Build and maintain Caylent’s internal AI-native platform, including Python and Terraform backend services, AWS Bedrock-based generative and agentic AI capabilities, and React/Vite interfaces. Improve cloud-native service reliability and performance while collaborating with internal stakeholders to automate processes and enhance operational efficiency.
Design and maintain Python backend services and Terraform-managed cloud infrastructure, while building GenAI and agentic platform capabilities on AWS Bedrock. Contribute to React/Vite interfaces and collaborate with internal stakeholders to improve operational efficiency, automate processes, and ensure services are scalable, performant, and reliable.
Design and maintain Python backend services and Terraform-managed cloud infrastructure, while building GenAI and agentic platform capabilities on AWS Bedrock. Contribute to React/Vite interfaces and collaborate with engineers and stakeholders to improve internal tools, automate processes, and ensure services are scalable, reliable, and aligned with business needs.
The Senior HRBP acts as a strategic advisor to senior leaders, focusing on organizational design, workforce planning, and leadership capability. The role involves leveraging AI tools to streamline HR workflows and provide data-driven insights to support business growth and organizational health.
The Senior HR Business Partner acts as a strategic advisor to senior leaders, focusing on organizational design, workforce planning, and leadership capability. They leverage AI tools to streamline HR workflows and provide data-driven insights to support business growth and organizational health.
Lead client engagements and cross-functional teams in designing and implementing secure, reliable, scalable AWS architectures, including cloud modernization, infrastructure as code, and automation. Build observability and monitoring solutions, establish operational runbooks, guide continuous improvement, and mentor teams while engaging clients and contributing to technical thought leadership.
The administrator will support the strategic design, implementation, and optimization of internal Salesforce and Certinia environments. They will manage user permissions, perform system maintenance, and collaborate cross-functionally to enhance business productivity and data integrity.
The administrator will support the strategic design, implementation, and optimization of internal Salesforce and Certinia environments. They will collaborate cross-functionally to ensure system scalability, data integrity, and alignment with business objectives.
The administrator will support the strategic design, implementation, and optimization of internal Salesforce and Certinia environments. They will collaborate cross-functionally to ensure system scalability, data integrity, and alignment with business objectives.
The Business Analyst will lead discovery workshops to translate contact center requirements into functional specifications and AI-driven process improvements. They act as the primary liaison between customer stakeholders and the delivery team, managing documentation, UAT, and project governance.
The Business Analyst will lead discovery workshops to translate contact center requirements into functional specifications and AI-driven process improvements. They act as the primary liaison between customer stakeholders and the delivery team, managing documentation, UAT, and project governance.
The Business Analyst leads discovery workshops to translate contact center requirements into functional specifications and AI-driven process improvements. They serve as the primary liaison between stakeholders and the delivery team, managing documentation, UAT facilitation, and project governance.
You will own the architecture of high-performance, real-time web applications on AWS from discovery through production launch. You will lead technical discovery, define frontend and edge architecture, and mentor engineering teams while maintaining a hands-on role in the code.
Lead the product workstream for client engagements by assessing current operations, designing future-state product development lifecycles, and coaching teams on AI-assisted workflows. You will also define and refine agentic IP and tooling while contributing to internal methodology and pre-sales efforts.
Lead the product workstream for client engagements by assessing current operations, designing future-state product development lifecycles, and coaching teams on AI-assisted workflows. You will also define and refine agentic tooling, contribute to internal methodology, and support pre-sales efforts.
The Customer Experience Manager will drive customer satisfaction by collecting and analyzing feedback to generate actionable business insights. They will also facilitate customer review meetings and present findings to leadership to influence strategic decision-making.
The Customer Experience Manager will coordinate customer engagement and data collection to drive satisfaction initiatives. They will analyze quantitative and qualitative feedback to provide actionable insights and strategic reporting to leadership.
The Customer Experience Manager will drive customer satisfaction by collecting and analyzing feedback to generate actionable business insights. They will also be responsible for presenting these findings to leadership to influence strategic decisions and improve customer loyalty.
The Senior Project Manager will lead the end-to-end delivery of Amazon Connect implementations, managing project plans, budgets, and client relationships. They will coordinate cross-functional technical teams to ensure successful deployment of cloud-based contact center solutions.
The Senior Project Manager will lead the end-to-end delivery of Amazon Connect implementations, managing project plans, budgets, and cross-functional teams. They will serve as the primary point of contact for clients, ensuring successful project execution while coordinating technical requirements with architects and engineers.
The Principal Data Architect will lead the design and implementation of complex cloud-based data solutions for clients. They will also define strategic roadmaps, act as a data engineering SME, and provide technical guidance to the engineering team.
The Principal Data Architect will lead the design and implementation of complex cloud-based data solutions while defining strategic roadmaps for clients. They will also serve as a data engineering subject matter expert, providing technical guidance and performing interviews for engineering candidates.
The Principal Data Architect will lead the design and implementation of complex cloud-based data solutions for clients. They will also define strategic roadmaps, act as a data engineering SME, and provide technical guidance to the engineering team.
Lead client engagements and provide thought leadership on scalable cloud architecture and operational guidance. Oversee cross-functional implementation teams to deliver advanced cloud solutions, including re-platforming and refactoring efforts.
The Senior Cloud Engineer will work with architects and delivery managers to implement advanced AWS cloud solutions for a diverse customer base. Responsibilities include building scalable architectures, managing observability, and enforcing software development lifecycle standards.
The Senior Cloud Engineer will collaborate with architects and delivery managers to design and implement scalable AWS cloud solutions for a diverse client base. They are responsible for building cloud-native architectures, managing observability, and enforcing software development lifecycle standards.
The Senior Cloud Architect will lead client engagements to design and implement scalable, secure, and cost-efficient cloud solutions using AWS services. They will also provide technical leadership, mentor team members, and drive continuous improvement through automation and Infrastructure as Code.
The Senior Cloud Engineer will collaborate with architects and delivery managers to implement and manage AWS cloud solutions for a diverse customer base. Responsibilities include designing scalable architectures, maintaining observability, and automating infrastructure while supporting 24/7 operations.
The Senior Cloud Architect will lead client engagements to design and implement scalable, secure, and cost-efficient cloud solutions on AWS. They will also provide technical leadership, mentor team members, and drive continuous improvement through automation and observability.
The Operations Analyst will manage day-to-day operational activities, including workforce planning, capacity management, and resource allocation. They will partner with cross-functional teams to translate business demand into actionable staffing recommendations and drive operational improvements.
The Operations Analyst will manage day-to-day operational activities, including workforce planning, capacity management, and resource allocation. They will partner with cross-functional teams to translate business demand into actionable staffing plans and drive operational efficiency.
The Operations Analyst will manage day-to-day operational activities, including workforce planning, capacity management, and resource allocation. They will partner with cross-functional teams to translate business demand into actionable staffing plans and drive operational efficiency.
The Security Engineer will improve Caylent's security and compliance posture across AWS and SaaS environments while managing vulnerability processes. They will also design security assessments, develop automated security tests, and provide guidance to development teams on threat modeling and risk mitigation.
The Security Engineer will improve Caylent's security and compliance posture across AWS and SaaS environments while managing vulnerability processes. They will also design security assessments, develop automated testing rules, and provide technical guidance to development teams.
The Security Engineer will improve Caylent's security and compliance posture across AWS and SaaS environments while managing vulnerability processes. They will also design security architecture, develop automated security tests, and provide guidance to development teams on threat modeling and risk mitigation.
Lead software development project teams to deliver AI-first, production-ready solutions for large-scale enterprise clients. Manage technical requirements, architectural decision-making, and client communication to ensure successful project delivery.
Lead software development project teams to deliver AI-first, production-ready solutions for complex enterprise clients. Manage technical requirements, architectural decision-making, and client communication while mentoring engineering staff.
Lead software development project teams to deliver AI-first, production-ready solutions for complex enterprise clients. Manage technical requirements, architectural decision-making, and stakeholder communication throughout the project lifecycle.
The Sales Development Representative will initiate outbound campaigns and generate new business by prospecting potential clients. They will also schedule high-quality meetings for the sales team and follow up with interested leads.
The Forward Deployed AI Lead acts as the strategic and architectural lead on AI engagements, mapping business value to AI outcomes. They guide executive stakeholders through adoption while directing the technical implementation work of Forward Deployed Engineers.
The Forward Deployed AI Lead acts as the strategic and architectural lead on AI engagements, mapping AI outcomes to business value and guiding executive stakeholders. They partner with engineers to deliver AI solutions while identifying expansion opportunities and building long-term client relationships.
The Senior Forward Deployed Engineer owns the full client relationship from discovery through close, managing technical architecture and delivery independently. They are responsible for building production-grade AI solutions, managing scope, and contributing reusable IP back to the practice.
The Senior Forward Deployed Engineer owns the full client relationship, including discovery, architecture, and delivery of AI-native solutions. They are responsible for managing scope, surfacing risks, and ensuring the delivery of maintainable software or automations.
The Senior Forward Deployed Engineer owns the full client relationship from discovery through close, managing architecture decisions and delivery independently. They are responsible for scoping work, identifying expansion opportunities, and ensuring the delivery of maintainable, high-quality AI and cloud solutions.
The Data Architect is responsible for designing enterprise-scale data solutions and guiding technical direction within client engagements. They ensure high standards of performance, security, and scalability while producing architectural documentation and roadmaps.
Lead the architecture and technical delivery of Amazon Connect and AI agent solutions while managing technical risk and project objectives. Provide technical leadership to a team of engineers and architects to ensure high-quality delivery aligned with business outcomes.
Lead the architecture and technical delivery of complex Amazon Connect and AI agent solutions for customers. Manage technical teams, ensure alignment with business outcomes, and provide expert guidance on AI-native contact center transformations.
The Sales Development Representative will initiate outbound campaigns and generate new business opportunities for the sales team. They will also schedule high-quality meetings and follow up with potential customers interested in company services.
Build and implement enterprise contact center transformations using Amazon Connect, Generative AI, and serverless AWS architectures. Develop AI agents, custom agent tooling, and infrastructure as code while collaborating directly with customer engineering teams.
Build and implement enterprise contact center transformations using Amazon Connect, AI agents, and serverless AWS architectures. Develop AI-native self-service experiences and custom agent tooling while collaborating directly with customer engineering teams.
Build and implement enterprise contact center transformations using Amazon Connect, Generative AI, and serverless AWS architectures. Develop AI agents, custom agent tooling, and scalable infrastructure while collaborating directly with customer engineering teams.
Lead a team of ML engineers and architects while managing high-impact customer engagements and pre-sales activities. Responsible for hiring, people development, and defining the technical architecture for production ML systems on AWS.
You will lead a team of ML engineers and architects while managing hiring, performance, and professional development. Additionally, you will serve as a senior technical authority on customer engagements, driving architecture, pre-sales, and delivery of complex AI/ML solutions.
The role involves leading a team of ML engineers and architects while managing hiring, performance, and professional development. Additionally, the manager will lead complex customer engagements, shape technical architecture, and drive pre-sales activities.
The role involves leading a team of ML engineers and architects while managing hiring, performance, and professional development. Additionally, the manager will lead complex customer engagements, shape technical architecture, and drive pre-sales efforts.
The role involves leading a team of ML engineers and architects while managing hiring, performance, and professional development. Additionally, the manager will lead complex customer engagements, shape technical architecture, and drive pre-sales efforts.
