The Resident Support Team Lead manages frontline support queues, handles complex escalations, and ensures adherence to service level agreements. They also provide floor support, conduct performance coaching for agents, and collaborate with cross-functional teams to improve operational workflows.
Lead complex, high-ambiguity design initiatives for the receipt and rewards experience while ensuring a cohesive user journey. Partner with cross-functional teams including Product, Engineering, and Data Science to balance user needs with technical and business constraints.
The Platform Integrity Operations Coordinator will develop and maintain SOPs and workflows to ensure consistent fraud detection and response. They will also analyze operational data to identify process gaps and coordinate cross-functional improvements across the organization.
The Recruiting Coordinator will manage interview scheduling and logistics while serving as a primary point of contact for candidates. They will also support recruiters and hiring managers to ensure a seamless and efficient interview process.
Fraud analysts are responsible for reviewing user accounts and transactions to identify fraudulent behavior using internal tools. They must maintain high quality standards, adhere to SOPs, and escalate cases that fall outside defined guidelines.
The associate will handle a high volume of inbound and outbound customer calls, emails, and claims inquiries while maintaining Fetch operating standards. They will act as a brand ambassador to ensure customer satisfaction and collaborate with the team to improve workflows.
The Senior Director of Benefits will design and oversee the company's multi-year benefits and wellness strategy while managing financial risks and compliance. They will lead a team to build scalable infrastructure and act as a strategic advisor to senior leadership regarding total rewards and company planning.
The Senior Creative Strategy Manager develops insight-led commercial narratives and creative strategies to drive revenue for Fetch's largest brand partners. This role also leads the commercialization of new platform capabilities and mentors junior team members to elevate creative output.
You will own the measurement, modeling, and forecasting of member retention to drive strategic decisions regarding lifecycle communications and channel quality. You are responsible for establishing data definitions and defending retention insights to the executive team.
The Actuarial Data Scientist will develop predictive pricing models and monitor rating plan performance to ensure profitability and growth. They will also support rate filings, conduct risk segmentation, and communicate complex actuarial findings to senior leadership.
The Deal Desk Operations Manager will oversee operational governance for complex revenue agreements, ensuring accurate billing, revenue recognition, and system compliance. They will also lead cross-functional collaboration between Sales, Finance, and Systems teams while managing offshore operational resources.
You will define and drive the product strategy and roadmap for Fetch Play, focusing on user acquisition, engagement, and retention. You will also partner with cross-functional teams to build scalable product capabilities and improve reward economics.
The VP, Industry Lead will manage a team of sales and account professionals to drive revenue growth and maintain strong partner relationships. They are responsible for executing client acquisition strategies, overseeing sales quotas, and operationalizing long-term goals across the retail industry portfolio.
The Staff Data Scientist will lead analytical and scientific strategy for the Play business, partnering with cross-functional leaders to drive product strategy and growth. They will develop predictive models, oversee experimentation, and mentor team members to ensure high-impact analytical outcomes.
You will design and operate scalable backend services, APIs, and data pipelines to provide context for agentic platforms. You will also own the end-to-end lifecycle of data systems, from ingestion and modeling to retrieval and serving.
The Regional Shelter Sales Manager is responsible for driving sales growth within the East Coast territory by managing a team of 10-12 Shelter Sales Agents. They will develop relationships with shelter leadership, oversee administrative tasks, and ensure sales targets are met through effective coaching and territory management.
You will lead the long-term experience direction for discovery and earning surfaces, ensuring they function as a cohesive and rewarding system. You will partner with product and engineering leaders to define strategy, establish design frameworks, and drive measurable improvements in user engagement and retention.
The Regional Shelter Sales Manager is responsible for driving sales growth within the Central U.S. territory by managing a team of Shelter Sales Agents and building relationships with shelter leadership. They will oversee territory administration, meet new business targets, and ensure the team effectively communicates the value of Fetch pet insurance.
The Account Director leads client relationships to drive retention and revenue growth through strategic campaigns and executive-level engagement. They are responsible for managing partner deliverables, optimizing performance using data, and mentoring team members while adopting AI-enabled workflows.
The Lead Analyst will serve as a senior analytical partner to performance marketing teams to evaluate effectiveness and diagnose performance trends. They will also design and analyze experiments while building scalable reporting frameworks to drive data-informed decision-making.
The Partner Director is responsible for driving client outreach, managing complex sales cycles, and converting prospects into long-term strategic partnerships. They will also leverage AI-driven tools to forecast revenue, optimize performance, and mentor team members on strategic sales processes.
The Senior Analyst will own financial models related to user dynamics, LTV/CAC, and unit economics while managing the underlying data infrastructure. They will partner with the Growth team to translate performance data into strategic insights for senior leadership and investors.
The National Account Executive will manage and expand relationships with national customers to drive revenue growth and regional adoption. They will collaborate with internal teams to implement sales strategies, troubleshoot customer issues, and deliver product demonstrations.
The Partner Director is responsible for driving client outreach, managing complex sales cycles, and securing long-term revenue commitments. They will also mentor team members, shape AI-enabled sales strategies, and collaborate cross-functionally to grow strategic partnerships.
The Regional Implementation Manager is responsible for launching new valet trash service communities, including equipment procurement, staff orientation, and system configuration. They ensure successful stabilization of new sites through cross-functional coordination and process improvement before handing off to field operations.
The Director of Strategic Finance will own the financial framework for Fetch's points economy and product experimentation. This includes managing cost modeling, forecasting, and investment allocation to maximize user value and ROI.
The Go-To-Market Manager will oversee the operational execution and scaling of the Mobile App Campaign business by managing campaign lifecycles and cross-functional workflows. They will serve as the central point of coordination between Sales, Product, Tech, and external partners to ensure successful campaign launches and performance.
The Senior Data Scientist will architect and operationalize production-ready models to drive product strategy, personalization, and business growth. They will partner cross-functionally to transform complex datasets into actionable insights through experimentation and predictive modeling.
Design and improve machine learning models for ad ranking, relevance, and optimization while managing production inference systems. Collaborate with cross-functional teams to translate user experience gaps into measurable ML improvements using active learning and LLM-assisted workflows.
The Director of Information Security is responsible for the end-to-end execution of the company's security program, including vulnerability management, incident response, and security architecture. They will lead and grow the security team while representing security interests to executives, auditors, and customers.
The Director of Tax will build and own the company's end-to-end tax function, establishing strategy, processes, and controls for federal, state, and local tax obligations. They will manage corporate income tax provisions, compliance, and audits while partnering with internal teams to ensure tax readiness and scalability.
The Director of Marketing Insights will define the long-term vision and operating model for marketing intelligence, integrating behavioral data and cultural signals to inform business strategy. This leader will partner across various marketing functions to translate complex data into actionable recommendations that influence positioning, investment, and growth.
The Partner Manager is responsible for reactivating lapsed clients and expanding existing partnerships through proactive sales outreach and proposal development. They will manage revenue targets, maintain pipeline hygiene in Salesforce, and collaborate with internal teams to deliver data-backed campaign strategies.
You will lead the technical direction for CI/CD systems and developer infrastructure to improve software delivery speed and reliability. This involves designing scalable pipelines, optimizing build performance, and mentoring engineers to foster a high-performance platform engineering culture.
The Manager of IT Operations is responsible for leading the IT operations team, managing service desk performance, and overseeing the operational backlog. They will also handle vendor relationships, incident escalations, and provide strategic coaching to team members to ensure operational efficiency.
You will own the legal strategy for product and data surfaces, partnering with engineering, AI, and GTM teams to guide product development. You will also build scalable legal frameworks and provide actionable risk mitigation advice to senior leadership.
The role involves owning identity and access management systems, including Okta and Atlassian platform administration, to ensure secure and scalable operations. You will design and implement automated workflows for provisioning and access governance while partnering with security teams to mitigate identity-related risks.
You will design and evolve high-throughput, low-latency backend systems for the advertising platform while setting technical standards across multiple teams. The role involves solving complex, high-ambiguity problems and mentoring senior engineers to ensure operational excellence and system reliability.
You will own the architecture and long-term engineering strategy for the Ads platform, designing high-throughput, low-latency systems. Additionally, you will drive fundamental technical shifts, mentor senior engineering staff, and solve complex cross-organizational problems.
The Regional Shelter Sales Manager is responsible for driving sales growth within their assigned territory by managing and developing a team of shelter sales agents. They will build strong relationships with shelter leadership and adoption teams while ensuring sales targets are met.
The Director of Procure-to-Pay will own the full P2P lifecycle, including procurement, accounts payable, and travel & expense functions. They will build the procurement department from the ground up while managing existing teams and implementing new systems.
The Performance Marketing Manager will lead the planning, execution, and optimization of Apple Search Ads and Google App Campaigns to drive user acquisition. They will also design experimentation roadmaps and collaborate with creative teams to enhance ad performance across search and owned channels.
The Events Manager will lead the planning and execution of high-profile executive, proprietary, and internal events to support business growth and brand awareness. They will manage end-to-end event experiences, including budget oversight, vendor coordination, and cross-functional collaboration.
Manage the end-to-end deployment and ongoing delivery of data licensing partnerships by coordinating between external partners and internal technical teams. Translate commercial requirements into actionable implementation plans while monitoring performance, data quality, and partner health.
The Director will act as a strategic partner to revenue leaders, driving growth initiatives and operationalizing product strategies. They will perform in-depth data analysis to provide actionable recommendations and ensure cross-functional execution across the Data and Expanded Core verticals.
The Senior Account Manager leads client relationships and engagements to drive retention and revenue growth through individual and pod quota ownership. They are responsible for developing campaign strategies, managing client onboarding, and leveraging AI-enabled tools to optimize performance and deliver actionable insights.
The Senior Program Manager will build and improve planning and performance systems to enable effective operations within Product and Marketing. They will design AI-enabled workflows and reporting infrastructure to drive organizational scale and decision-making.
The Senior Partner Director will drive revenue by converting prospects into long-term strategic partnerships and managing complex sales cycles. They will also mentor team members and integrate AI-driven strategies into the sales process to optimize performance and forecasting.
The Staff Data Scientist will define and own the company-wide measurement framework, causal reasoning strategy, and strategic modeling roadmap. They will also lead scientific governance, establish semantic standards, and mentor the organization to raise the overall scientific maturity.
You will architect and evolve data platform systems, including pipelines and delivery infrastructure, to support Fetch's AI-first initiatives. You will also lead cross-team technical initiatives, mentor junior engineers, and drive improvements in system reliability and developer efficiency.
The Staff Program Manager will define and own the data governance model, semantic layer, and analytics strategy for People Experience. This role involves both high-level strategic planning and hands-on technical execution, including writing SQL and building data models to support organizational decision-making.
You will design and evolve the ML infrastructure supporting personalization, search, and ranking systems at consumer scale. You will also lead cross-functional initiatives to define architectural standards and mentor senior engineers to elevate technical execution.
You will design and build core developer tools, SDKs, and infrastructure to improve engineering velocity and quality across the company. You will also lead architectural decisions and mentor senior engineers to drive operational excellence and system-level thinking.
You will lead a team of analysts to provide actionable insights across commerce and shoppable experiences, partnering with cross-functional stakeholders to drive product and business outcomes. The role involves managing analytical delivery, overseeing experimentation, and developing team members to ensure high-quality data-driven decision-making.
The Senior Data Scientist will own complex analytical frameworks and measurement strategies to inform product and business decisions. They will collaborate cross-functionally to translate ambiguous business questions into actionable data-driven recommendations.
The Partner Director is responsible for driving new business acquisition, managing complex sales cycles, and building strategic partnerships. They will leverage AI-driven tools to forecast revenue, optimize sales processes, and provide data-backed recommendations to executive-level clients.
You will lead and grow a team focused on improving developer productivity by building internal platforms, tooling, and 'golden paths'. You will partner with cross-functional teams to identify friction in the software delivery lifecycle and implement high-leverage improvements.
The Staff AI Evaluation Lead will own and architect scalable automation and evaluation programs to ensure high-quality performance across AI and LLM systems. They will define quality standards, establish metric definitions, and drive cross-functional alignment to improve system performance and durability.
You will build and maintain Android features for gameplay and rewards while collaborating with cross-functional teams to ensure high-quality user experiences. Additionally, you will integrate partner APIs and optimize app performance to drive user engagement and rewards redemption.
The Director of Trust & Safety Detection and Intelligence will lead the strategy and execution of fraud detection and threat intelligence systems to protect the platform. They will oversee complex investigations and partner with cross-functional teams to implement durable anti-abuse solutions and improve enforcement quality.
The Partner Director is responsible for driving client outreach and converting prospects into long-term strategic partnerships to meet revenue quotas. The role involves leveraging AI-driven tools for storytelling, forecasting, and optimizing sales processes across the food vertical.
Lead the development of predictive pricing models, price elasticity curves, and risk segmentation to drive profitability. Manage rate filings, regulatory responses, and the monitoring of rating plan performance and customer lifetime value.
Lead and develop a team of machine learning engineers to build and scale capabilities for the Ad Platform. Translate business strategy into technical roadmaps to improve advertiser outcomes and marketplace performance.
Own and deliver Android features for rewards discovery and shoppable content while integrating partner APIs and marketing technology. Collaborate with cross-functional teams to optimize user flows and improve engagement metrics within the Fetch ecosystem.
Own and deliver Android features for rewards discovery and shoppable content within the Fetch app. Collaborate with cross-functional teams to integrate partner APIs and optimize e-commerce flows for better user engagement.
Lead the development of an AI-native ad platform focusing on the operational foundation, including billing, invoicing, and financial integrations. Define the advertiser reporting experience and fraud prevention strategies to ensure scalable and secure transactions.
Lead design efforts to improve the Fetch app experience, focusing on growth and retention features. Collaborate with product and engineering leads to launch features and influence organizational design decisions.
Lead the vision, strategy, and roadmap for Fetch's referral growth engine to increase Monthly Active Users (MAU). Own the end-to-end referral lifecycle, designing scalable loops and incentive systems using AI and behavioral data.
Lead the creative development of integrated marketing campaigns, product launches, and brand initiatives across various digital and physical channels. Collaborate with cross-functional partners to build scalable design frameworks and mentor junior designers to elevate overall team quality.
Lead a team of sales and account professionals to drive revenue growth and manage key partnerships within the Food & Beverage industry. Oversee client acquisition and retention strategies while collaborating cross-functionally to ensure partner success.
Manage mid-market client relationships to drive retention and revenue growth through strategic account management and campaign delivery. Leverage AI-enabled tools to optimize client performance, reporting, and operational efficiency.
Manage the full sales cycle from prospecting to closing to drive revenue through strategic partner relationships. Leverage AI tools to optimize pipeline hygiene, research, and data-backed recommendations for partners.
The Partner Manager supports client outreach, prospecting, and proposal creation to drive revenue through individual and pod quota ownership. The role involves leveraging AI tools for research and efficiency while collaborating with Account Managers to expand strategic partnerships.
Lead client relationships and engagements to drive retention and revenue growth through individual and pod quota ownership. Manage campaign setup, performance tracking, and the delivery of strategic insights using AI-enabled tools.
Manage the full sales cycle from outreach to close to drive revenue through mid-market partnerships. Leverage AI-enabled tools to optimize prospecting, pipeline hygiene, and data-backed recommendations for partners.
Lead the technical direction and execution of high-impact iOS initiatives to drive user growth and business outcomes. Architect scalable mobile experiences while mentoring senior engineers and shaping long-term technical strategy.
Own the roadmap and technical architecture for Fetch's ad serving infrastructure, focusing on real-time delivery, pacing, and frequency capping. Lead the migration to a unified ad server and standardize mobile event logging to optimize advertiser outcomes.
Drive revenue by converting prospects into long-term strategic partnerships through complex sales cycles and executive-level relationship building. Lead the integration of AI-driven tools into sales processes, forecasting, and strategic playbooks while mentoring other sellers.
Serve as the technical lead for an ML team focusing on personalization, relevance, and ranking. Own the end-to-end architecture, from model training and evaluation to deployment and scaling in production.
Lead high-impact growth and retention initiatives to increase Monthly Active Users and user lifetime value. Define the product strategy and roadmap while leveraging AI to create personalized user experiences and optimize the app's Day 1 experience.
Lead a team to execute financial budgeting, planning, and performance tracking for the revenue organization. Partner with department leaders to guide financial strategy and optimize company performance to support growth.
You will design, build, and maintain high-quality features for the iOS application while collaborating with cross-functional teams. Additionally, you will contribute to technical architecture, improve app performance, and mentor other engineers to ensure high standards of code quality.
The Principal Engineer will architect and scale growth platforms powering core engagement experiences like loyalty mechanics and notifications, ensuring reliability for millions of users. They will also lead system design, define technical strategy, and drive cross-team alignment to translate business growth goals into scalable technical systems.
The Senior Product Designer will lead efforts within a focused team to measurably improve people’s lives by taking ownership and significantly impacting the final product experience within the Fetch app. Responsibilities include leading design critiques, influencing team decisions, exploring new opportunities, and launching features into production within the first year.
Manage a high volume of complex customer retention interactions, serving as a subject matter expert in negotiation and value-based selling to drive renewal decisions. Lead by example in performance, partner with leadership on new strategies, and support training initiatives by sharing insights and best practices.
