The Customer Success Manager is responsible for driving platform adoption, retention, and expansion by managing post-sales relationships and ensuring customers realize value from ArmorCode's security solutions. They act as a trusted advisor to stakeholders, designing automated workflows and facilitating communication between the customer and internal product and support teams.
The role involves identifying high-potential customers and implementing multi-channel outreach strategies to arrange meetings with key decision-makers. You will lead technical presentations and discovery phases while collaborating with marketing and regional stakeholders to drive business growth.
You will lead and grow a team of QA engineers, overseeing quality strategy and ensuring shift-left practices across development pods. You are responsible for architecting agentic QA workflows that autonomously handle test generation, execution, and triage.
The Sales Operations Manager will serve as the operational backbone for the sales organization, managing Salesforce data, analytics, and user governance. They will also oversee the end-to-end Deal Desk process and support channel operations to drive effective partner execution.
