Build and iterate AI-powered workflows to automate revenue motions and reduce manual effort for GTM teams. Lead end-to-end Rev Ops initiatives by analyzing data, deploying AI-native tools, and partnering with R&D to productize scalable systems.
Headway
33 Remote Job Openings at Headway
Architect the operational framework for the Patient Group to connect patients with mental healthcare and drive group strategy. Lead a Business Operations team to scale patient acquisition and partner with Product and Engineering to execute high-impact roadmaps.
The role focuses on managing financial models and budgets to optimize GTM investment efficiency across provider and patient growth initiatives. You will analyze operating KPIs and funnel data to provide strategic insights and executive-ready reporting for resource allocation.
The Senior Counsel will lead the payer contracting strategy and negotiate high-impact partnerships with leading health plans. They will also develop systems and processes to optimize the collaboration between the Legal and Payer teams.
The role involves designing and scaling core operational workflows to improve efficiency and quality for patients and providers. You will act as a bridge between product and data teams to implement automated, future-first solutions.
Serve as the primary regulatory attorney providing real-time guidance to Clinical and Operations teams on health laws and telehealth modalities. Partner with Product and Engineering to ensure innovative technology products comply with complex healthcare regulations.
Manage and grow relationships with care partners, including health systems and medical clinics, to ensure partner satisfaction. Collaborate with internal Strategy, Product, and Operations teams to leverage data insights and inform product strategy.
Own the full business development lifecycle for mid-market health system opportunities, from prospecting and pitching to launch. Build strategic relationships with clinical operations and care management leaders to establish lasting referral partnerships.
Own the end-to-end SEM program, managing budgets over $50M across Google and Microsoft Ads to drive efficient growth. Partner with Engineering and Data Science to implement tracking, attribution, and AI-driven automation for keyword and bid optimization.
Support Professional Practice Evaluation programs and conduct routine chart reviews to improve clinical outcomes for NPs and MDs/DOs. Collaborate with cross-functional teams to build automated quality monitoring systems and scalable feedback frameworks.
Lead the clinical education function by designing and scaling learning programs for a network of over 60,000 mental health providers. Monitor network health indicators to ensure clinical quality, regulatory compliance, and provider competency.
Own commercial relationships and channel strategies to expand Headway's footprint with a strategic national health plan partner. Develop senior-level relationships and create scalable commercial playbooks to increase demand and partnership stickiness.
Lead the HR technology strategy and operations by building and optimizing a scalable People technology ecosystem. Manage a team of professionals to improve employee lifecycle automations and partner cross-functionally to design secure system integrations.
Build and lead the CX product function from the ground up, focusing on AI-powered resolution and agent tooling. Define the vision for proactive engagement and unify contact channels to improve customer satisfaction and cost efficiency.
The CX Systems Lead will own and optimize the platform behind Headway's customer experience, focusing on voice systems, IVR design, and AI-driven agent tools. They will manage the CX tech stack and establish data-driven feedback loops to improve system performance and operational efficiency.
Design and execute AI adoption and enablement programs to improve the effectiveness of the Talent Acquisition team. This includes managing recruiter skill development, tooling onboarding, and defining success metrics to measure ROI.
The role focuses on translating clinical and network data into evidence-backed narratives to position Headway as a critical partner for payers. It also involves building a competitive intelligence capability to shape positioning against market alternatives.
Lead the evolution of CX quality assurance by moving from manual evaluations to AI-powered analytics and insight-driven systems. Own specific areas of the QA program, including rubric governance and partner quality, to drive operational improvements and agent effectiveness.
Manage and grow relationships with healthcare partners, including health systems and medical clinics, to ensure partner satisfaction. Collaborate with internal product and operations teams to leverage data insights for partnership growth and strategy.
Support health plan partnerships and external relations through relationship building, presentations, and industry conference participation. Drive innovative data analyses to prove patient outcomes and inform the strategic direction of digital clinical tools.
The role involves auditing behavioral health documentation and coding for accuracy and compliance with ICD-10-CM and CPT standards. The specialist will provide actionable feedback and education to providers to improve documentation quality and support internal billing processes.
Drive complex, cross-functional initiatives to advance pod-level objectives and build scalable operational workflows from the ground up. Use data tools to extract insights and deliver end-to-end projects that improve efficiency and reliability across the organization.
Lead the technical direction of the Payment and Clearinghouse platforms to ensure reliable movement of money between patients, providers, and payers. Design fault-tolerant integrations and build scalable abstractions to enable other engineering teams to ship features safely.
Build and lead the company's procurement function from scratch, including intake processes, spend governance, and vendor selection. Manage high-stakes negotiations and implement the operational infrastructure for source-to-pay cycles across SaaS, AI, and professional services.
Architect and build intelligent ML and LLM-powered systems to review clinical documentation, detect billing risks, and measure clinical quality. Lead the technical direction and mentorship for the Payers & Outcomes engineering group as it scales.
Lead the product vision for Trust Foundations, focusing on identity quality, data safety, and proactive risk detection across the platform. Partner with legal, clinical, and engineering teams to ensure HIPAA compliance and secure data strategies for AI-assisted features.
Lead the operational execution of revenue accounting and manage a team of Senior Revenue Accountants to ensure compliant reporting under ASC 606. Partner cross-functionally to drive scalable processes, AI adoption, and audit readiness for the revenue function.
Lead high-stakes product domains by defining end-to-end strategy and shipping measurable product outcomes. Collaborate across engineering, design, and executive leadership to build scalable AI-powered systems for patients, providers, and payers.
Design and standardize the IAM lifecycle and automate provisioning and de-provisioning workflows for employee accounts. Lead the transition to a least-privilege model through the implementation of Role-Based Access Control (RBAC) and IdP integrations.
Own the full device lifecycle for macOS, Windows, and ChromeOS endpoints from procurement to retirement. Automate onboarding/offboarding flows and build device trust foundations within a HIPAA-regulated environment.
Lead the vision and roadmap for Headway's AI platform, evolving the internal AI assistant 'Eddy' into a comprehensive ecosystem of agents and skills. Partner with cross-functional teams to identify and implement high-value AI workflows that improve operational efficiency.
Establish and execute the research and publication strategy to demonstrate the impact of Headway's network through rigorous, public-facing research. Lead the clinical research function by developing roadmaps, conducting strategic analysis, and collaborating with cross-functional teams to influence corporate strategy.
You will set the technical direction for mobile codebases, own architecture planning, and mentor team members through pair programming. Additionally, you will collaborate with client stakeholders to manage project scope and ensure the delivery of high-value features.
