Review and process customer accounts regarding student loans and research related information. Validate and update data within loan servicing systems while contributing to continuous process improvement.
Nelnet
10 Remote Job Openings at Nelnet
Lead, mentor, and develop multiple engineering teams while aligning team objectives with organizational goals. Establish engineering standards, manage performance, and oversee system architecture design across teams.
Manage and grow an established portfolio of higher education institutions in the Midwest and Great Lakes region. Focus on strengthening client relationships, driving retention, and identifying opportunities to expand the use of Nelnet Campus Commerce solutions.
Lead the development and implementation of machine learning models to solve complex business problems using large datasets. Responsibilities include performing exploratory data analysis, building interactive PowerBI dashboards, and mentoring junior data scientists.
Own the operational backbone of Enterprise AI platforms and build AI Agents to power Shared Services teams. This includes platform configuration, maintaining a shared asset library, and enabling AI innovation across different business segments.
Own the security and compliance posture of the Enterprise AI program by translating governance policies into technical engineering guardrails. Build security tooling, automation, and observability layers to detect anomalies and ensure responsible AI implementation.
Own the token economics and cost optimization engine for the Enterprise AI program, focusing on efficiency across platforms like Anthropic Claude. This includes instrumenting workloads, building usage dashboards, and translating technical findings into organizational best practices.
Lead, mentor, and coach a team of Account Executives in the Western US to achieve sales and service performance goals. Manage the retention and growth strategy for Higher Education accounts through relationship management and cross-selling of solutions.
The Customer Success Manager owns the client lifecycle to ensure measurable outcomes from the SaaS platform and consulting services. This includes leading onboarding, managing success plans, and serving as a strategic advisor to improve security posture and retention.
The role involves monitoring logs using SIEM tools and building cloud infrastructure across AWS, Azure, and Google Cloud. Responsibilities include verifying threat findings, managing data routes in Cribl, and maintaining security documentation.
