You will handle inbound and outbound calls to educate consumers on dental savings plans and guide them through the enrollment process. You are expected to consistently meet or exceed monthly sales goals and KPIs while maintaining accurate documentation of all interactions.
Lead customer onboarding for dental software, including operational analysis, organization-building workshops, validation, and training coordination. Manage multiple onboarding projects, support customers through go-live and post-go-live tasks, resolve escalations, and contribute to process improvements.
The Sr. Director leads the Customer Experience and Strategic Execution organization, overseeing executive escalations, customer journey mapping, and enterprise program management. This role is responsible for driving cross-functional alignment to improve customer retention, service quality, and the successful execution of strategic business initiatives.
The Senior Manager will develop and implement strategies to drive member retention, renewal performance, and lifetime value for the subscriber base. They will own the CRM platform, manage retention marketing teams, and collaborate with cross-functional departments to improve the customer experience.
