Senior Project Manager, IT

About the Role:

• Give teams a single, reliable operating rhythm for planning, tracking, and delivering work.
• Surface risks, dependencies, and blockers early and drive them to resolution.
• Maintain an accurate, current roadmap and give leadership clear visibility into progress and tradeoffs.
• Free team leads and managers from coordination and reporting overhead so they can focus on technical direction and people leadershi

Role Responsibilities: 

• Organize work across teams: define scope, milestones, owners, and timelines, and keep projects on track through regular check-ins and clear accountability.
• Run team cadences such as planning, stand-ups or status syncs, backlog reviews, and retrospectives.
• Identify, track, and escalate risks, blockers, and cross-team dependencies, and drive them to resolution with the right owners.
• Hold teams accountable to commitments in a way that is direct, constructive, and collaborative.
• Run intake and prioritization of new requests, and help leaders make tradeoffs explicit when demand exceeds capacity.
• Build and maintain the IT Operations and Information Security roadmap, translating strategic priorities into sequenced, resourced plans.
• Partner with leads and managers on capacity planning and sequencing, and flag when commitments exceed available capacity.
• Keep the roadmap current as priorities change, and communicate changes and their impact.
• Establish and continuously improve lightweight planning and delivery processes, with the minimum structure needed to work well.
• Produce recurring executive reporting covering progress against roadmap, key risks, decisions needed, and outcomes delivered.
• Prepare materials for leadership reviews, planning cycles, and cross-functional forums.
• Give stakeholders proactive, accurate updates so there are no surprises.
• Turn complex technical status into clear, concise summaries for non-technical audiences.
• Write and distribute project communications, including launch notices, status updates, and stakeholder announcements.
• Create and maintain project documentation such as plans, decision logs, meeting notes, runbooks, and process guides.
• Keep project trackers, dashboards, and shared workspaces accurate and easy to navigate.
• Use automation and AI-assisted tooling where it reduces manual reporting and documentation effort.

Minimum Requirements:

• 7+ years of project or program management experience, including managing delivery of cross-functional technical work.
• Demonstrated experience building and maintaining roadmaps and reporting to senior leaders or executives.
• Proven ability to keep multiple teams and projects on track, and to raise and resolve blockers without formal authority.
• Strong written communication: able to produce clear status updates, executive summaries, and documentation quickly and accurately.
• Comfort working with engineers and technical concepts well enough to ask the right questions and spot risk, without needing to be the deepest technical expert.
• Proficiency with project and work-tracking tools (for example Jira, or similar) and with presentation and documentation tools.
• Willingness to work across the full scope of the role, including hands-on communications and documentation.

Preferred Requirements:

• PMP, CSM, or similar certification, or equivalent experience.
• Experience in Agile or Kanban environments, and knowing when to apply each.
• Experience supporting a technical organization such as engineering, data, or IT.
• Experience establishing planning and reporting processes in a team that did not previously have them.
• Experience using AI tools or automation to streamline reporting and documentation.