The Sr. Director leads the Customer Experience and Strategic Execution organization, overseeing executive escalations, customer journey mapping, and enterprise program management. This role is responsible for driving cross-functional alignment to improve customer retention, service quality, and the successful execution of strategic business initiatives.
The Universal Sales Representative will handle inbound and outbound calls to assist consumers in selecting and enrolling in dental savings plans. They are responsible for meeting sales goals, documenting interactions, and educating customers on plan benefits.
The Senior Account Executive is responsible for driving net-new revenue by prospecting and closing complex enterprise-level deals within the DSO and emerging group practice market. This role manages the full sales cycle, including competitive displacement strategies, executive-level negotiations, and coordinating multi-stakeholder buying committees.
The Senior Manager will develop and implement strategies to drive member retention, renewal performance, and lifetime value for the subscriber base. They will own the CRM platform, manage retention marketing teams, and collaborate with cross-functional departments to improve the customer experience.
