The Manager of Risk and Disputes oversees the Dispute Defense team to ensure effective chargeback resolution and minimize financial risk. They are responsible for managing team workflows, reporting on performance metrics, and leveraging AI to automate and improve operational processes.
8am
12 Remote Job Openings at 8am
The Customer Onboarding Manager ensures new customers successfully transition to the DocketWise immigration case management software. They lead the onboarding experience, manage project deadlines, and maintain proactive outreach during the first 90 days post-live.
Design and execute performance test suites for a microservices-based SaaS platform on AWS to identify system risks. Define performance KPIs and collaborate with Platform and Security teams to optimize system behavior and stability under load.
Lead the onboarding process for new customers transitioning to DocketWise software to ensure long-term success and value realization. Manage customer inquiries via phone and email while partnering with Sales and Product teams to optimize onboarding best practices.
Lead a team of Quality Engineers in Agile squads, managing hiring, coaching, and resource allocation. Own the overall quality outcomes, enforce release readiness standards, and integrate AI-driven testing agents into the production fleet.
Own the end-to-end flow automation strategy for the SaaS Platform, focusing on critical user journeys and API contract coverage. Integrate automated tests into CircleCI quality gates to ensure fast and trustworthy releases.
You will automate deployment, monitoring, and management for AWS cloud-based infrastructure while developing internal tooling to improve developer productivity. Additionally, you will maintain CI/CD pipelines and collaborate with teams to ensure platform availability and stability.
The Senior Quality Engineer will champion product quality by advocating for the customer experience, designing comprehensive test strategies for complex features, and identifying risks early in the development lifecycle. Responsibilities also include validating APIs, integrations, data pipelines, and driving quality improvements through process definition and automation collaboration.
The role involves designing and building scalable web applications using modern technologies across the stack, including developing and maintaining APIs and reusable frontend components. Responsibilities also include contributing to architectural decisions, improving engineering standards, and mentoring teammates.
The engineer will design, build, and maintain web applications using modern backend and frontend technologies, developing and maintaining APIs and backend services to support product features. They will also contribute to improving existing systems, collaborating with product and design teams to deliver user-focused features.
This role involves owning performance observability, defining key metrics, and driving data-informed decisions regarding system behavior under load by working closely with engineering and product teams. Responsibilities include designing performance test suites for microservices on AWS, analyzing logs to isolate degradations, and defining nonfunctional tests for CI/CD gates.
The Senior Software Engineer will design, implement, and integrate AI features into existing 8am products by collaborating with product managers and data scientists. Responsibilities include building and evaluating AI-powered services, writing high-quality Python code for data manipulation and LLM interaction, and developing infrastructure for scalable AI deployment.
