, conducting interviews, and providing remediation recommendations to achieve compliance objectives.
