Serve as the primary point of contact for learners and consumers to resolve technical issues via phone, chat, and tickets. Troubleshoot electronic systems and ensure applications comply with guidelines while maintaining accurate records.
Instructure, Inc.
37 Remote Job Openings at Instructure, Inc.
Manage the customer experience for a scaled book of higher education clients in North America to maintain strong relationships. Analyze usage trends to identify risks and collaborate with Sales and Renewals to achieve growth targets.
Build, edit, and optimize web pages using Drupal while ensuring brand consistency and SEO best practices. Perform QA checks and content audits to maintain site accuracy and coordinate with cross-functional teams.
Sr. Manager Information Security Risk Manager
Instructure, Inc.
·
Full Time
·
4 days ago
Instructure, Inc.
The role focuses on maturing the GRC function by creating and maintaining risk registers and a third-party risk program. Responsibilities include conducting internal control testing, coordinating audits, and partnering with engineering teams to mitigate security risks.
The Product Manager will prioritize work based on business value and ROI while iteratively shipping product increments. They will collaborate with design, engineering, and go-to-market teams to deliver innovative solutions using data and AI-powered workflows.
Sales Development Representative - LATAM
Instructure, Inc.
·
Full Time
·
5 days ago
Instructure, Inc.
The SDR is responsible for managing inbound leads and executing outbound prospecting to drive a qualified pipeline for the sales team. This includes researching accounts, conducting discovery calls, and partnering with Drive Teams to align on territory strategies.
Lead the design and execution of enablement programs to empower sales and customer success teams with necessary tools and knowledge. Manage a team of enablement professionals and partner with leadership to drive the adoption of the Winning by Design methodology.
This role blends executive administrative support with strategic program management to coordinate cross-functional projects and operational initiatives. Key duties include managing complex executive calendars, driving project accountability, and streamlining organizational workflows.
Lead the Assessment domain by driving market expansion, revenue growth, and go-to-market strategies. Manage a team of product managers to modernize the platform and ensure customer retention across K-12 and higher education segments.
The Decision Scientist will deliver high-quality analyses and causal inference studies to inform strategic business decisions regarding product adoption and revenue growth. They will partner with cross-functional teams to translate business questions into analytical frameworks and deliver end-to-end data solutions.
Lead complex analytical initiatives and causal inference studies to drive product adoption, customer engagement, and revenue growth. Partner with senior stakeholders to translate business questions into strategic frameworks and deliver end-to-end data science solutions.
Regional Vice President - EMEA Direct Sales
Instructure, Inc.
·
Full Time
·
21 days ago
Instructure, Inc.
Lead and scale direct sales motions across key EMEA markets to drive new business growth and market penetration. Manage a team of Account Executives while engaging in high-value enterprise opportunities and building C-suite relationships.
Manage the full lifecycle of partner relationships, focusing on onboarding, adoption, renewal, and growth. Collaborate with sales and internal teams to drive pipeline generation and ensure sustained engagement with Instructure solutions.
Drive revenue growth by identifying and closing new business opportunities and expanding existing enterprise accounts within designated territories. This involves conducting needs assessments, delivering tailored product demonstrations, and collaborating with internal teams to ensure a seamless customer experience.
Manage the customer experience for K-12 clients to ensure retention and growth of the Instructure Learning Platform. Collaborate with Sales and Renewals teams to increase market share and achieve NRR targets.
Lead sales forecasting, pipeline management, and strategic planning to drive predictable revenue growth across International and Channel businesses. Partner with senior leadership to optimize territory coverage, resource allocation, and overall sales productivity.
Manager Marketing, Customer Marketing NORAM K-12
Instructure, Inc.
·
Full Time
·
a month ago
Instructure, Inc.
Drive product adoption, retention, and expansion for K-12 customers in North America through scalable lifecycle programs. Collaborate with cross-functional teams to execute integrated campaigns and use data insights to improve customer health and engagement.
The Product Specialist acts as the interface between Product and go-to-market teams, serving as a subject matter expert on product capabilities and competitive intelligence. They drive product adoption by synthesizing customer insights and supporting at-scale enablement initiatives.
Drive revenue growth by managing the full sales cycle for educational technology solutions to new and existing clients. Develop strategic sales plans and collaborate cross-functionally to ensure a seamless client experience and exceed quotas.
The role is responsible for the strategic oversight, administration, and optimization of the Go-to-Market technology stack to support sales, marketing, and customer success. Key duties include managing system integrations, automating workflows, and ensuring data privacy compliance.
The VP of Strategic Affairs leads the global Strategic Growth function to shape policy, funding, and procurement environments that accelerate revenue. This role partners with cross-functional leaders to increase win rates, unlock complex deals, and drive durable growth across international markets.
The Account Executive is responsible for managing and closing new sales pipeline within an assigned K-12 territory for Parchment products. They will drive net-new client adoption and cross-sell solutions while maintaining accurate reporting in Salesforce.
Senior Account Executive, Provider Sales
Instructure, Inc.
·
Full Time
·
2 months ago
Instructure, Inc.
Drive B2B sales of advanced technology products to education technology providers by building strong client relationships and managing the full sales cycle. Collaborate with internal teams including marketing, customer success, and legal to ensure effective solution delivery and smooth client onboarding.
The Regional Vice President will lead and develop a high-performing sales team to drive revenue growth and market share for educational technology solutions. This role involves executing regional sales strategies, managing team performance, and building executive-level relationships with key customers.
Assessment Item Writer/Editor (CONTRACT)
Instructure, Inc.
·
Full Time
·
2 months ago
Instructure, Inc.
The assessment writer/editor will create, review, and revise test items and assessments to align with state standards and grade-level requirements. They will work both independently and collaboratively to execute against blueprints and meet project deadlines.
The Technical Consultant will provide expert configuration and implementation support for Canvas products to customers in Mexico. They will collaborate with internal teams to design technical solutions, manage integrations, and document processes to ensure successful project delivery.
The Data Architect will define and govern the enterprise data architecture strategy, ensuring data assets are reliable, scalable, and semantically consistent. They will collaborate across teams to establish data standards, manage data products, and act as a senior advisor for data science and analytical initiatives.
The Senior Learning Consultant will drive adoption and organizational transformation for large institutions by providing customized consultation, project management, and pedagogical coaching. They will build strong stakeholder relationships, analyze data to track impact, and mentor institutional leaders to ensure successful product implementation.
Principal, Business Operations and Strategy
Instructure, Inc.
·
Full Time
·
3 months ago
Instructure, Inc.
The Principal of Business Operations will lead enterprise-wide strategic planning, governance, and cross-functional initiatives to drive growth and operational efficiency. They will act as a trusted advisor to executive leadership while mentoring the BizOps team to foster a data-driven, predictive operational culture.
The Talent Acquisition Partner will act as a strategic advisor to hiring managers while managing the end-to-end recruitment process for roles across LATAM and the U.S. This role involves leveraging data, market intelligence, and AI-driven tools to optimize hiring strategies and operational efficiency.
The Contracts Manager will draft, review, negotiate, and administer various commercial contracts while ensuring compliance and mitigating risks. They will collaborate with internal stakeholders and manage the contract lifecycle from initiation to execution and renewal.
The Project Manager will lead the end-to-end delivery of multiple concurrent custom software and technology projects within the Canvas LMS ecosystem, ensuring they are on time, on scope, and on budget. This role involves cultivating high-trust client partnerships through skilled communication and proactive expectation management across cross-functional teams.
Principal Business Operations Manager - US
Instructure, Inc.
·
Full Time
·
3 months ago
Instructure, Inc.
This role involves leading complex operational projects from start to finish, focusing on timely delivery and measurable impact across the organization. The manager will also analyze existing business processes to design and implement solutions for optimization and automation.
Senior Director of Financial Planning & Analysis
Instructure, Inc.
·
Full Time
·
3 months ago
Instructure, Inc.
This critical leadership role involves leading annual operating plans, quarterly forecasting cycles, and developing SaaS financial models to support strategic growth targets, including reaching $1B+ in ARR. The director will partner with the Executive Leadership Team to translate operational metrics into financial outcomes and provide actionable insights for resource allocation and decision-making.
Director of Global Sales Compensation Strategy
Instructure, Inc.
·
Full Time
·
3 months ago
Instructure, Inc.
The Director of Sales Compensation will own the global strategy, roadmap, modeling, design, and deployment of all sales compensation programs, including plans, SPIFFs, and recognition programs, while serving as an advisor to senior leadership. This role involves driving scalable processes and governance between Salesforce.com and the Performio commission system, collaborating closely with Finance for accurate commission calculations.
The primary responsibility is selling Canvas to new clients within the specified Northeast Region, which involves sharing insights, tailoring messaging, and guiding prospects through the purchasing process. This role also requires developing sales strategies, building key relationships within institutions, and consistently meeting or exceeding sales quotas.
Learning Consultants deliver change management guidance, platform consulting, and training to educational organizations, focusing on maximizing adoption and value of Instructure products. Responsibilities include conveying product knowledge, coordinating client projects, developing training materials, and guiding clients through change management initiatives.
