This role leads and develops the Executive Customer Relations team to resolve complex customer issues and maintain company integrity. Responsibilities include hiring, training, performance management, and analyzing workload data to drive process improvements.
The Return-to-Work Advisor provides advocacy and coordination for associates navigating work-related injuries, ensuring compliance with WC, ADA, and FMLA regulations. This role manages escalated cases, facilitates transitional duty placements, and collaborates with internal and external partners to support effective return-to-work plans.
The In-Home Sales Specialist travels to customer homes to conduct consultations, evaluate project needs, and recommend personalized solutions for home improvement. They are responsible for driving sales by managing leads, presenting product options, and collaborating with contractors to ensure successful project execution.
Lead strategic relationships with top-tier Lowe’s Media Network clients, overseeing account health, retention, revenue growth, and alignment of media investments with measurable business outcomes. Manage and coach a pod-based Account Manager team while guiding cross-functional campaign execution, optimization, executive communications, and renewal and expansion opportunities.
The Senior Manager of Media Sales will drive advertising revenue growth by cultivating partnerships and pitching new business opportunities across a diverse portfolio of ad products. They will manage enterprise-level accounts, develop category strategies, and lead cross-functional teams to ensure client satisfaction and media effectiveness.
Prepare, review, and revise customer quotes, communicate with customers and internal partners, and help close sales for window treatment projects. Track orders and installations, resolve quote and project issues, and follow up to ensure customer requirements are met.
The Senior Manager leads a team of National Account Managers to drive business growth and manage relationships with key clients and GPOs. They are responsible for developing strategic initiatives, mitigating contractual risks, and fostering cross-functional partnerships across the organization.
The Senior Manager leads the strategic evolution of measurement capabilities across Lowe's Media Network to ensure best-in-class solutions for advertisers. They are responsible for defining the measurement roadmap, overseeing methodology development, and partnering with cross-functional teams to drive actionable insights.
Lead and coach a global analyst team delivering client media measurement, insights, and strategic reporting for Lowe’s Media Network. Partner across sales, account management, and media planning to shape measurement strategy, translate client goals into actionable recommendations, and communicate data-driven insights that support client growth.
The Director of Contact Center Site leads and directs contact center operations to ensure customer service excellence and the achievement of shareholder metrics. They are responsible for strategic planning, managing financials and budgets, and overseeing third-party vendor performance.
The Director of Measurement & Analytics leads global teams to deliver end-to-end media measurement and actionable insights for Lowe's Media Network advertisers. This role serves as a strategic advisor to clients and internal stakeholders, driving the evolution of the client insights service model and ensuring analytical strategies align with business objectives.
The Services Project Coordinator facilitates end-to-end oversight for installation jobs by tracking progress, documenting interactions, and communicating with customers and service providers. They are responsible for managing work order issues, ensuring project compliance, and maintaining accurate documentation in company systems.
The Services Project Coordinator facilitates end-to-end oversight for installation jobs by tracking progress, documenting interactions, and communicating with customers and vendors. They are responsible for managing work orders, resolving issues, and ensuring projects are scheduled within service level agreements.
The Services Project Coordinator facilitates end-to-end oversight for installation jobs by tracking progress, documenting interactions, and addressing issues. They act as a central point of contact for customers, service providers, and stores to ensure projects are completed within service level agreements.
The Services Environmental & Safety Manager leads the execution of environmental and safety compliance programs for Lowe’s Services and the Independent PROvider network. This role involves managing a team of specialists, conducting audits, and providing technical guidance on environmental hazards like lead, asbestos, and silica.
Oversee the strategic roadmap and integration of technology platforms supporting Lowe's retail media operations across onsite, offsite, social, and in-store channels. Lead a team to translate operational requirements into scalable technical specifications and automated workflows to drive revenue and campaign growth.
Oversee licensed mortgage activities and regulatory compliance for the company in the state of Utah. Supervise licensed mortgage loan originators and provide subject matter expertise on HELOC digital lead generation and go-to-market strategies.
