The Principal will own the clinical organization's operating system, including governance committee operations, OKR cycles, and clinical policy lifecycles. They will also oversee the execution of clinical programs and act as the primary administrative interface between the clinical team and cross-functional departments.
You will own the development of foundational data infrastructure to classify patient clinical profiles and measure care costs. This involves building payer-facing data products and defining the overall data strategy for the outcomes team.
The Chief of Staff will act as the primary operating layer for the Payer and Clinical teams, driving cross-functional execution and strategic alignment. You will design and facilitate leadership cadences, manage complex initiatives, and translate strategic intent into actionable goals across the organization.
You will own the end-to-end product strategy for provider client management, including scheduling, messaging, and intake workflows. Additionally, you will lead the development of AI-driven 'front desk' automation to streamline administrative tasks for mental health providers.
The Privacy Manager will oversee core privacy operations, including HIPAA compliance, state privacy laws, and vendor governance. They will also conduct privacy assessments for products and AI initiatives while managing individual rights requests and incident investigations.
The Operations Lead will manage the Patient Safety Triage Team, overseeing daily operations, clinical product launch readiness, and safety data infrastructure. They will also coordinate crisis-support vendor relationships and drive quality improvement initiatives across the organization.
You will define the strategy for search, retrieval, and ranking systems to maximize successful patient-provider matches. You will collaborate with ML engineers and data scientists to build robust evaluation platforms and resolve competing priorities across the organization.
You will provide empathetic support to providers and patients via email, live chat, and phone to resolve operational and technical issues. Additionally, you will advocate for users by identifying friction points and proposing product or process improvements.
You will lead the entire customer experience operation, including agent success, customer care, and systems, while managing a team of over 100 employees and 800 partner agents. You are responsible for setting the quality standard, driving AI integration, and managing capacity and costs to support the company's rapid growth.
The Business Development Lead will manage the full sales cycle for mid-market health system partnerships, from initial prospecting to successful launch. They will also build relationships with clinical leadership and support enterprise-level deals while mentoring the business development team.
The Senior Counsel will serve as a strategic partner to R&D teams, providing regulatory guidance on AI, data usage, and health laws. They will translate complex legal requirements into actionable tools for engineering and product teams to ensure compliance while supporting innovation.
The Revenue Operations Lead will identify and build AI-powered tools to optimize provider outreach and sales conversion. They will also deliver strategic analysis on funnel trends and pipeline health to support executive decision-making.
The Senior Associate will manage commercial KPI dashboards, competitive intelligence, and the payer reporting cycle. They will also oversee enablement infrastructure and operational workflows to support the payer partnerships team.
You will manage long-term health plan partnerships and lead contract strategy to optimize partnership success. Additionally, you will collaborate with cross-functional teams to deliver insights that inform product and operations strategy.
You will architect and own the cloud platform, ensuring scalable, self-serve infrastructure for all engineering teams. You will also lead efforts to improve deployment safety, manage capacity, and optimize cloud costs across the organization.
The Revenue Operations Manager will serve as the analytical and AI backbone for the Care Partnerships team, building performance infrastructure and AI-powered tools. They will identify opportunities to use AI for partner prioritization and account health while delivering strategic insights to drive GTM decision-making.
You will build, ship, and iterate AI-powered workflows to automate revenue operations and drive growth across provider GTM teams. Additionally, you will lead cross-functional initiatives to deploy AI-native tools and optimize business processes through data-driven insights.
You will serve as the technical anchor for the Journey team, owning the architecture of the communications engine and decision systems. You will design and evolve the platform to enable LLM-powered personalization and cross-channel orchestration at scale.
You will own the experimentation platform, designing core primitives for user assignment, exposure tracking, and identity resolution across devices. Additionally, you will act as a technical product manager to sequence the roadmap and educate teams on running trustworthy experiments.
You will own the billing platform architecture, ensuring accurate appointment billing and creating reliable financial datasets for Finance and Accounting. You will also partner with cross-functional teams to drive systemic improvements in payment reconciliation and financial reporting.
You will lead high-impact, cross-functional initiatives and act as a thought partner to product, data, and operations leaders. Additionally, you will design scalable systems, manage a growing team, and translate complex insights into actionable operational plans.
The Scheduling Lead will build, optimize, and publish contact center schedules to meet demand while balancing SLA targets and agent well-being. This role also involves managing network-wide roster data, reconciling staffing spend, and driving scheduling-optimization strategies using AI-assisted tools.
Lead the design and implementation of systems powering insurance operations, including patient identification, pricing, and claims processing. Mentor engineering team members while building scalable, data-intensive, and ML-powered platforms.
You will build and define the provider community strategy, including programming, events, and advocate infrastructure to foster engagement. Additionally, you will manage community channels and develop a content strategy that turns providers into brand champions.
The People Operations Manager will design and implement agentic workflows and automated systems to enhance HRBP effectiveness and operational efficiency. They will also manage functional org health analytics and ensure responsible AI integration within HR processes.
You will manage full-cycle technical recruiting searches, partnering with engineering leaders to source, pitch, and close high-quality candidates. Additionally, you will act as a strategic talent partner to drive predictable hiring outcomes and ensure a consistent, inclusive candidate experience.
The Senior Counsel will serve as a strategic partner to R&D teams, providing guidance on AI, data usage, and healthcare regulations. They will translate complex legal requirements into actionable tools to support innovation while mitigating regulatory risk.
The role involves managing external payer relationships and driving deal strategy to accelerate negotiated outcomes for health plan partnerships. Responsibilities include conducting market analysis, creating deal content, and managing recurring touchpoints with payer counterparts.
Lead the payer marketing function by defining the overarching positioning, narrative, and GTM plan for health plans. The role involves commercializing new payer solutions and translating clinical data into compelling outcomes narratives to drive revenue and relationship depth.
Lead the end-to-end implementation of AI-powered solutions and enablement programs to optimize Talent Acquisition workflows. Own the employee referral program and partner cross-functionally to strengthen the talent brand and scale hiring efficiency.
The Lead Brand & Creative Strategist will build Headway's first comprehensive brand strategy, defining its positioning, narrative, and visual identity. They will lead creative strategy for major campaigns and develop scalable brand systems to ensure consistency across all products and communications.
Lead full-cycle technical recruiting for engineering teams, partnering with leaders to define roles and execute hiring strategies. Act as a talent advisor to optimize the recruitment funnel and ensure a high-quality candidate experience.
The role involves designing and scaling core operational workflows to improve efficiency and quality for patients and providers. You will act as a bridge between product and data teams to implement automated, future-first solutions.
Lead high-impact technical programs for the Insurance platform, focusing on system optimization and data rearchitecture. Act as a strategic partner to engineering leadership to align technical roadmaps with business OKRs and improve operational efficiency.
Lead the development of AI-powered patient intake, therapist matching, and between-session support tools. Establish safety infrastructure, evaluation protocols, and AI-informed outcome measurements within a HIPAA-compliant environment.
Lead day-to-day accounting operations, managing a team of four to oversee month-end close and financial reporting under US GAAP. Drive the automation of accounting workflows using AI and LLMs while partnering cross-functionally to scale financial processes.
Own commercial relationships and channel strategies to expand Headway's footprint with a strategic national health plan partner. Develop senior-level relationships and create scalable commercial playbooks to increase demand and partnership stickiness.
Support health plan partnerships and external relations through relationship building, presentations, and industry conference participation. Drive innovative data analyses to prove patient outcomes and inform the strategic direction of digital clinical tools.
Drive complex, cross-functional initiatives to advance pod-level objectives and build scalable operational workflows from the ground up. Use data tools to extract insights and deliver end-to-end projects that improve efficiency and reliability across the organization.
Architect and build intelligent ML and LLM-powered systems to review clinical documentation, detect billing risks, and measure clinical quality. Lead the technical direction and mentorship for the Payers & Outcomes engineering group as it scales.
Lead high-stakes product domains by defining end-to-end strategy and shipping measurable product outcomes. Collaborate across engineering, design, and executive leadership to build scalable AI-powered systems for patients, providers, and payers.
Lead the vision and roadmap for Headway's AI platform, evolving the internal AI assistant 'Eddy' into a comprehensive ecosystem of agents and skills. Partner with cross-functional teams to identify and implement high-value AI workflows that improve operational efficiency.
