The Customer Service Representative will serve as the primary point of contact for incoming customer calls and emails, providing exceptional support and product information. They will also handle account maintenance, resolve troubleshooting requests, and collaborate with internal teams to ensure compliance and high-quality service.
The Commercial Lending Assistant provides comprehensive support to lenders by managing the loan process from origination through closing and ensuring documentation accuracy. They also act as a primary point of contact for borrowers and internal stakeholders while maintaining portfolio health and compliance.
The People Attraction Concierge serves as the administrative backbone for the People Attraction department, managing candidate documentation, assessments, and communication. They are responsible for maintaining organized filing systems, tracking recruiting efforts, and providing general HR support across the organization.
The SBA Loan Processor/Closer acts as the primary liaison between the BDO, borrower, and the SBA to manage the loan application pipeline from submission to closing. They ensure all loan files meet SBA and bank standards while facilitating due diligence and funding coordination.
The System Administrator will manage and maintain critical on-premises and cloud-based infrastructure, including servers, virtualization, and identity management systems. They will also lead incident response, ensure regulatory compliance, and provide technical leadership and documentation for organizational systems.
The Quality Assurance Officer will lead SBA quality control efforts to ensure lending activities are accurate, compliant, and well-documented. They will identify operational risks, provide corrective action recommendations, and support internal and external audits.
The Commercial Solutions Banker will manage the onboarding process for new commercial clients and provide ongoing support for digital treasury services. They will serve as a primary point of contact for technical inquiries while ensuring operational excellence and regulatory compliance.
The Deposit Operations Advanced Specialist will manage daily transaction processing including ACH, wires, and card activity while supporting system conversions. They will also resolve operational exceptions and provide backup support for treasury management services.
Oversee all business functions related to Deposit and Treasury Management Operations, including onboarding, wires, ACH, and core system processing. Partner with senior leadership to ensure operational efficiency, risk management, and support for bank growth.
Serve as the primary subject matter expert for the Bank's Jack Henry Silverlake and Finastra core systems, managing administration, optimization, and strategic enhancements. Partner with senior leadership and Marketing to develop and implement new banking products and ensure operational efficiency.
Lead and strengthen the enterprise risk management program by identifying, assessing, and mitigating operational, financial, and compliance risks. Supervise a Risk Analyst and provide critical risk reporting and guidance to senior leadership and the Board of Directors.
Lead the design, implementation, and optimization of enterprise-wide automated workflows on the Jack Henry Silverlake Core System. Collaborate with cross-functional teams to translate business requirements into technical specifications and ensure regulatory compliance.
Generate new SBA 7(a) and 504 loan opportunities through internal and external referral networks. Structure compliant lending solutions, conduct initial underwriting, and manage the loan process from proposal to closing.
Serve as the primary point of contact for solar installer partners, providing support and training on the OneEthos and Bodhi platforms. Monitor partner health and resolve operational issues to ensure a seamless loan application pipeline.
Process high-volume residential clean energy loan applications while ensuring strict adherence to internal policies and regulatory standards. Manage the digital customer experience through proactive communication, documentation gathering, and identifying cross-sell opportunities for bank solutions.
Manage diverse loan portfolios including consumer solar and SBA-guaranteed accounts to optimize recovery rates for delinquent accounts. Ensure strict adherence to internal policies and external regulations while maintaining professional borrower engagement and documentation.
Oversee the day-to-day servicing of commercial and consumer loan portfolios while ensuring operational excellence and regulatory compliance. Act as a key liaison between leadership and staff to drive process improvements and manage team performance.
Provide strategic legal counsel and manage commercial, real estate, and SBA litigation and transactions for a growing bank. Lead collection efforts and oversee multi-state litigation while ensuring regulatory compliance and sound corporate governance.
The Chief Credit Officer oversees credit risk management, lending operations, and the implementation of credit policies to maintain a high-quality loan portfolio. This role involves strategic leadership, regulatory compliance, and collaboration with senior executives to achieve the bank's financial and mission-driven goals.
The Director of ESOP Lending is responsible for originating and managing ESOP and employee ownership lending relationships while serving as a primary client-facing lead. This role involves developing a national pipeline, structuring complex financial deals, and maintaining long-term client relationships.
The Commercial Banker will lead the Executive Chairman's opportunities team while managing a personal portfolio to meet deposit, fee income, and commercial lending goals. Responsibilities include business development, loan structuring, portfolio health monitoring, and providing superior advisory services to clients.
