Lead the technical and scripting support team by coordinating workloads, mentoring analysts, and acting as the primary point of contact for complex customer escalations. You will also perform hands-on technical troubleshooting, manage software defect investigations, and develop custom scripting solutions.
The 2nd Line Customer Support Analyst will resolve complex technical and functional queries escalated from the 1st line team. They will also collaborate with internal departments to maintain support documentation and assist with product testing.
The Senior Customer Marketing Manager is responsible for driving customer retention, advocacy, and migration programs within the US market. They act as a bridge between regional customers and global teams to ensure consistent value delivery and communication.
Own end-to-end US customer retention, advocacy, and migration programs, including planning and delivering communications, managing escalations, and ensuring accuracy and compliance. Coordinate with UK and US stakeholders across teams, analyze program performance, optimize customer engagement, and share US customer insights to inform strategy.
The Business Analyst will support strategic growth and operational excellence by conducting market research, managing business operations, and tracking customer renewal programs. They will work directly with the Senior Director of Program Management to provide data-driven insights and coordinate cross-functional projects.
Manage a portfolio of existing school customers, building trusted relationships and supporting customer satisfaction, retention, and adoption of iSAMS. Identify and close upselling and cross-selling opportunities, manage the sales pipeline and forecasts in Salesforce, and collaborate with internal teams to deliver customer value and grow revenue.
Manage a portfolio of strategic school-group accounts by building executive relationships and identifying opportunities for growth. Lead business reviews, negotiate high-value contracts, and coordinate internal teams to ensure customer success and revenue retention.
Lead software delivery across the full development lifecycle, including technical planning, implementation, testing, integration, and mentoring engineers. Own payroll and HR platform features, cloud infrastructure, deployment pipelines, production stability, and collaboration with product, architecture, and support teams.
Develop a consistent approach to assessing product investment value, build evidence-based business cases, and advise on pricing, launches, renewals, and whether initiatives should continue, scale, change, or retire. Measure product value and performance using customer, product, and commercial data, and create AI-enabled tools and workflows to scale analysis across the Product organisation.
Lead customer discovery and clarify requirements, risks, dependencies, assumptions, and constraints for new software purchases or expansions. Produce Statements of Work defining deliverables, milestones, responsibilities, and exclusions, then hand over clear, achievable plans to implementation teams and help develop reusable scoping guidance.
Lead customer discovery and clarify requirements, risks, dependencies, assumptions, and constraints for new software purchases or expansions. Produce Statements of Work and structured handovers that define deliverables, milestones, responsibilities, exclusions, and achievable delivery plans.
You will act as a bridge between customers and delivery teams by translating business requirements into clear, achievable Statements of Work. This involves conducting discovery conversations, identifying project risks, and ensuring a smooth handover to implementation teams.
Lead software implementation projects from planning through delivery, managing project plans, resources, risks, issues, dependencies, governance, and reporting. Coordinate customer stakeholders and internal teams, communicate progress and challenges, and ensure effective project transitions and handovers.
The Reporting Services Developer is responsible for creating high-quality reports using SSRS, Power BI, and in-house tools while providing support to customers. They will collaborate with the team to ensure reports are delivered on time and maintain accurate documentation for service desk operations.
The Migration Consultant will guide education customers through the transition from desktop to cloud-based payroll and HR solutions. They are responsible for data validation, payroll parallel runs, and ensuring a seamless migration experience for the client.
The Professional Services Consultant will support customers through the implementation and configuration of iSAMS software while delivering effective training. They will also manage client relationships, ensure data accuracy, and contribute to the improvement of service processes.
The Client Payroll Executive will manage an end-to-end payroll portfolio, ensuring accurate and timely processing of payroll data. They will also handle client queries, produce necessary reports, and ensure compliance with HMRC legislation.
Lead and develop a team of pension administration professionals while managing departmental KPIs and service level agreements. Oversee operational performance, workload planning, and act as the primary point of escalation for client issues.
Ensure accurate calculation, filing, payment, and reconciliation of federal, state, and local payroll taxes for multiple clients, while resolving discrepancies and tax notices. Support audits and year-end reporting, maintain payroll tax systems and regulatory compliance, assist employees with tax questions, and improve processes.
Manage end-to-end payroll software implementations for customers, including configuration, data migration, and testing. Provide training and ongoing support to ensure successful go-live and transition to operational use.
Manage end-to-end payroll software implementations for new and existing customers, including configuration, data migration, and testing. Provide training to customers and support them through the go-live process while managing multiple project priorities.
Manage end-to-end payroll software implementations for new and existing customers, including configuration, data migration, and training. Collaborate with internal teams like Sales, Product, and Engineering to ensure successful project delivery and customer readiness.
Manage end-to-end payroll software implementations, including configuration, data migration, and user training. Collaborate with internal teams and customers to ensure successful project delivery and ongoing support.
Manage end-to-end payroll software implementations, including configuration, data migration, and customer training. Collaborate with internal teams to resolve issues and ensure successful project delivery for new and existing customers.
Manage end-to-end payroll software implementations for customers, including configuration, data migration, and testing. Provide training and ongoing support to ensure successful go-live and transition for new and existing clients.
Manage end-to-end payroll software implementations for new and existing customers, including configuration, data migration, and testing. Provide training to users and support customers through the go-live process while managing multiple project priorities.
You will own the end-to-end vulnerability management lifecycle, including identification, validation, and remediation tracking across products and infrastructure. You will also partner with engineering teams to integrate security tooling into CI/CD pipelines and drive the remediation of identified security risks.
The Enterprise AI Lead will own the governance, configuration, and deployment of enterprise AI platforms like Microsoft Copilot and Claude across the organization. They will also act as a visible champion to drive AI adoption, education, and safe experimentation among employees.
Act as the internal technical owner for finance applications, directing vendors and system integrators through implementation and maintenance. Design, develop, and integrate finance systems while partnering with stakeholders to ensure high-quality, scalable solutions.
You will lead the technical delivery of complex, scalable full-stack web applications while mentoring junior and mid-level engineers. You are responsible for driving technical excellence, establishing architectural standards, and ensuring high-quality software delivery across the product lifecycle.
Lead, coach, and develop a team of payroll professionals to ensure accurate and timely service delivery for a portfolio of clients. Act as the primary escalation point for payroll queries while maintaining compliance with legislation and building strong client relationships.
As a Senior Software Engineer, you will lead the design and delivery of complex, scalable full-stack web applications while mentoring junior engineers. You will drive technical excellence by establishing architectural standards and promoting AI-first development practices across the team.
The Principal Engineer will embed with engineering teams to accelerate the adoption of agentic AI tooling and workflows across the organization. They will diagnose technical blockers, establish best practices, and partner with leadership to refine the AI transformation strategy.
You will serve as a technical leader responsible for designing and delivering complex, scalable full-stack web applications while mentoring junior and mid-level engineers. The role involves driving technical excellence, establishing architectural standards, and collaborating with cross-functional teams to ensure high-quality software delivery.
The Principal Engineer will provide hands-on technical leadership to shape architecture, engineering standards, and the technical direction of products. They will also mentor engineering teams, drive technical excellence, and collaborate with cross-functional stakeholders to deliver scalable, secure, and high-performing software solutions.
The Senior Director will own the strategy, roadmap, and operational health of the corporate application estate, including CRM, ERP, and billing systems. They will lead the consolidation and transformation of these applications to support business growth and M&A integration.
The role is responsible for managing end-to-end customer retention, advocacy, and migration programs within the US market. It acts as a bridge between regional customers and global teams to ensure clear communication and value realization throughout the customer lifecycle.
